Rebecca was really helpful when I rang to enquire about hiring a wheelchair for a week. Organised over the phone and collected the next day. Rebecca explained how to use it (as I'm a wheelchair novic... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fabulous staff came in bought a recliner chair loaded on van, delivered, installed and old one removed into garage. All within 1 hour YES in one hour my dad was sitting with his feet up in his new cha... See more
Company replied
I've had to bow to the inevitable, I've been thinking about and being encouraged to get a rollator, to make walking and resting easier especially with having a seat and a little shopping bag, I saw... See more
Company replied
Burton upon Trent store, great friendly staff with excellent knowledge of the items they are selling. We spent too much time testing the rise recline chairs to make sure we bought the right one... See more
Company replied
Company details
- Mobility Equipment Supplier
- also in
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wheelchair Store
About Ableworld
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Free Expert Assembly
Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.
Contact info
Stapeley Technology Park, London Road, CW5 7JW, Stapeley, United Kingdom
- 08000965440
- support@ableworld.co.uk
- ableworld.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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The quick turn around…
The quick turn around from collection til return of my Disability Scooter fully serviceable (48 hrs) .
The one downside was the 7 days delay in getting a slot for the repair,.
17 September 2026
Reply from Ableworld
Hi Mr Evans, thank you for your lovely review! We're pleased to hear that you were happy with the quick turnaround once your scooter was with our team. We appreciate your feedback, and if you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
AbleWorld Crewe always a pleasant visit
AbleWorld Crewe are so lovely, we genuinely enjoy visiting the guys there. Always a pleasant experience, they are very helpful and knowledgeable. They sorted me out with my first wheelchair and have been great. Highly recommend them.
17 September 2026
Reply from Ableworld
Hi, thank you for your lovely review! We’re delighted to hear that you always have such a pleasant experience when visiting our Crewe team. It’s fantastic to know they were able to help you find your first wheelchair and continue to provide helpful and knowledgeable service. We really appreciate your kind words and recommendation! If you ever need any further assistance, we’re always here to help.
Kind regards,
Ableworld
Reply from Ableworld
Hi David, thank you for your 5 star review! We're so pleased to hear that you were happy with the service from our Shrewsbury team. We really appreciate your kind words. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Extremely helpful with good…
Extremely helpful with good demonstrations and nothing was too much trouble. Highly recommended.
17 September 2026
Reply from Ableworld
Hi Mr Clayton, thank you for your lovely review! We're delighted to hear that you found our demonstration helpful and that our team was able to make your experience a positive one. We appreciate your recommendation, and if you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Very prompt service.
Very prompt service.
All repaired with no fuss by Gerald.
Fabulous service
17 September 2026
Reply from Ableworld
Hello Tracy, thank you for your lovely feedback. We're pleased to hear that Gerald provided prompt and fuss-free repair service. Your kind words about our service mean a great deal to us.
If there's anything else we can assist you with, please don't hesitate to get in touch.
Best wishes,
Ableworld
Outstanding Customer Service
Me and my wife visited the Newport, South Wales branch to purchase a boot friendly mobility scooter for myself, I test drove various scooters and the gentleman (one of the service engineers)at the store showed us how to get them in and out of the car. After some advice from the staff, a test drive and a demonstration, I ended up purchasing a power wheelchair which was more suitable to my needs. I just want to say a big thankyou to the staff for their outstanding knowledge and customer service.
16 September 2026
Unprompted review
Reply from Ableworld
Hello John, thank you for your kind words. We're delighted to hear that you and your wife had a positive experience at our Newport branch. It's wonderful to know that our staff, including our service engineer, was able to assist you with the test drives and demonstrate how to get the scooters in and out of the car.
We're pleased that, after careful advice and demonstrations, you found the perfect power wheelchair to suit your needs. Your appreciation for our team’s knowledge and customer service truly means a lot to us.
Thank you once again for your lovely feedback. We wish you all the best with your new wheelchair, and please don't hesitate to get in touch if we can assist further.
Best regards,
Ableworld
Great service
Burton upon Trent store, great friendly staff with excellent knowledge of the items they are selling. We spent too much time testing the rise recline chairs to make sure we bought the right one with the help of the staff we came to the decision of buying a his and hers chair. Compared to another local store this store excels
I would highly recommend this store.
The delivery team were also great taking care bringing in the chairs into our home, assembling and testing the chairs. They were polite and arrived on time.
Overall a great experience
17 September 2026
Reply from Ableworld
Hello Steve, thank you for your fantastic review. We're thrilled to hear that you received knowledgeable and friendly assistance from our team in Burton upon Trent. It's great to know that you took the time to test the chairs thoroughly and that our staff helped you find the perfect his and hers chairs.
We’re also pleased that the delivery team provided attentive, polite, and punctual service, ensuring everything was set up to your satisfaction. Your high recommendation means a lot to us, and we’re delighted you had a great overall experience.
Best wishes,
Ableworld
Julie in the Burton shop was so nice
Julie in the Burton shop was so nice. She was welcoming, friendly and not at all pushy. We had been to try other rise and recline chairs but no one gave us as much information and helped us get the right fit and style of chair. Because of this we ordered two chairs. We were kept informed if when they arrived in and got the delivery day of our choice. The delivery people were really great. They delivered with care and set the chairs up and tested them for us and made sure we were happy with everything. I am happy to recommend Ableworld and will use them again.
17 September 2026
Reply from Ableworld
Hello Mrs Sharon, thank you for your lovely kind words. We're delighted to hear that Julie made you feel welcome and comfortable during your visit to our Burton shop. It's wonderful to know that her friendly and informative approach helped you find the perfect fit and style of chairs.
We’re also pleased that the delivery team provided attentive care and ensured everything was to your satisfaction. Your recommendation means a great deal to us.
Warm regards,
Ableworld
Thank you to the in store staff
Thank you to the in store staff, very helpful with no pressure, explained everything well with a clear and friendly response's. Good communication.
Very fast delivery and installation, delivery persons friendly with curtesy through out.
16 September 2026
Reply from Ableworld
Hello Mr L, thank you for your wonderful review. We're pleased to hear that our in-store staff provided helpful, clear, and friendly assistance without any pressure. It's great to know that communication was seamless and that your delivery and installation were swift and carried out with courtesy.
Best wishes,
Ableworld
Reply from Ableworld
Hello Mrs, thank you for your kind feedback! We're delighted to hear that you found our staff very helpful. If there's anything more we can do for you, please feel free to get in touch.
Kind regards,
Ableworld
Really helpful assistant
Really helpful assistant
Explained exactly how wheelchair worked
Was very friendly
17 September 2026
Reply from Ableworld
Hello Mr Peterson, thank you for your kind words! I'm glad I could help and that the explanation was clear and friendly. If there's anything else you need assistance with, please don't hesitate to ask.
Kind regards,
Ableworld
An enjoyable purchase
Salesman very, very helpful and very knowledgeable about all his products. Very courteous and friendly and went above and beyond my expectations. I asked about a number of products and received all the information that I needed. I purchased a rollator and shall be returning to purchase a wet weather canopy for my mobility scooter.
15 September 2026
Reply from Ableworld
Hello Sandra, thank you so much for your wonderful feedback. We're thrilled to hear that our salesman was helpful, knowledgeable, courteous, and friendly, and that he went above and beyond your expectations. We’re delighted you found everything you needed and look forward to welcoming you back to help with your wet weather canopy and any other needs.
Kind regards,
Ableworld
Reply from Ableworld
Hello Mrs Anne, thank you for your kind words. We're glad to hear that our team was helpful and friendly.
Kind regards,
Ableworld
ALL GOOD WORKING WELL UP TO NOW THANKS
15 September 2026
Reply from Ableworld
Hello Will, thank you for your kind message. We're glad to hear that everything is working well.
Kind regards,
Ableworld
Reply from Ableworld
Hello Robert, thank you for your enthusiastic feedback! We're delighted to hear you received great service and found our team helpful.
Kind regards,
Ableworld
Reply from Ableworld
Hello Susan, thank you for your feedback. We're pleased to hear that you found our staff well informed and appreciated the wide range of products available.
Kind regards,
Ableworld
Great service.
16 September 2026
Reply from Ableworld
Hello Norah, thank you for your kind words. We're pleased to hear you received great service.
Kind regards,
Ableworld
Very helpful member of staff explaining…
Very helpful member of staff explaining about product we wanted to purchase.
16 September 2026
Reply from Ableworld
Hello Lyn, thank you for your lovely feedback. We're glad to hear that our staff were helpful and took the time to explain the product you wanted to purchase.
Kind regards,
Ableworld
Very helpful
Very helpful, explained everything thoroughly, treated us as individuals - and very personalised service with no pressure.
Would definitely recommend.
16 September 2026
Reply from Ableworld
Hello Mr Ian, thank you for your kind words. We're delighted to hear that you felt well taken care of with a personalised, no-pressure service. Your recommendation means a lot to us.
Kind regards,
Ableworld
Friendly customer service
Friendly customer service. Courteous engineer who installed the stair lift. Explained in detail how to operate the stair lift. Left the work area clean. A job well done.
16 September 2026
Reply from Ableworld
Hello Alina, thank you for your wonderful feedback. We're pleased to hear that you received friendly and courteous service, and that our engineer took the time to explain everything clearly. We pride ourselves on leaving the work area tidy and ensuring a job well done. We appreciate your kind words.
Kind regards,
Ableworld
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