ABOUT YOU Reviews 

1,359
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 228 reviews, reviewers overwhelmingly had a great experience with this company, sharing very positive feedback about their overall shopping journey and satisfaction. Customers frequently praise the remarkably wide selection of available brands, great competitive prices, and the simple, easy-to-use ordering process. People also appreciate the reliable delivery service alongside the genuinely excellent quality of the fashion items received. However, some customers also noted occasional delays in shipping times or encountered minor issues when trying to track their packages online. A few people mentioned receiving incorrect items, wrong sizes, or products arriving without their proper original packaging boxes. Despite these drawbacks, consumers generally remain satisfied with the overall value provided.

What people talk about most

Product

Users describe positive interactions with product, consistently highlighting great quality, accurate... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly among buyers. While many... See more

Quality

Reviewers mention positive feedback about quality, praising items for being comfortable, true to description,... See more

Price

Consumers find price to be positive, frequently highlighting great deals and unbeatable rates across a wide... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It proved to be a trustworthy company in pretty much every aspect so far. Items are as described, most of sizes available , proposals are very closed to my likes, packages arrived almost always in log... See more

Rated 4 out of 5 stars

The wide variety of brands and prices is one of the best advantages of About you. The easy navigation in the app is perfect and helpful in finding what you want at the best price. The guide for sizes... See more

Rated 4 out of 5 stars

The product was great and the delivery service was excellent. The only downside was that the shoes didn't arrive in their original packaging box.

Rated 4 out of 5 stars

I liked the true description of the fabric of the skirt I bought but I would like it better if there were measurements of the product or at least a size chart. I pretty much had to guess the size. The... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 29% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(1,359)

329 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bought a watch from them and the day…

Bought a watch from them and the day the pocket came i opened it and there was no watch. Wasted 159 euros for them just to give me an empty box. So i called them and told them about the situation and they told me that they will an email about the situation. I received an email from them and they told me "the day when the watch left the place they already weighted it saying it was 0.50kg" and then in the end they told me "Know that we cant help you after that". Now really how can you take my money without giving me my watch. How does this make you a good e-shop site? In my eyes all i see is thieves and the customer service are way too lazy to find a solution. Maybe if you start firing people who dont give a crap about their job would also be a great idea. And check all of your workers because my nose tells me someone from the inside took it for themselves. Absolute disgrace from a "very trusted" online shopping site

6 July 2026
Unprompted review
ABOUT YOU logo

Reply from ABOUT YOU

Dear Customer,

Thank you for sharing your review with us.

We sincerely apologize for your experience and the frustration caused. Following your feedback, this case was further investigated by our team, and you should have received a direct update regarding the resolution.

We appreciate your patience while we reviewed this internally. This definitely does not reflect the standard of service we aim to provide, and we hope to have the opportunity to offer you a much better experience in the future.

Best regards,
Your About You Service Team

Rated 5 out of 5 stars

Katerina

Found easily the products that I was looking for on the website and the order was delivered in perfect packaging and very fast!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

About me

Famous brands, good quality, low prices via discount coupons, possibility of returning items and money within a month

28 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Shopping Experience with Great Rewards

About You is the best online shop with a huge variety of products, great prices, and frequent discounts. The coin rewards program lets you earn coins with every purchase and redeem them for future discounts. Customer service is friendly, helpful, and efficient, while free delivery and free returns make shopping even more convenient. Highly recommended!

20 June 2026
Unprompted review

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