Great tasting water but delivery is now a constant issue. They have taken my money nearly a week ago but no dispatch on my products. During the early years they were fantastic at delivering and co... See more
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Water tastes fine - am part way through 48 bottles - very drinkable and tentatively helping my acid reflux. Is it better than an antacid tablet? Jury’s out. Sports passes are rubbish though mainly tas... See more
Company replied
The bottle makes bold claims – “supercharged to pH 9+” and “hydration to the next pH level” – but the reality is far less exciting. Yes, it’s slightly more alkaline than normal bottled water, a... See more
Company replied
Delivered on day 2 of the three day delivery period. (london) Water quality hasn't let me down (so far!) This water actually tastes different (in a good way) and doesn't cost an arm/limb per c... See more
Company replied
Company details
Written by the company
Actiph Water is the UK's leading alkaline ionised water, helping you to charge up and achieve more every day. We take fresh Shropshire spring water, add a unique blend of electrolytes and then ionise by supercharging the water between platinum and titanium plates, removing sour tasting acidic ions and leaving a clean, smooth alkaline water that's bottled at pH 9.8. Actiph is available in 100% recyclable glass and PET bottles and, as part of our ongoing efforts to be a climate positive organisation, we've partnered with Ecologi to help offset our carbon footprint. As a result, we're planting a tree for every case sold in our online store (Actiph.Shop)! Drink Actiph. Be Active.
Contact info
United Kingdom
- actiphwater.com
2.6
Poor
369 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 1 week
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4 razor sharp broken glass bottles one case and case 2 3 razor sharp bottles broken recycling is paramount and glass has a price and flexible materials shocking no where to return broken bottles .
What I disliked and anixtey over was broken smashed bottles being delivered poorly packed and no crates to return glass bottles should be able keep these bottles but washed cleaned and refilled would be mind blow and green Eco brothers and sisters for true Masters and Mystics would be on it responsibility with delivery choice glass is the best but not with cardboard glass cuts through soft plastic and cardboard easy however I'd be tempted to buy more water with better quality shipping or traveling bottles no matter how far safe and common sense was lacking we all can do better if we care for others and environment. Sorry to complain love the water but travelling glass with expensive taste but package gave me anixtey and depression this should not happen hope managers and directors may want to please others and avoid harsh shipping should be easier crates would of been great even recyclable ♻️ crate can reclaim crates from closing down companies not chemical crates but beer or other clean sorry I've had harsh mental health and being holistic therapist had harder lessons than most ! I hope my experience has high lightend the truth and you made my experience confusing but most interesting 🤔 we need to explore Alchemy love it bow out !
19 February 2023
Reply from Actiph Water
Hi Derrick, thanks for flagging this to us and so sorry to hear your order arrived in such poor condition. We have flagged this to our fulfilment partner as we expect a lot more from our delivery service and are truly sorry that you had this experience. We are currently in the process of changing both our delivery packaging and our fulfilment partner to reduce these issues in the future and hope to have this implemented by the end of the month. Please accept our sincere apologies once again and thank you for sharing this feedback. All the best, The Actiph Team
Only part order received
Only part order received. 2 boxes of 12 damaged due poor packaging. Received email stating replacement arriving Monday,still waiting on Thursday
23 February 2023
Reply from Actiph Water
Hi John, thank you for this feedback and so sorry to hear your order did not arrive in tact. I understand you've been speaking with our customer service team to resolve this issue and hope they've successfully managed to remedy this for you. We're currently in the process of changing our delivery and packaging partners to improve this for the future and hope to have both implemented by the end of this month. Please accept our sincere apologies again for the inconvenience caused and thank you for your patience. All the best, The Actiph Team
The water is amazing i would definitely…
The water is amazing i would definitely buy again. However, the delivery of my water was not good. I entered the incorrect delivery post code and contacted DPD and the delivery post code was changed. When I eventually received my order, the water was repacked by DPD and the plastic sleeves broken and the delivery driver refused to carry the delivery up 14 steps.
17 February 2023
Reply from Actiph Water
Hi Natalie, thanks so much for this feedback. We're thrilled to hear you like our products! We're obviously less thrilled to hear that your experience with DPD has been so poor. We've passed this on to our fulfilment partner so they can raise with DPD themselves. Needless to say, this is not the level of service we expect from our fulfilment network and are very disappointed to hear that this happened. Thank you again for flagging and we hope to remedy this for you. All the best, The Actiph Team
Prompt and efficient service
6 February 2023
Reply from Actiph Water
Thanks Sylvia - this is great to hear!
We adore the new Acti-Vit Sparkling…
We adore the new Acti-Vit Sparkling Drinks, they are so refreshingly tasty and full of goodness
3 February 2023
Reply from Actiph Water
Thanks Gordon - this is so lovely to hear!
Reply from Actiph Water
Thanks Davena! We so appreciate this feedback :)
Ease of order and fast delivery
Ease of order and fast delivery. My absolute favourite water. Can feel and taste the difference 💯
24 January 2023
Reply from Actiph Water
Thanks Joline - we're so pleased to hear this!
I ordered on 10 Jan
I ordered on 10 Jan, but I still not yet got the water.
Which is already 8 days
The status is still product with sender
So what kind of review I could do?!
Hopefully my order will really send out soon
18 January 2023
Reply from Actiph Water
Hello, we're so sorry to hear this hasn't made it to you yet - thank you for bringing this to our attention. On our system I can see that it was despatched from our warehouse on the 11th of January. I've queried this with our fulfilment partner to see if they can find the source of the hold up. In the meantime, I've also processed a replacement order for you as I suspect the issue may be damage to the parcel caused in transit. This is usually the cause of a delay like this. Please accept our sincerest apologies for the inconvenience caused. Your replacement case should be with you by early next week and hopefully the original order may yet make it to you as well. Should you require any further assistance, please don't hesitate to contact hello@actiphwater.com and one of our team will be happy to help. Thanks again for flagging this issue and apologies for the hold up. The Actiph Team
Very good got my water in a couple days…
Very good got my water in a couple days after ordering
12 January 2023
Reply from Actiph Water
Thanks Rachel - good to hear :)
Being healthy and loving 💧 good water
The water arrived earlier than expected.
I love to put in my body what is it really needs. Quality water that looks great, taste great, feels great.
11 January 2023
Reply from Actiph Water
Thanks Sonia, we're so pleased to hear this!
Delivered on time and I was very happy…
Delivered on time and I was very happy with the packaging and product. Will definitely be ordering again.
30 December 2022
Reply from Actiph Water
Thanks Remi - great to hear!
My experience with actiph. Great company, excellent service and good clean water.
I first tried this a little while ago after my fired saying how he uses it for work outs amd bits. He suffered bad acid reflux and doesn't any mire after drinking this.
Iv noticed the benefits since Iv started drinking actiph water.
I had some issues with the delivery to begin with on my subscriptions but it wasn't the company's fault and current circumstances were understandable.
I contacted customer services and they gotmto the bottom of it all within days. The delivery was delayed out for a week but the company not only kindly refunded me for the wait but the order came the day after.
I didn't ask or expect a refund either.
I highly recommend this company for there honesty and great product.
If any issues it's 9 times out of ten out shabby delivery couriers.
These people are doing there best and with honesty too.
They've gained a life long customer from myself. Weather I buy the water from my local store or my online subscription I vow by this water now
6 January 2023
Unprompted review
Reply from Actiph Water
Thanks for this lovely feedback, Harawai. Apologies again for any inconvenience caused by the delivery issues but we're so pleased to hear our team were able to remedy this for you. Thanks again for your kind words - they mean the world to our team! All the best, The Actiph Team
Tastes way better than most bottled…
Tastes way better than most bottled water and apparently has many health benefits
5 January 2023
Reply from Actiph Water
Thank you! We agree :)
Excellent company
Excellent product.Well packaged though occasionally bottles difficult to unscrew.A most reliable and helpful company who respond immediately when an occasional issue arises.Thank you.
26 December 2022
Reply from Actiph Water
Thanks Barbara - we're thrilled to hear this!
Reply from Actiph Water
Hi William, thanks for this feedback. We've been hearing more and more instances of failed deliveries over the busy festive period, so are thrilled to hear you did just about receive yours! Thanks again, The Actiph Team
Very long time to delivery
23 December 2022
Reply from Actiph Water
Hi Gia, Thank you for this feedback and sorry to hear your order has taken a long time getting to you. I can see that you are based in the Isle of Man, which may explain the issue: we don't actually service the Isle of Man - our online store should not have allowed your order to process as we are not currently set up to deliver to your location. Please accept our apologies for any inconvenience caused. We're unsure why your order processed without issue so are investigating further. As a result, deliveries to you are likely to take much longer than our standard goal of 3 business days for UK mainland. We will continue trying to fulfil your most recent order but, in future, you may have more success ordering from Amazon or another ecommerce solution who are better set up for deliveries to your address. Please accept our apologies once again and do let us know if we can do anything further to assist. All the best, The Actiph Team
Reply from Actiph Water
Hi Adil, thank you for this feedback and apologies for the issues you experienced with our couriers. I can see that your order did eventually make it to you on the 17th but can only apologise again for the inconvenience caused along the way. Thank you for your patience whilst we resolved this for you. As a token of our apology, we have gone ahead and credited £5 against your payment card. Do let us know if we can do anything further to assist. All the best, The Actiph Team
Excellent Product & Service
Excellent Product & Service. ACTIPH Water is the best 7*******
13 December 2022
Reply from Actiph Water
Thanks Peter! We so appreciate this :)
Order was placed a week ago and email…
Order was placed a week ago and email received after placing order states it will take 2-3 business working days. Not received order or a date of when I will get my order.
29 November 2022
Reply from Actiph Water
Hi Vinnett, thanks for this feedback and sorry to hear that your order never made it to you. I can see from our records that Katie from our team processed a replacement for you when you emailed in and credited £5 against your account as a token of our apology. Your replacement order should be with you before the end of the week. Please accept our apologies once again for any inconvenience caused and do let us know if we can do anything further to assist at hello@actiphwater.com.
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