CT

CT Taylor

United Kingdom

Reviews

Review of Parcel Monkey UK

Review of Trading 212


Rated 5 out of 5 stars

Nothing but good experiences so far

I have had nothing but good experiences using 212 over the last two years. I've successfully and very easily withdrawn funds, the interest rates a favourable, and in general it's become a key aspect of managing my finances.

4 December 2025

Reply from Trading 212

Thank you for sharing your thoughts!

It's great to hear that you've had a positive experience with our app.

Review of Lepetexpress


Rated 5 out of 5 stars

Incredible Service - thanks Stephane!

No review could do them justice after our experience.

We arrived at our station quite early, but so did Stephane. He took our excess luggage, went over our paperwork well in advance, and directed us to a nearby village so we could walk our dog while we waited.
The drive and border crossing was phenomenal. It was clear Stephane maintained a great rapport with most of the staff, ensuring we were fully compliant with border procedures while also making everything as smooth and efficient as possible for everyone involved.

The service was top shelf, but Stephane brought so much more than that to the table. He was welcoming, friendly, courteous, and as it would happen - an incredibly good driver.

Cannot recommend them enough, one of the highlights of our entire journey. Above and beyond anything we could have expected.

8 November 2025
Unprompted review

Review of DPD UK

Review of Parcel Monkey UK


Rated 5 out of 5 stars

Recommend - 100% as advertised

still sad because I had to find a way to print my own labels. I'd pay double if you could just pick up my package and get it where it's going, because the delivery service selection itself was solid.

So close to a perfect solution to the problem that is shipping international! But don't let perfect be the enemy of good, these guys simplified the process immensely. Strong recommend.

3 March 2024

Review of Vektra


Rated 2 out of 5 stars

good idea, terrible kettle

listen, I like where they are coming from; this is a good thought.

but it's a terrible, horrible kettle and it's very expensive for something that fails at the only job it has.

pours terribly, burns your thumb while holding it open - it's just a terrible kettle.
Being a moron, I recycled the box along with the other holiday stuff and now I'm out over £100.

22 January 2024
Unprompted review

Review of Yora Pet Foods


Rated 5 out of 5 stars

dogs love the food, we love the company

tldr: great stuff, dogs love it and their digestive health has never been better. Have been using them for dry food for around 6 months, wet food for about a month or 2 now.

long version:
we'd had our dogs on a combo of Yora dry food (senior) and wet/meaty food from another provider (also senior). Our dogs frequently had bile vomit in the morning, and one would sometimes refuse to eat. Their bowel movements were inconsistent and sometimes would become concerning.
After Yora introduced their wet food, we decided to switch them over to that, and the difference has been night and day.

Both dogs always finish their meals, love the taste, and have never had better digestive health.

The recyclable packaging and sustainable model are such an immense cherry on top of everything.

30 November 2023
Unprompted review

Review of Moonpig.com


Rated 5 out of 5 stars

Custom Card Creator 5 Stars!

how to be a 5-star business: do something really simple, really, really well.

I work in tech. Using the card creator is simple and intuitive, with enough freedom to feel involved.
My parents *do not* work in tech. They have used the custom card creator several times. They have found it as easy as I have.

Let me repeat: Moonpig made a web interface my parents find intuitive to use to make custom content.

Have been using them for a couple of years now, has been very consistent quality.

24 October 2023
Unprompted review

Reply from Moonpig.com

You’ll make us blush! Thank you for the positive feedback, we’ll be sure to pass this on to the team.

Review of Incogni


Rated 5 out of 5 stars

noticeable reduction in spam calls

As someone who is passionate about privacy, but not a data or legal expert - I was wondering to myself "I wonder how much Incogni actually does" and then I got an email from an angry data hoarding company warning me about how hostile Incogni was.

So that answered my question. Keep up the good work, folks.

24 August 2023
Unprompted review

Reply from Incogni

Hello! Thank you for taking the time to leave a positive 5-star review! We're delighted that you've observed a noticeable reduction in spam calls. It's great to hear that our efforts have caught the attention of data hoarding companies. Rest assured, we are committed to maintaining our dedication to safeguarding your privacy. Your support is truly appreciated.

Review of Lily's Kitchen


Rated 2 out of 5 stars

owned by Nestle

owned by Nestle, never mentioned on your website that your "non-greenwashing", socially minded company was owned by slavers and exploiters.

2 stars because I did receive dog food, but I feel completely lied to and disgusted.

3 August 2023
Unprompted review

Reply from Lily's Kitchen

Thank you so much for taking the time to leave us this review. I am really sorry to hear that you feel this way. I would like to reassure you that since becoming part of Nestlé back in 2020, we have continued to operate independently. The way we develop recipes, source natural ingredients, and work with pet nutritionists and vets has stayed the same. We continue to only use top quality ingredients like proper meat and nutritious vegetables to make our recipes. We have never and will never compromise on this. If you would like to discuss this further, please email us at hello@lilyskitchen.co.uk and we'll be happy to help. 

Review of Village Vet


Rated 5 out of 5 stars

Great experience so far

So far our experience has been wonderful, I look forward to having more concrete things to highlight but we've only just registered and VERY suddenly needed their services much sooner than expected.

18 July 2023
Unprompted review

Review of Sip Champagnes


Rated 3 out of 5 stars

Can find bottles cheaper elsewhere

*reduced to 3 stars*
I'm wildly confused by the response to this review. Imagine being given 5 stars for value for money, being praised from top to bottom, and feeling the need to "correct it" by addressing the....value for money.

So, sure, let's re-assess my "typo":
If you buy Recolte Noire, Zero Dosage Champagne Dosnon from Sip, it's £55.
If you buy it from Roberson Wine, it's £47

So yes, the response to this review is correct, but only because you've marked it up in your own store :)

Let's check another, why not?

The bottles of Bonnaire Blanc de Blancs Grand Cru Brut or the Bonnaire 'Variance' Blanc de Blancs Brut consistently go for £36-£37 on other websites.

So, thanks for setting me straight - you're right! Your bottles are actually more expensive. Still a good service, though.

Really appreciate you taking the time to make sure I double-checked those prices and caught that typo.

original review:
Wonderful service, and when I no longer needed it (sadly) they cancelled it without fuss.

Who just cancels your subscription without making you go through a bunch of robocalls and hold music?

The sub cost £50. The bottles they sent cost nearly £50.

Legitimately baffled by just how good this service was.

3 July 2023

Reply from Sip Champagnes

Thank you so much for the kind review. Pleased you enjoyed the subscription and our service. Presume it's a typo on the 3rd paragraph as the bottles for our subscriptions are always at least £50 if not more.

Review of Wayfair UK


Rated 1 out of 5 stars

illusion of quality

edit: updated - 1 star
Wayfair gladly took roughly £2000 of my household's money over the years, and when I shared my experiences here (3 stars, accurate and fair review) they decided the best way to deal with it was to report the review as FAKE to Trustpilot.
This was such a blatant and obvious effort to undermine consumer voice, and I will be informing anyone and everyone I know that this is how Wayfair conducts business.

In my original review I specifically used the words "relying on them because I had no other choice" and "trust is nearly zero" - I'd like to give Wayfair a huge thanks for bringing that trust well below zero, and finally giving me the nudge I needed to completely drop them as a company.

original review:
half the photos on a product page aren't even the same item, you'll be recommended the exact same item for a completely different price...and you never actually know what you're going to receive in the mail.

1 star added because customer service was helpful
1 star added because we do still have furniture, after all

but overall, my trust in this website/company is near zero. I'm only relying on them because I had no other choice.

12 July 2023

Reply from Wayfair UK

Hi CT,
Thanks for taking the time to write your review. We appreciate your feedback.
Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.co.uk/myaccount.
Thanks
Wayfair UK

Review of Toolstation


Rated 5 out of 5 stars

very simple, pleasant experience

Ordered stuff online, paid a fair price, arrived later in the week. Couldn't have asked for an easier experience.
Look forward to relying on them in the future as our home-reno projects develop.

30 April 2023

Reply from Toolstation

Hi, thank you for the 5 star review. I am pleased to hear you had a great overall experience with Toolstation. We always love to hear from a satisfied customer. Kind regards Brian.

Review of National Broadband


Rated 5 out of 5 stars

Excellent for working from home

I was moving quite a bit while working from home with my partner, and this saved us from having to deal with broadband providers full-stop.
We'd used the service in 4 different addresses for about 2 years, and it was always very reliable for working from home.

There was some packet loss issues during high traffic times (we lived very close to a high-density area) but it still very much achieved what we needed.
I don't recommend it for high-demand online gaming or ultra-HD streaming, but to be able to work from home - any home - for 35£ a month is incredible.

Excellent service and a strong recommendation.

17 April 2023
Unprompted review

Reply from National Broadband

Hi there CT. Thanks so much for your interesting review - as ever, very much appreciated.

Your particular use case for our service has been unusual, what with all that moving around. However apparently not that unusual, because we recently spotted an article discussing an increase in what were being called "digital nomads" (basically people doing exactly what you've been doing).

We ought to point out that for our more traditional (and static!) customers, we make sure that we pick the best network for their individual locations, so the chances are that with the 4 different addresses where you've been using our 4G broadband service, you've not actually been on the best network all the time.

However one of the several key advantages that our service has is that whenever necessary, we can easily swap our customers from network to network without any new minimum length contract or longer commitment needing to be signed up to.

But that's by the by. We're just delighted that you have found our 4G broadband to be so useful for you and your partner. Many thanks again - and enjoy.

Review of Pepe Jeans London


Rated 5 out of 5 stars

Sales team at Carnaby are great

Sales team was extremely pleasant & helpful. Ordered what I couldn't find in my size in-store online and the whole process was quick and easy.

24 September 2022

Reply from Pepe Jeans London

Dear Mr. Taylor,

Thank you for your comments. We are pleased to know that the overall experience at Hackett meets your expectations.

We wish you a wonderful week,

Hackett London Ambassadors Team 🎩

Review of Thameswater


Rated 1 out of 5 stars

Thames Water created TWO accounts for me with DIFFERENT names

I created an account after moving, got everything setup, got the emails from Thames Water to confirm it all...and several months later I receive a letter for £500+.

I start trying to figure out why, I'd set up direct deposit to make sure this was all automated. I go to log into my account, and it simply says "NO DATA FOUND". Since every link on the website is broken, and since the "contact us" page literally doesn't exist, I had to figure this all out by myself.
It took me a while, but eventually I figured out Thames Water's paper bill had a completely different account ID, and name, than that of the emails I received from them several months ago.

So now I've had to "create a new account" to match the details they have on this duplicate account in order to pay my accumulated bill on my alternative email. They're lucky I had one for Paypal already set up.

Absolute joke. How on earth did you guys duplicate my account like this? After confirming everything from registration to direct debit?

It's beyond useless - I handled all the paperwork, all you had to do was let my money come in, and somehow, some way, you screwed that up. To think this could have had an impact on my - and to anyone else it happened to - credit score over some stupid mistake in your broken website infrastructure.

16 September 2022
Unprompted review

Reply from Thameswater

Hi, I'm sorry there've been problems with your account set up.

I understand your concerns regarding your credit score and I'd really like to investigate to understand what's happened.

If you're able to provide your contact details, we'll get in touch.

Thanks

Review of Simba Sleep


Rated 5 out of 5 stars

Recommended

Excellent mattress!
We got the whole setup - pillows, duvet, cover, etc, and they've been great.
Easy to open + setup. We bought it before moving at it was WAY easier than trying to lug around a loose mattress, so strongly recommend it if you're buying a first/new mattress for a new home.
Delivery guys were lovely. All around great purchase, recommended.

21 March 2022

Review of DHL Express UK


Rated 1 out of 5 stars

Worst delivery company

Drops off my parcel for pickup, tells me o only need ID. Guy at the pickup needs a code. DHL keeps saying it's in my email or texts - it's not. It just says "bring ID".
Useless. Stop shipping with DHL!

12 March 2022
Unprompted review

Reply from DHL Express UK

Dear CT Taylor,

Thank you for taking the time to leave a review.

I'm awfully sorry for the contradicting information you've received on collecting this item. Feedback will be passed onto the relevant departments so we avoid this issue being repeated in the future.

In terms of this item, please email me directly via (ukcustomer.focus@dhl.com) stating *Trust Pilot* in the subject bar so I can help you further with this collection.

Kind regards,

Amrick

Review of Virgin Media


Rated 2 out of 5 stars

Garbage company with OK broadband - AVOID if able

We were working from home using my landlord's internet after first moving in. We went to set up our own account, and they told us it would begin 2 weeks later, at the start of the next month.
But they also killed my landlord's connection during those two weeks while we were working from home.
After getting in touch they told us it was impossible to reverse, and we lost 2 weeks of work.

Now that I'm finally cancelling, they're making it impossible to do so - but I know damn well if I was setting up a new account they'd cancel whoever had one at the address in an instant.

Absolute snakes. Only giving 2 stars because the service was OK during the contract, but it's absolutely not worth dealing with them. Go elsewhere where you're treated like a human. This company is garbage.

21 January 2022
Unprompted review

Reply from Virgin Media

Hello CT,

Thank you for taking the time to leave a review. I'm sorry that you've had a poor experience with our services. This is very disappointing to hear, and I can assure you that this isn't the level of service that we want to provide.

If you would like to discuss this matter further with a member of our team, please give us a call on 0345 454 1111. We are here to help and would really like to get this issue resolved for you.

Many thanks,
Hayley