The Rum Company Reviews 156

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent selection of products, highlighting the high quality of the rums and the variety available, including unique and regional options. Many people appreciate the prompt and efficient delivery service, noting that their orders arrived quickly and were exceptionally well-packaged, often in pristine condition. The overall service is consistently described as excellent, with consumers finding the ordering process easy and hassle-free. However, some customers experienced issues with delivery, mentioning that their orders did not arrive on time, which was particularly disappointing when items were intended as gifts. A few people also reported receiving damaged bottles, though some acknowledged this was due to courier mishandling rather than the company's fault.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently praise the high quality and... See more

Delivery service

Customers generally had positive experiences with delivery services. Many reviewers praised the fast and... See more

Order

Clients share positive opinions on order. Many customers found the ordering process easy, with some... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of the... See more

Service

People report positive experiences with service. Customers praise the excellent and quick service, often... See more

Based on these reviews

Rated 5 out of 5 stars

It's not often that I end up writing a positive review when something's gone wrong - but also a sign the rum company customer service is really 10/10. I ordered a bottle of rum for a Christmas pr... See more

Rated 5 out of 5 stars

Superb selection of rums, many regional. Good pricing and excellent packaging along with prompt delivery. Took a gamble on two bottles a pretty new rum (Pendraig). Waw fabulous lucky dip!!!

Rated 5 out of 5 stars

Our first time buying from The Rum Company and they were truly excellent! The rum (Norfolk Navy rum - it's utterly stunning) arrived promptly and was packed really well. Would not hesitate to recommen... See more

Rated 5 out of 5 stars

Product was delivered promptly, safely, and professionally packed. Unfortunately as it’s a gift, I can’t try it… however I thing it’s a great idea and brilliant way to try new and different brands of... See more

Rated 5 out of 5 stars

I looked on line for a different Rum experience and came across the The Rum Company . Fantastic choice of Rums and realistically priced. Most of the choice I hadn’t seen or tried so I ordered three d... See more

Rated 5 out of 5 stars

Very high quality rums and a great selection available, including some excellent gift box options of varied 50cl rum bottles. Excellent customer service too. Highly recommend if you're a fan of rum of... See more

Rated 5 out of 5 stars

My bottle arrived damaged - through no fault of the Rum Company, it was Royal Mail’s mishandling. I contacted the Rum Company immediately and without question they replaced and I received the next da... See more

Rated 5 out of 5 stars

I was looking to purchase some spiced rum for Christmas presents and came across the Rum Company, I’m so glad I did. What an excellent selection of rums available to view and buy, delivered safely and... See more

Rated 5 out of 5 stars

Ordered some rum as a gift and the service and rums were both excellent. I realised I should have selected the quick delivery option, so contacted Rum Company and they changed it super quickly, meani... See more

Rated 5 out of 5 stars

Great selection of drinks, went for a bottle of 5 year old aged rum from Pirates Grog and Brixworth spiced rum..both delicious, service was excellent, fast delivery and well packaged, will order again... See more

Rated 5 out of 5 stars

I ordered a bottle of House of Rum Barbados 2010 (70cl, 60.5%) from The Rum Company for my mate’s 50th birthday, and I couldn’t be happier! The delivery was super quick, it arrived in just two d... See more

Rated 5 out of 5 stars

Ordered without any hassle. Informed of delivery schedule. Only criticism is Royal Mail, unable to rearrange another delivery due to Royal Mail App unable to accept login etc and phoned Customer Se... See more

Rated 5 out of 5 stars

Great Choice of products available, Extremely well packaged. Swift Delivery time, and as it was purchased as a birthday gift, I cannot elaborate on how much it was liked?

Rated 5 out of 5 stars

Fantastic range of different rums. Delivery was very quick and everything arrived in pristine condition. I got the rum collection for my partner and the quality of the rums is amazing. Will definitely... See more

Rated 5 out of 5 stars

Easy to place and pay the order. Rum packaged well & delivered on time. Customer service superb, who responded sorted and resolved slight issue very quickly. Highly recommend

Rated 5 out of 5 stars

Excellent, my partner was really pleased with it ! He usually drinks spiced rum but wanted to try a banana rum and this was excellent in every way I will definitely be ordering this again for him

Rated 5 out of 5 stars

Order delivered on time to take to my brother in law's birthday. Personal greeting was hand written which was a nice touch.. lovely packaging can't comment on the product though!

Rated 5 out of 5 stars

Excellent website, vast variety of products, easy to get around and order. Quick delivery and very well packaged. Will most definitely be ordering again.

Rated 5 out of 5 stars

Website was easy to use and delivery was within anticipated timeframe. Legends Gift Box arrived in perfect condition and the presentation is impressive! Ideal for a gift. Sadly I can’t comment on t... See more

Rated 3 out of 5 stars

The delivery did not arrive in time which was disappointing as it was a gift. The 48 tracking number service was unhelpful as I had no idea what was happening with the order. The company AI service wa... See more

Rated 5 out of 5 stars

Bought a number of rums from this company now and every one has been exceptionally good. Fast delivery and quality of the rums are amazing. Won't be going anywhere else from now on. Well done guy... See more

Rated 5 out of 5 stars

My order arrived when it was supposed to. The bottle was very well packaged. The communication from the company was speedy and kept me updated to the progress of my order. This is a great company to... See more

Rated 5 out of 5 stars

My order arrived securely packed and within a week,which I'm pleased about thankyou. As for the run itself,well I'll have to do a follow on review is I bought the bottles as gifts.

Rated 5 out of 5 stars

Was a mistake on the rum sent, but was sorted out with one email and a replacement quickly sent, well packed, will definitely use the rum company again, the rum’s great can’t wait to try some more a+... See more

Rated 5 out of 5 stars

I was recommended a rum to gift to my husband for our 10th wedding anniversary, Tom was very helpful and it arrived just in time. My husband love it, best mojito ever!

Rated 5 out of 5 stars

I had trouble getting my favourite rum and the rum company came up in a google search so had a look around and ended up with 3 bottles. Good selection and quick delivery

Rated 5 out of 5 stars

I had a bottle of the chocolate rum as a Christmas present, it was so good I have just bought my second (and third) if you like rum and chocolate you will love this. So easy to order at a good price a... See more

Rated 5 out of 5 stars

I love the little taster boxes, cute unique bottles and it’s a great birthday present! Lovely presentation box and information cards, great price too.

Rated 5 out of 5 stars

Brilliant company and amazing customer service. I had queries regarding an order and purchasing an additional rum advent calendar. Tom was fantastic and so prompt with responses. Will definitely order... See more

Rated 5 out of 5 stars

Quick delivery, Iv price checked the rum supplied, couldn’t get it cheaper. The rum was accurately described….. ….. and … yum !!!

Rated 5 out of 5 stars

Quite a unique rum that arrived on time and beautifully gift-wrapped. Bought it for my stepdad's birthday and he loves it. Thanks a lot!

Rated 5 out of 5 stars

Great service. I ordered one day and it was dispatched the next. I have had Dark God before which I love so I had to buy 2. First time trying Beckfords Black Pearl. Even though it wasn't quite my tast... See more

Rated 5 out of 5 stars

Fast, well packaged delivery and an excellent spiced rum to boot. Can't wait to try some more.

Rated 5 out of 5 stars

I purchased from The Rum Company for friends birthday present - The whole experience was so very easy to navigate - It was delivered perfectly packaged & extremely well received - Many thanks to all a... See more

Rated 5 out of 5 stars

First class service. Got my first order. Loving the High Tide Caramel rum. First class product. From a First class company. Thanks guys 🥃

Rated 5 out of 5 stars

Good information on the website and easy to use. Quick delivery and excellent product as always.

Rated 5 out of 5 stars

Fantastic selection and excellent communication (resolving an initial courier delivery problem I had experienced) with the absolute minimum of fuss! Would not hesitate to buy from again.

Rated 5 out of 5 stars

I would definitely recommend the company. Great communication throughout my whole buying experience. And the packaging was terrific.

Rated 5 out of 5 stars

Excellent selection, great communication, and most of all delicious rum


Company details

  1. Alcohol Store

Written by the company

A dedicated online rum shop selling premium independent, rums from all over the UK. An easy-to-use, one-stop shop for everything rum, providing helpful taste notes, mixer recommendations and cocktail recipes along the way.


Contact info

4.8

Excellent

TrustScore 5 out of 5

156 reviews

5-star
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1-star

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Rated 3 out of 5 stars

The delivery did not arrive in time…

The delivery did not arrive in time which was disappointing as it was a gift. The 48 tracking number service was unhelpful as I had no idea what was happening with the order. The company AI service was useful as l received an email the following day giving me an update but unfortunately it was still another day before it arrived. The rum is lovely but it missed the occasion it was ordered for.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Rum lovers need to do this!!!

Only been doing the subscription for two months but thoroughly loving the surprise package that drops through the letterbox so far. As an avid rum lover I was half expecting to receive items I already own, but not yet. Early days I know, but two entirely new bottles each time. Great items, great delivery, great subscription 5 ⭐️

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Dragon's Breath

Really high quality spiced rum. The spiced rum equivalent of a fine single malt. Loved this (Dragon's Breath)

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Great idea!

Product was delivered promptly, safely, and professionally packed. Unfortunately as it’s a gift, I can’t try it… however I thing it’s a great idea and brilliant way to try new and different brands of rum which you wouldn’t normally do.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Recommend to all

Excellent website, vast variety of products, easy to get around and order. Quick delivery and very well packaged. Will most definitely be ordering again.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Company

I would definitely recommend the company. Great communication throughout my whole buying experience. And the packaging was terrific.

23 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic range of different rums

Fantastic range of different rums. Delivery was very quick and everything arrived in pristine condition. I got the rum collection for my partner and the quality of the rums is amazing. Will definitely be purchasing from the rum company again, especially the banana and caramel spiced rum!!

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Superb selection of rums

Superb selection of rums, many regional. Good pricing and excellent packaging along with prompt delivery. Took a gamble on two bottles a pretty new rum (Pendraig). Waw fabulous lucky dip!!!

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

My bottle arrived damaged - through no fault of the Rum Company, it was Royal Mail’s mishandling. I contacted the Rum Company immediately and without question they replaced and I received the next day. Great service. Will definitely use them again.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant company and amazing customer…

Brilliant company and amazing customer service. I had queries regarding an order and purchasing an additional rum advent calendar. Tom was fantastic and so prompt with responses. Will definitely order again from this company and products are great quality

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Was a mistake on the rum sent, but was sorted out with one email and a replacement quickly sent, well packed, will definitely use the rum company again, the rum’s great can’t wait to try some more a++++

12 December 2025
Unprompted review
Rated 5 out of 5 stars

I was looking to purchase some spiced…

I was looking to purchase some spiced rum for Christmas presents and came across the Rum Company, I’m so glad I did. What an excellent selection of rums available to view and buy, delivered safely and promptly, would definitely recommend.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

10/10 customer service

It's not often that I end up writing a positive review when something's gone wrong - but also a sign the rum company customer service is really 10/10.

I ordered a bottle of rum for a Christmas present, despatched and arrived super quickly, but unfortunately the royal mail absolutely ate it for breakfast and it arrived destroyed.

I emailed at gone 7pm on a Saturday evening and got a response within an hour with a range of options on how they could resolve this for me. Really couldn't have asked for more - thanks guys!

13 December 2025
Unprompted review

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