MH

Mrs hughesMrs Hughes

United Kingdom

Reviews

Review of Shearings Holidays


Rated 3 out of 5 stars

A very poor experience at the Russel hotel

Went to Weymouth two weeks ago got to be honest .first day was terrible from setting off in morning at7 clock to arriving because of traffic at 6/30thrn to practically be thrown in the dining room it was awful my husband and myself couldn't cheat anything far to rushed the staff did there best but I have got to be honest the hotel definitely need totally a complete refurbished you wouldn't mind if it was clean but I am sorry to say it wasn't and also the rest of the week we ended up eating all our meals out the entertainment was good I know you can't expect give star but come on it's 2025 the worst hotel I have been in for a long time

18 August 2025
Unprompted review

Reply from Shearings Holidays

Mrs hughesMrs Hughes,

We appreciate you taking the time to share your experience in Weymouth. We're sorry to hear about the issues you encountered upon arrival and with the dining experience. We also acknowledge your comments regarding the hotel's condition and cleanliness, and we'll address these concerns as we plan for improvements. We're happy that you enjoyed the entertainment.

Shearings Holidays

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Review of Trustpilot

Review of Shearings Holidays


Rated 4 out of 5 stars

Ups and downs holiday

Holiday to Scarborough and whity went to some lovely places hotel was quite dated but very clean staff were brilliant entertainment was also good but this time at the interchange with didn't have a shearings coach it was pats coaches my husband really suffered definitely not enough room on them even for someone without knee problems no good at all definitely not enough room very uncomfortable

23 June 2025
Unprompted review

Reply from Shearings Holidays

Dear Mr and Mrs Hughes

Thank you for your kind 4-star review.

It’s great to hear that you enjoyed visiting some lovely places. However, I’m sorry to hear that the travel experience did not meet expectations. We understand that comfort is crucial, thank you for bringing these points to our attention. We are committed to making your travel experience as enjoyable as possible.

We eagerly look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.
Warm regards
Shearings Customer Relations

Review of Trustpilot

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Review of Amazon.co.uk


Rated 2 out of 5 stars

Order a Xmas gift I have been in all…

Order a Xmas gift I have been in all day I have a door bell only late tonight when I had a visitor my gift had been left on my doorstep all the packing absolutely soden it poured down today to me that it really bad customer service I work in it my self that is not professional at all if is a gift for my grandchild I have ordered a lot of Amazon over the years and i have still got items to come if it happens again i will not be pleased

4 December 2024
Unprompted review

Review of Shearings Holidays


Rated 5 out of 5 stars

Happy holiday in ostend and bruge

To be honest a few things hotel was lovely good food never been to bruge before beautiful and most of all great coach drivers Dave and Chris gave us lots of information also made it fun this hotel is not to far to the restaurant and bars shops good position you can get a tram outside the hotel if you have difficulty walking around plus not far from seafront neither

16 September 2024
Unprompted review

Reply from Shearings Holidays

Thank you for taking the time to leave your 5-star review!

We are glad to hear you enjoyed your first visit to Bruges and found the hotel lovely with good food. We are also happy that you found the hotel’s location convenient providing you options to explore.

We are pleased to hear that your drivers Dave and Chris made your trip informative and fun we will be sure to pass along your kind words to them.

Thank you again for taking the time to leave your review, we hope to welcome you back onboard again in the future.

Many thanks,
Shearings Customer Relations.

Review of FIREPLACE INTERIOR STUDIO

Review of Shearings Holidays


Rated 4 out of 5 stars

Reply from Shearings Holidays

Thank you for taking the time to share your feedback. We're delighted to hear that you found our online holiday booking process easy to navigate. We strive to provide a seamless and user-friendly experience for our customers, and we appreciate your positive comments.

If you have any further comments or suggestions for improvement, please feel free to share. We look forward to assisting you with your future travel plans.

Have a lovely day and Merry Christmas, Shearings (HB)

Review of JD Sports


Rated 4 out of 5 stars

Can't compliant helpful assistant …

Can't compliant helpful assistant sorry didn't notice name

8 December 2023

Reply from JD Sports

Hi Mrs Hughes.

Thankyou for taking the time to leave a 4 star review.

We are happy to see you are satisfied with the assistant in store.

we do hope to see you shopping again with us soon.

Thanks, Sam, JD Sports Online Reviews Team.

Review of Alfa Holidays


Rated 4 out of 5 stars

To be honest this was our first so quaint and peaceful time…

To be honest this was our first time traveling with Alfa the start wastent great because we got picked up 40minutes late I was panicking wandering what was wrong then I phoned up the traffic was busy then while I was on the phoned the driver pulled up he just said can't help it it's the traffic went to burtonwood so I thought oh we will get a cup of tea hear but the driver said you only had time for the toilet then gets on the coach didn't see the driver on our main coach must of been outside somewhere then sat there for fifteen minutes apparently he was waiting for someone I wasn't happy because I was told we didn't have any time anyway he got on and just said right I have to go I was shocked I thought normally he should of done a safety check I have been on a lot of coach trips only went away for five days to be honest the driver did not have good people skills at all never communicated much at all but i have to say the hotel the hotel staff was one of the best i have been in cant fault the food or entertainment spot on for cleanliness the place its self porth cawl lovely small but quaint and not to busy

13 September 2023
Unprompted review

Reply from Alfa Holidays

Hi Mrs Hughes, Thank you for leaving us a review, we appreciate your feedback and and would like to investigate your journey further if you can supply further details. If you can email care@alfatravel.co.uk with your booking reference that would be great. Thanks again. We hope to welcome you back soon.

Review of Shearings Holidays


Rated 4 out of 5 stars

Beautiful scenery all around is…

The first thing I have to mention is our coach driver brilliant customer service kept us informed of everything all along the way really pleasent Jason can not fault him at all the trips out were good but the hotel that we stayed in the Broadway park the staff what staff there was really did there best but I personally think the management was very poor definitely not enough people there for it to run rightly

4 August 2023
Unprompted review

Reply from Shearings Holidays

Thank you for taking the time to share your feedback regarding your recent experience with us. We greatly appreciate your thoughtful review and the opportunity to address your comments.

We're thrilled to hear that your coach driver, Jason, provided brilliant customer service throughout your journey, keeping you well-informed and ensuring a pleasant experience. We will certainly pass on your commendations to him for his dedication and professionalism.

Moreover, we're glad you enjoyed the trips and outings during your stay. Exploring new places is an integral part of the travel experience, and we're pleased that you had positive experiences during these outings.

We also take your comments regarding the hotel, Broadway Park, very seriously. We apologise for any inconvenience caused by the management and staffing levels during your stay. We understand that the quality of your stay is greatly influenced by these factors, and we are committed to addressing these concerns with the hotel management to ensure improvements are made moving forward.

Thank you once again for choosing Shearings, and we look forward to welcoming you on another journey with us.

Many thanks, Shearings (HB)

Review of National Holidays

Review of National Holidays


Rated 4 out of 5 stars

First of all I would like to say …scenic Newquay

First of all I would like to say brilliant coach driver called Martin very cheerful the hotel was nice and also great staff only down side was outside hotel there was no shops. But to get to shops there is bus stop right outside hotel to take you into Newquay to walk about 30/45minites the trips we went on were brilliant also food in hotel lovely good value for what you pay

12 July 2022

Reply from National Holidays

Thank you for the great comments. We are pleased to read you had a good time and we hope to see you again very soon. Best wishes, Abbie