Accident Claim Help Line Reviews 19

TrustScore 3 out of 5

3.0

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3.0

Average

TrustScore 3 out of 5

19 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Not trustworthy at unreliable.

I used this company for a vehicle claim, I was lied to when they said "you get the courtesy car for two weeks after your claim is settled and paid out. They took the courtesy car from me today and told me I'd be paid in 5-10 days. They then returned my "un-roadworthy car" that is undrivable and has the engine light and stop light on. They returned my car without the android auto device and the alexa-auto. I called many times and was told "someone will call you back" but I still await a call back.

12 November 2025
Unprompted review
Accident Claim Help Line logo

Reply from Accident Claim Help Line

i think you must misunderstood or mixing with some other company please call us any time in our office we are here to help you and will resolve any issue you have

Rated 1 out of 5 stars

I had an accident and decided to give…

I had an accident and decided to give my case to ACHL — unfortunately, it turned out to be a terrible experience. They rarely answered my calls, and even after leaving multiple messages, I would often get no response at all. On the few occasions I managed to speak with someone, they didn’t seem to know what was going on with my case.

The whole process dragged on for more than a year, and in the end, the case went against me. I lost several years of my no-claim bonus, and my insurance premiums went up significantly.

I would not recommend this company to anyone — they are highly unprofessional, unreliable, and offer very poor communication.

6 July 2025
Unprompted review
Accident Claim Help Line logo

Reply from Accident Claim Help Line

mr athar ahmad if accident was your fault that was your fault it means you mislead us from day one and provided us wrong infor mations but we can look in to your matter if you call back

Rated 1 out of 5 stars

These people are thief's

These people are thief's. Take your details and misuse the claim. Still waiting for 2 years. No outcome

20 November 2024
Unprompted review
Accident Claim Help Line logo

Reply from Accident Claim Help Line

i am very sorry to see you are upset with us but checking the record i can see one of your file was settled and second one liabilty disputed as there is minimum damage to your car and i am surprise to see you have used word thiefs we will keep you updated if there is any further progress

Rated 1 out of 5 stars

Never ever not use this help line

Never ever not use this help line. This year I have broken Christmas. Sad. And absolutely scam spectra.

20 December 2024
Unprompted review
Accident Claim Help Line logo

Reply from Accident Claim Help Line

i am very sorry to see you are upset have we done anything wrong on christmas we can not find you in our system kindly write to us with your complete details

Rated 1 out of 5 stars

Never trust them

Never trust them, they delay process for no reason,theif they are they cut 25% from your compensation and want another 20% for the work they have done as per their principle.
They hold you PI and if you contact insurance company thats when you find out it was stolen by a employee GURPREET SINGH.
He takes customer money and keep telling you we are waiting as insurance company hasnt replied to our correspondence etc
He drives customers car too.
Bunch of theives they are.

22 November 2023
Unprompted review
Accident Claim Help Line logo

Reply from Accident Claim Help Line

i am sorry to see you are upset with us we are a CMC and we do not charge any percentage to any client only solicitor can charge and we are not solicitor if you have any complaint against any of our ex employee you can write to us in detail and we will try to resolve your concerns

Rated 1 out of 5 stars

Fraud

This company is a scam company they call you and say they can get you more then 2k just for doing nothing, you send them details and they make a claim. When you get the money they will ask you for around 15%-20%
For theyr hard work. If you refuse to pay them they thretening you to report you to fraudulant claims. Have fun.

27 August 2021
Unprompted review
Accident Claim Help Line logo

Reply from Accident Claim Help Line

i am sorry to see that you are upset with our services if anyone have charged you any money please write to us in detail we will resolve your issue we need your reply as you are not our client

Rated 5 out of 5 stars

Professional.

Very thankful to the great team at ACHL. They dealt with my claim swiftly and kept me updated on the process of my claim. They were able to deliver the outcome I was looking for which I’m very happy about.

13 November 2020
Unprompted review

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