Great tasting water but delivery is now a constant issue. They have taken my money nearly a week ago but no dispatch on my products. During the early years they were fantastic at delivering and co... See more
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Water tastes fine - am part way through 48 bottles - very drinkable and tentatively helping my acid reflux. Is it better than an antacid tablet? Jury’s out. Sports passes are rubbish though mainly tas... See more
Company replied
The bottle makes bold claims – “supercharged to pH 9+” and “hydration to the next pH level” – but the reality is far less exciting. Yes, it’s slightly more alkaline than normal bottled water, a... See more
Company replied
Delivered on day 2 of the three day delivery period. (london) Water quality hasn't let me down (so far!) This water actually tastes different (in a good way) and doesn't cost an arm/limb per c... See more
Company replied
Company details
Written by the company
Actiph Water is the UK's leading alkaline ionised water, helping you to charge up and achieve more every day. We take fresh Shropshire spring water, add a unique blend of electrolytes and then ionise by supercharging the water between platinum and titanium plates, removing sour tasting acidic ions and leaving a clean, smooth alkaline water that's bottled at pH 9.8. Actiph is available in 100% recyclable glass and PET bottles and, as part of our ongoing efforts to be a climate positive organisation, we've partnered with Ecologi to help offset our carbon footprint. As a result, we're planting a tree for every case sold in our online store (Actiph.Shop)! Drink Actiph. Be Active.
Contact info
United Kingdom
- actiphwater.com
2.6
Poor
369 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 1 week
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The worst place to buy any product
The worst place to buy any product! I have purchased two time water from them directly, and both times my delivery never arrived.
I am still waiting for an update from them and my refund! DO NOT BUY !
2 July 2023
Reply from Actiph Water
Hi Juliana, thanks for bringing this to our attention and we're so sorry to hear this never made it to you. Our customer service team have gone ahead and actioned this, processing a refund and another replacement order for you. Unfortunately, DPD have not notified us of any problems with your order, meaning this was regrettably the first we'd heard of the issue. We're currently in the process of overhauling our packaging for our glass bottles to reduce these breakages and hope to have this change implemented by the end of August. Please accept our sincere apologies once again for the inconvenience caused and thank you for flagging this issue to us. All the best, The Actiph Team
Great product shame about delivery partner
Great product, taste and branding. Shame about your delivery partner DPD who delivered on the wrong day and just dumped the packages on my doorstep and left. Other than that brilliant.
13 July 2023
Reply from Actiph Water
Thanks Casa - we're so pleased you like it! Sorry to hear there were issues with your DPD delivery - thank you for making us aware of this. We hope you enjoy your order! The Actiph Team
No delivery two weeks after the order.
21 July 2023
Reply from Actiph Water
Hi Liliana, thanks for flagging this to us. We're so sorry to hear this never made it to you. I understand our customer support team have issued a replacement for you this morning. We've not had any indication from DPD as to why this delivery failed, but we suspect it may have been damaged in transit and not flagged to us. Please accept our sincerest apologies again for the inconvenience caused and thank you for making us aware of this so we can endeavour to remedy the situation for you. All the best, The Actiph Team
Reply from Actiph Water
This is wonderful to hear - thank you!
Great service
The water is of high quality and helps me perform better day to day, delivery was on time and in a good condition.
7 July 2023
Reply from Actiph Water
Thanks so much! This is wonderful to hear.
PH tested this water for a…
I've just PH tested this water for a video I'm doing, straight out of the bottle and it's PH7 !! You're been ripped off, tap water is PH7 ........ absolute disgrace.
13 July 2023
Unprompted review
Reply from Actiph Water
Hi Scott,
I can confirm that our water is bottled at pH 9 or higher. If you test the pH at home using pH strips you will unfortunately not receive an accurate result as they do not work in water that has been purified - they are measuring the pH of impurities in liquids, rather than the liquid itself. Because Actiph Water is purified through reverse osmosis at the beginning of its process, it does not have these impurities and will therefore return a neutral reading. This is a common problem we receive as most people use this testing method.
If you were to use pH drops you would find that Actiph turns dark blue, indicating a pH of 9 or higher. In case it helps, this video shows a very basic test demonstrating how pH drops react in lemonade, regular water and Actiph: https://vimeo.com/479830581
The most effective way to test is with a calibrated pH meter, as is the regulatory standard in our industry. We test all of our productions to ensure the pH is as expected and are required to do so to guarantee the shelf life of our product.
Hopefully, this puts your mind at ease but do let us know if you have any further queries or concerns.
All the best,
The Actiph Team
Grand daughter loves this water will…
Grand daughter loves this water will have to keep her happy now.
4 July 2023
Reply from Actiph Water
Thanks Kay! We're so pleased to hear this :)
Reply from Actiph Water
Thanks so much! Great to hear.
ugly subscription order price hike
was ordering via Amazon for a few months via subscription was happy with the price i was getting for fortnight delivery till i found out my last order jacked the price up a 3rd so from £9.90 per case to £14.38 per case essentially wiped out the savings I'd made and I had to cancel the order, the price is just not sustainable for 12 600ml the Price of this product is purely a monopoly pricing issue because NO other products on the market are selling ionized water and this trend really needs to change.
4 July 2023
Unprompted review
Reply from Actiph Water
Hello, sorry to hear you had this experience purchasing from Amazon. Please note, we (Actiph) do not control the pricing on Amazon - this is at Amazon's discretion. If you'd prefer, you can order from actiphwater.com on subscription for £21.59/month for 24 x 600ml - equivalent to £10.80 for 12. Hope this helps and thank you for sharing your experience with us. All the best, The Actiph Team
Reply from Actiph Water
Thanks so much!
Stolen delivery immediately replaced
My pqckage was stolen by the driver (he declared to have delivered without having proof of it, and perhaps on a day where I was at home and didnt receive anything), your customer service immediately arranged another shipment which I received the day after (today). Brilliant experience from ActiPH. Thumbs down for DPD but its not your fault.
13 June 2023
Reply from Actiph Water
Hi Andrea, thanks for your lovely review and so sorry again about the issues you've experienced. We'll be sure to feed this back to DPD to ensure it doesn't happen again. Thanks again and all the best, The Actiph Team
Everything from delivery to emailing…
Everything from delivery to emailing the company is flawless, the water itself is so nice to drink.
13 June 2023
Reply from Actiph Water
Thanks Jessie - so thrilled to hear this!
Fast efficient service as always.
31 May 2023
Reply from Actiph Water
Thanks Steven - so pleased to hear this!
Reply from Actiph Water
Great to hear - thank you!
Great experience with a very helpful
Great experience with a very helpful team. Looking forward to working with Actiph further.
30 May 2023
Reply from Actiph Water
Thanks so much - thrilled to hear it! Looking forward to serving you again in the future.
Do not trust this company to take money…
Do not trust this company to take money out of your account on a subscription service, you point blank do not receive your goods and the customer service is shocking unless you are willing to chase them up repeatedly for weeks you will not get your deliveries. It’s a shame because it’s actually a great product but the service and trustworthiness of the company is very poor, I do not recommend.
2 June 2023
Unprompted review
Reply from Actiph Water
Hi Emma, thanks for this feedback and so sorry to hear your delivery frustrations continue. I know you've been speaking with our customer service team who have been back and forth with DPD to understand why these issues persist, and who are continuing to try and resolve this for you. We've been carrying out extensive testing over the past few months to attempt to refine our packaging for our glass orders to ensure that rough handling in transit does not result in so many breakages. We still have a long way to go on this, but please rest assured we're trying our best to improve this regrettable situation. Unfortunately, couriers do not always report back to us when items are damaged in transit, often meaning the first we hear of any problems is indeed when a customer reports this to us, resulting in unnecessary delays resolving issues like this. Please accept our sincere apologies again for the inconvenience caused. Our customer service team are working on your query and will come back to you shortly, but we will go ahead and refund your last order but continue to try and get your product out to you. Apologies once again and thank you for your patience whilst we try to resolve this. The Actiph Team
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