I was recently in an accident with my family and contacted the accident help line and I spoke to Tom and im so glad I did. Tom was extremely thorough from start to finish and explained the whole pro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Accident claim helpline was very helpful and always there at the end of the phone line to answer any questions I may have had during what was a very stressful time. Accident claim helpline working wit... See more
Company replied
Very good service from start to finish, I have a high value super car and Tom Dean took on my claim made sure everything was wrapped up on the call and a hire car was on the way to me, even the next d... See more
Company replied
Dash Claims are an Accident Management Company who fund all of our Bodyshop repairs through ACG. They are an absolutely fantastic company to partner with. I would like to write a special thank... See more
Company details
Written by the company
Accident Claim Helpline is your trusted partner in accident management and personal injury claims. We are dedicated to delivering unmatched support for our clients, ensuring you’re back on the road swiftly and safely after an accident. Our innovative approach and commitment to excellence means that we continually expand and refine our services to meet and exceed the evolving needs of both you and your vehicle. We take immense pride in offering a top-tier and personalised service, ensuring your peace of mind with a seamless, one-call solution in the event of a non-fault accident. For seamless claims and unmatched service, we’re the best in the business. Great service, dedication and customer experience doesn’t happen by accident.
Contact info
St Georges House, Peter Street , M3 2NQ, Manchester, United Kingdom
- 03333582145
- info@accident-claimsline.co.uk
- accident-helpline.uk
4.8
Excellent
603 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Good communication and very pleasant…
Good communication and very pleasant and helpful customer service staff
16 April 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Stephen for your great five star review.
Accident Claim Helpline Team
Excellent service
9 April 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Darren for your excellent five star review.
Accident Claim Helpline Team
I had a very positive experience with…
I had a very positive experience with Accident Claim Helpline. From the start, their team was professional, clear, and easy to deal with. They explained every step of the process in simple terms and kept me updated throughout, which gave me confidence and peace of mind.
Communication was strong. They responded quickly and made sure I understood my options before making any decisions. The whole process felt smooth and well managed.
Most importantly, they showed genuine care and worked hard to achieve a good outcome for me. I would recommend Accident Claim Helpline to anyone looking for reliable and supportive help with a claim.
7 April 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you so much Polly for your great five star review. We're glad that you appreciated the strong communication.
Accident Claim Helpline Team
Excellent, high quality service
Really helpful, fast, excellent communication and high quality service. This is a first as I've never been genuinely impressed with car insurance services before!
13 April 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Phil for your excellent five star review. Just to clarify, when you reported your incident, you called Accident Claim Helpline rather than your insurer. We are an independent service that specialises in handling claims on behalf of individuals involved in non-fault accidents, and it was our pleasure to assist you in managing your claim. Once again, we really appreciate your kind words and your trust in us. If you need any further assistance, please don’t hesitate to get in touch!
Accident Claim Helpline Team
They were very friendly on the…
They were very friendly on the phone!They definitely know what they are doing! And they are doing it perfect Everything have been sorted out very quickly! Thank you so much! Recommended 100 percent!!!
10 April 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Yoana for your lovely five star review.
Accident Claim Helpline Team
Reply from Accident Claim Helpline
Thank you for your excellent five star review. Just to clarify, when you reported your incident, you called Accident Claim Helpline and not Hastings Direct. We are an independent service that specialises in handling claims on behalf of individuals involved in non-fault accidents, and it was our pleasure to assist you in managing your claim. Once again, we really appreciate your kind words and your trust in us. If you need any further assistance, please don’t hesitate to get in touch!
Accident Claim Helpline Team
I Bradley Atkins who delt with my case…
I Bradley Atkins who delt with my case he was very supporting and explained everything clearly and assured that if there was anything I didn't understand is to contact him and he will through it again, which made me feel at ease and in good hands.
5 April 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much on Bradley's behalf for your great five star review. We all really appreciate it.
Accident Claim Helpline Team
Had great experience all issues dealt…
Had great experience all issues dealt with super fast and all operatives were very professional and informative only one slight issue as hire care given had a dodgy tyre and was left searching for repair only to find that it was man flat and undrivable, having said that I was replaced with another car withing an hour of contacting office. So all good and happy.
5 April 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Dee for your great five star review. We're glad to have been able to resolve the tyre issue so quickly.
Accident Claim Helpline Team
They took over everything
They took over everything. They explained everything very well. Things have been smooth which is great in this unforseen circumstance.
6 April 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Miss Timmerman for your brilliant five star review.
Accident Claim Helpline Team
The staff was excellent in helping me…
The staff was excellent in helping me in every way
10 April 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you Mark for your excellent five star review.
Accident Claim Helpline Team
Outstanding service
After a second incident with my car in a short time span (no fault) I was quite disillusioned with the accidental claim process but everyone at spectre, particularly the person who delivered my hire car and collected my car for repair, really put me at ease and really grateful to everyone for a really efficient service.
5 April 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Kirsty for your outstanding five star review.
Accident Claim Helpline Team
Very helpful now what’s the next step
1 April 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much for your review. We're glad to have been of assistance.
Your claims handler will be in touch with you shortly to discuss what happens next.
Accident Claim Helpline Team
Great service brilliant customer…
Great service brilliant customer service, dealt with matter swiftly took all the hassle out of the situation.
1 April 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you so much Dan for your brilliant five star review. We're glad to have made things easier for you.
Accident Claim Helpline Team
Reply from Accident Claim Helpline
Thank you Terrance for your great five star review.
Accident Claim Helpline Team
Cody McCall
Very happy with all the services…
Very happy, compassionate person I spoke to.
Thanks again
30 March 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Cody for your great five star review.
Accident Claim Helpline Team.
Very quickly resolved.
Couldn't of asked for a better service, lovely hire care sorted straight away hassle free, and it only took 18 days from the start of my claim to being paid, couldn't be happier 😀
31 March 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Alan for your great five star review. We're glad you appreciated the prompt service.
Accident Claim Helpline Team
I had a swfit response to my case
I had a swfit response to my case. The attention was very professional and swift. Also caring. Many thanks.
27 March 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much David for your great five star review. We really appreciate it.
Accident Claim Helpline Team
Fantastic service all round.
26 March 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Dave for your fantastic five star review.
Accident Claim Helpline Team
Extremely supportive and reassuring
I have been kept up to date with every stage of the claim, which was no fault of mine, having been hit by another party resulting in my car being written off. Everyone has been extremely reassuring and supportive, particularly Conor Hogan and "Ian".
24 March 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Jayne for your great five star review. We're glad you appreciated the supportive service.
Accident Claim Helpline Team
The service was seamless
The service was seamless, so prompt, and constant communication too. The replacement vehicle was ready for delivery within approximately 40 minutes after accident reporting. It could have been delivered before i even left the scene, leaving the damaged vehicle at spot and driving the provided vehicle from there straight away,but the road was closed and i had to let them deliver it after i get home. Awesome service. BRAVO
25 March 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you so much for your great five star review. We really appreciate it.
Accident Claim Helpline Team
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