Thank you for taking the time to share your feedback regarding your recent experience with us. We greatly appreciate your thoughtful review and the opportunity to address your comments.

We're thrilled to hear that your coach driver, Jason, provided brilliant customer service throughout your journey, keeping you well-informed and ensuring a pleasant experience. We will certainly pass on your commendations to him for his dedication and professionalism.

Moreover, we're glad you enjoyed the trips and outings during your stay. Exploring new places is an integral part of the travel experience, and we're pleased that you had positive experiences during these outings.

We also take your comments regarding the hotel, Broadway Park, very seriously. We apologise for any inconvenience caused by the management and staffing levels during your stay. We understand that the quality of your stay is greatly influenced by these factors, and we are committed to addressing these concerns with the hotel management to ensure improvements are made moving forward.

Thank you once again for choosing Shearings, and we look forward to welcoming you on another journey with us.

Many thanks, Shearings (HB)