Yvette Rooke

Excellent business - lots of choices, reasonable prices & speedy dispatch

Flat battery. Very easy app to use. Speedy callback to check who/where I was. Mechanic arrived within 30 minutes & fixed it.

Impressed!

Absolutely appalling. Avoid at ALL costs.

No toilet for a month. Shower tray leak. Appalling finish. Threats from installer to “sign off” so he could get paid. No rectification for months (with a leak!). £500 “compensation” after 5 months of hell. Go straight to pre-action letter & then your credit card company/s 75 bank complaint. They are a bunch of cowboys with a broken system

The “customer services” reps on here giving standard responses can go away.

Just don’t use them

Bathroom refit. Fine instore design. Appalling problems with delays, wrong products delivered & damaged. Fitter over a week late starting because Wickes had sent wrong items to previous job. Wickes had delivered wrong appliance to me so fitter returned it for refund & I bought replacement from a business rival (Wickes might want to note Screwfix are better). Toilet & lid damaged. Missing Allen key screw for shower bar. Customer Co-Ordinator couldn’t arrange new toilet delivery on his system & proposed a delayed delivery of 21 Dec (he said he’d try to source it from a depot). His tone was not helpful. I was made to feel unreasonable in suggesting they should courier new items at their own expense. I asked who complaints would be made to & he said him in the first instance.

I very much urge people not to use this company for a refit. Very, very poor customer service. I am in my 70s and have found it appalling. Even B&Q aren’t this bad

If a Wickes person is reading this, my order number is included. You could salvage a little of my respect by contacting me with your apologies and a refund gesture for my inconvenience & disruption

I see the Wickes person has replied on here. I have provided my order number- what else do you need?