MF

My whole family have been using Oral-B electric toothbrushes for many years. My Pro gave up after 3 years and wouldn’t charge which I wasn’t happy with but decided to buy a new Oral B – this time an iO Series 3.

Arrived promptly. Despite Oral-B’s claim that they’re minimising packaging I can’t see that they have. The toothbrush comes with a 2-year warranty which you can extended for free by 12 months. Why not just offer 3 years in the first place if you have faith in the quality of your product? I suspect the offer of an extra year is simply a marketing ploy to determine who is buying their products and to offload marketing literature to them. They asked for my birth date and justified it on some fallacious basis. Given the number of data breaches of various companies’ customer bases I wasn’t going to give mine so simply made one up.

The actual cleaning of teeth is good with much less vibration in the brush head compared the Pro. This is where the good points end.

Bad points:
1. The brushes are much more expensive than the Pro.
2. Gone are the coloured rings attached to the bottom of the brushes of the Pro to allow families to differentiate between different members’ toothbrushes if everyone uses the same brand and model (as we do). Given the limited range in colours of the actual toothbrushes, this is a backward move.
3. This is where the fun starts. The instructions are virtually non-existent other than a sheet of card outlining the selection of bushing mode and the fact that the brush reminds you to change your brush head every 3 months. It doesn’t tell you about the three brushing modes other than three extremely user-unfriendly icons for a tooth with a circular arrow, a feather and a diamond. I’ve had to Google and watch two videos on You-Tube to confirm what they mean – just like everyone else it would seem judging by customer feedback. The distinction between the three brushing modes are NOT distinguishable! Even having watched the videos I’m still not convinced my toothbrush has three modes as they all seem the same. Indeed, I was going to register my toothbrush as faulty until I picked up that other people were having the same problem. This is a MAJOR design flaw and I’m surprised that Oral-B have allowed this product to come to market. On my existing Oral-B Pro, the different modes are clearly distinguishable by their sound and the nature of their vibration (eg. continuous, pulsating, etc).
4. The card also shows the different brush heads that you can use to customise your experience – Ultimate Clean (whatever that means), Gentle Care, Radiant White (come on, simply using a different type of brush does not make your teeth “radiant white”) and Specialised Clean (what ever that is). Oral-B need to be providing a sentence or two to explain what they mean.’’

The above are pretty obvious comments that most people would make (and have) so I question how much user-testing Oral-B have done. Very little it would seem. Yet, all the above are easy to address. There can certainly be no place for poor design both of the workings of a toothbrush and in particular its instructions.

I've now placed three separate orders with Digital Converters involving several DV camcorder tapes, CDs and c. 4,500 photos. I've been exceptionally pleased with all of them. The website is helpful, the photo scanning first class, the tape & CD conversions excellent, turnaround times prompt, the pricing competitive and the customer service outstanding. I've subsequently recommended the company to two other people who have also placed orders and been equally impressed. Its rare for a company to receive so many 5 star reviews as this one but you can see why. If only other companies could learn from this one.

You can see why this company has so many 5-star reviews and scores 4.7 on Trustpilot. It takes its customer service seriously both in initial sales and, most importantly, after sales. Such an approach builds loyalty and a positive brand reputation. My dealings with them related to a seal for the bottom of one of their hinged-glass shower doors. The issue was dealt with very promptly, professionally and to my total satisfaction. I highly recommend Matki.

Spoke to Sam today about a discrepancy on my personal details which I couldn’t change on the OVO app or website. The discrepancy was quickly addressed. Sam was polite, courteous, professional and helpful. Thank you!

Bought a new LG OLED55C44LA in January 2025. Having had it for a full year I thought it was time to give it a review. In short:
- Set up easy
- Great picture
- Great sound (although I purchased a sound bar with it which does make a positive difference)
- Poor remote control where some of the buttons have started to fade. I've had to paint them with clear nail varnish to stop further deterioration. This is just poor design LG. Also, like many people, I don't find the remote's wheel easy to use.
- Like many other people, I can't use the "Test Signal" option as all I get is the spinning wheel of doom. LG's response seems to be that if you can receive all channels (which I can), it's not a problem. But it is a problem to me. I'm one of your customers LG who has paid a lot of money for your TV. Don't be so dismissive. A simple software update should be sufficient in the same way that Apple do to fix bugs and the like.

So, LG, if you want repeat customers and recommendations you need to improve on some aspects of your service.

Been a member for almost 50 years and whilst Nationwide's service is generally good, there are some frustrating aspects that need attention.

My previous Flex Regular Saver Issue 3 account at 6.5% has ended and Nationwide have informed me today that the money has been transferred into an Instant Access Saver 10 (Issue 3) account at 1.70% which it has. I have looked round for other accounts offering better interest and noted they offer a new Flex Regular Saver account (Issue 7) at 6.5%. But, when I apply it says that I can't open it as I already have one Flex Regular Saver. But, I don't and Nationwide have informed my in their email that I don't!!!

Having entered into a Chat with them I'm told that "You can only have one Flex Regular Saver Account at a time. Once it matures, it turns into an Instant Access Saver with a lower interest rate. After 2–3 working days, you’ll be able to open a new Flex Regular Saver Account with 6.5% interest for 12 months. Since your account matured yesterday or today, you’ll be eligible to open a new one in 2–3 working days."

BUT, Nationwide wrote to me to inform me that my account has ended and given me three options, one of which is to "Choose another savings account with us". So, why when I try to open another savings account it doesn't let me. Are their systems so antiquated that they can't tell that my existing Flex Regular Saver no longer exists and therefore I should be able to open a new one. Why do I have to wait "2-3 days" and presumably keep logging on to find when I can now open one.
This is not good service.

And the response from Nationwide (see below) says "you'll need to wait until the day after the account has matured before you're able to apply for another of the same account." So, why wasn't this communicated in the email Nationwide sent out giving me three options, one of which was to invite me to open another account? An easy and straight forward solution.
And their complaints page gives me unsatisfactory options including i) Chat (I want to speak to someone with specialist knowledge of the issue not a generalist that will apologise for my inconvenience but not address the root cause (a poorly communicated email) ii) writing a letter (at my expense when I should simply be able to send an email as Yorkshire allow you to do).

Never used Lovells before but I’ve been very impressed and will certainly be using them again. My trainers were £10 cheaper than the equivalent on Amazon. Delivery was fast and efficient. Five stars!

As I've recently retired I thought it might be useful to get a 70-bio marker blood test done given that these aren't available on the NHS. After selecting Lola, I can honestly say I have been nothing but impressed. My home appointment with the phlebotomist was straight forward to make and I got an appointment within a week at a time convenient to me. The phlebotomist arrived on time, was polite and efficient. He labelled each test tube and sent them off. That was Tuesday morning. I had all my results on Saturday morning in a convenient pdf format - well presented, a set of covering doctor's notes interpreting my results and a list of definitions of each of the 70 biomarkers. I sent a copy to my doctors. I followed up with Lola a couple of issues and received a prompt and comprehensive response. I've communicated with their help desk a few times with some queries and always received a prompt and satisfactory response, usually within hours! You have to judge companies not just on the selling process but also how well they deal with after-sales care and Lola have been exceptional. I wholeheartedly recommend them and will definitely be using them again.

I've been with Ancestry for 16 years but, having also used My Heritage recently, I think Ancestry need to up their game. I could make lots of comments on here, some good, some not so good but the major issue for me is the dreadful navigation when specifically viewing my family tree. It seems impossible to display my family tree in one go. I appreciate I go back 13 generations in some cases across four arms of my tree (starting with each of my grandparents) but the functionality only seems to allow me to go back c. 4 generations after which I then have to open each set of individual great x X grandparents SEPARETLY rather than by a complete line or, more helpfully, by simply increasing the scale of vision to show them all at once.
Having said all that its nice to see Ancestry taking customer service seriously and commenting on many of the reviews, often with bespoke responses rather than the inane standard responses you get from some companies.

Invested for three years. Very poor rates of return in what has been a bull market compared to other companies for which I’ve reviewed . Closed my account.Won’t be using again.

I have tried (unsuccessfully) to transfer my ISA from Yorkshire Building Society to Nationwide but have received a text from Nationwide saying "Your current provider has rejected your transfer to Nationwide. Usually this is due to information held by them being different to what was in your application."
It appears the discrepancy was me not detailing the "Roll Number" of my Yorkshire account. Yet the Nationwide application process asked for my account number OR roll number. So, I chose my account number which should be able to identify me as its unique to me. However, what was actually required was the roll number (which is my account number and two additional numbers). So, why didn't Nationwide make this clear on the application form rather than requesting my "account number OR roll number"? Another hour of my time wasted. To be fair the rest of the process was easy as I'm already a member of Nationwide and the application form was pre-populated with my details but the confusion over account and roll numbers shouldn't have happened. If Nationwide want a roll number then they should be explicit about it and not give me two choices. May be this is something peculiar to transfers from Yorkshire but either way there needs to be a process review.

Nationwide have really gone down hill. Been a member for 44 years but transferring my ISA from Nationwide to Yorkshire has been a disaster. Its been going on since January and still has no resolution. I've been past from pillar to post within Nationwide and between Nationwide and Yorkshire but Nationwide continue not to allow the transfer of funds but won't tell me why. Their Chat function provides little support. The ISA Transfer team was supposed to advise me over 2 weeks ago (as confirmed by the Nationwide support person in the Chat) but nothing has happened. There is a distinct lack of ownership of what is essentially, a simple issue. I've already transferred over £200k out of Nationwide as their products can't compete with Yorkshire and on my ISA alone I stand to gain over £850pa extra interest by leaving Nationwide. They used to put customers first but since appointing their new CEO things have only gone backwards - a TV advert that has had to be revised at the instigation of the ASA for presenting false information, a ridiculous branch promise that strategically and financially can't be justified, a deardful rebrand that makes them look like NatWest, investment in some branches that were only invested in a few years ago involving millions of pounds of write-off, poor quality new signage (called out on LinkedIn) and a new mobile app that everyone seems to be calling out as a failure (see the recent comments on the App Store). I used to be a big supporter of Nationwide but they seem to have become more like a bank. Rubbish customer service.

Fast, reliable service just as it should be. Good, easy to navigate web site and straightforward ordering process. Got eSpares book marked to use again.

Twice I've called today (am and pm) and on both occasions I get the feeble excuse that "Due to the high number of calls, we're unable to take your call right now". This has nothing to do with a high number of calls. It's to do with a lack of professional capacity management from the DVLA. I never have a problem contacting John Lewis, Marks & Spencer, Waitrose or my bank so why the DVLA?

Monster need to considerably improve the algorithm / code underlying their job search engine as it fails to apply the search filters in any meaningful way. Despite asking for roles at £60k or more and within 30 miles of my home, it continues to flag up counter staff jobs for Estee Lauder in John Lewis or fork lift truck drivers and jobs hundreds of miles away. Seems other people have the same problem. Recommendation is to delete the app or not use it in the first place.

Avoided Currys for years as I remember how bad they were in the 1980s and 1990s with too may spotted youths that were working on commission that were only interested in quick sales and had no proper understanding of customer service.

Then in 2020, I visited on the recommendation of a friend and ended up buying 3 laptops and a printer together with software and had a top notch experience.

In 2022, one of the laptops needed a minor repair and, again, fabulous experience. Easy and efficient.

Roll on 2023 and another laptop repair. Great initial service from their Swindon store as previously. 4 days later I got a message to call the repair centre so they could confirm what repairs were needed and whether they could proceed given the cost. I telephoned the number requested (01142 627137). There is clearly a problem with the automated service as twice it asked me for the Reference Number and for my phone number. After inputting said details, I spoke to a female assistant who was difficult to understand and clearly had a strong foreign accent. I gave her the reference number (the Eclipse number that was printed on my Service Docket and was to be used for enquiries). Couldn't find it on the system. 5 minutes later she was still struggling to find it so put me through to another team for which I was hanging on the line. I gave up and telephoned again as I'd lost confidence in her. The same problem with the automated system in asking for details twice but finally got through. It then transpired that I had been given two numbers - an Eclipse number on my service docket when I took the laptop into store and a different number on the text messages I had received from Currys following depositing my laptop with them. How confusing is that. Hardly surprising that both call handlers couldn't find my repair and that I had to enter my details twice with the automated service. It happended that the text reference number was the only one that I should be using....

As with the first caller the gentleman had a strong foreign accent which made it difficult to understand everything he was saying. You need to address this issue Currys as these people are the primary ambassadors for your brand. The call operator wanted to arrange return delivery of my laptop but I confirmed that the repairs had not been done yet. I was simply phoning, as requested in a phone call from Currys, to give the go-ahead for the repairs and to make payment. The call operator transferred me to the technical department and, as before, I was left waiting.

At this point, I received a text message from Currys asking me to phone them on a DIFFERENT number to the one quoted on my Service Docket and referencing a DIFFERENT repair number to the Eclipse number of my Service Docket which I had been using to that point.

I telephoned and spoke to a very competent gentleman (Sam) who was clear in the way he spoke and was easy to understand. I made payment (although the first two occasions failed due to a connection at Curry's end with the card provider) and promptly received email confirmation. Finally, job done.

Currys - you need to address:
- the issue of different reference numbers. I should have one number throughout.
- call handlers that can't speak English clearly
- the issuing of different phone numbers
Having been really impressed with my experiences with you over the past 3 years, my experience with you today has left me questioning whether I want to use you again.

I have yet to go through the full process of receiving healthcare from BUPA and this rating is only based on my experience yesterday when I phoned to claim on my insurance to be told that there was a 30 minute wait time. This isn't acceptable. In the end I got through in 28 minutes. The excuse made was that they're experiencing "a high volume of calls". I very much doubt that this is the case. It sounds more like a lack of proper capacity planning and the recruitment of sufficient advisors. I notice that other comments on Trustpilot relate to the same issue so clearly there's a systemic problem that needs addressing with some urgency as it creates unnecessary stress for people that are already ill and a bad brand image for what should be a quality blue chip company. I was previously with CIGNA for 10 years and never had this problem. Once through to a person, the adviser at BUPA was helpful and professional. It's good to see that BUPA are taking notice of many of these comments and replying, accordingly which is why I've upgraded to 2 stars.

DO NOT USE THIS COMPANY. The monitor arrived after a delay but fails to work properly. They have not responded to phone calls or emails. They are scammers. DO NOT USE.

Currently spending £17,000 refitting our bathroom using a mix of Roper Rhodes Burford and Hampton ranges. Twice block tile samples have arrived which are not consistent in colour for the same colour sample - Mocha (5 016519 193589) and Slate Grey (5 016519 193602). So we have two Mocha tiles but showing different shades and two Slate Grey tiles showing different shades. Clearly there is a lack of quality control. As we clearly can't guarantee total colour matching we won't be proceeding with our order. Judging by other comments on Trustpilot, Roper Rhodes need to improve the quality of their products by quite some margin. But, nice to see the company taking feedback on Trustpilot with some seriousness.

Paid £198 in advance for engineer to come out. Sorted. Then received written confirmation that payment had been made. A few days later got another letter saying I owed £198. A month later had another reason to call out ADT. Again paid £198 in advance and engineer arrived and issue sorted. A few days later got another letter saying I still £198 owed for the first visit and now owed £198 for the second visit. I've now written to them FOUR times (first time 9 April so over a month ago) enclosing a copy of all documentation and not even received an acknowledgement let alone a reply. As this is a review of their customer service rather than their engineers I've given them 1 Star and that's being generous as there's simply no excuse for poor (in fact non-existent would be a better description) customer service. If this isn't enough cause for alarm [sic], the same thing happened back in 2016 when we had to write to the CEO to get the situation resolved so clearly there's a systemic issue with their both accounting and customer service systems.