Finland
Review of Finnair
They lost my suitcase on a direct flight and then spent two weeks ignoring my claims. When I finally got it back, the lock was broken and items were missing. No apology, no compensation, just generic emails. They’ve lost all the 'premium' quality they used to have.
Review of Musti ja Mirri
I ordered specific hypoallergenic food for my dog, choosing home delivery for convenience. The package arrived two days late, and the box was damaged, with one of the food bags slightly torn open. It's frustrating because I rely on timely deliveries for essential items like this. The customer service chat was slow to respond and only offered a small discount on a future purchase, which doesn't solve the immediate problem
Reply from Musti ja Mirri
Hello, thank you for your valuable feedback. We're sorry to hear that the delivery was damaged and that the customer service didn't meet your expectations. We will review this matter with the customer service specialist in question.
