Pets at Home Reviews 49,337

I received a wrong item with my delivery, so contacted Customer Services. Unfortunately, the first 'chat' lost connection, but then I had my next 'chat' with Mobeen M. He was very helpful, and has ar... See more

The products are good. Customer service is helpful. The deals and repeat subscriptions are nice. I rate 4 stars, I honestly don't know what would qualify for 5 stars, but Pets at Home has potential.... See more

nice selection of treats and toys. enjoyed my walk around the store and helpful staff!

I was having trouble getting into my account so emailed customer service and they were so helpful, tried several times to no avail then they suggested something else and the problem was solved. Very p... See more

Mobeen was excellent at helping me with a problem of not receiving my pets at home delivery. Not a pets at home fault but the courier. He arranged a replacement very quickly and efficiently. Also giv... See more

Mobeen M This lovely man sorted my issue within 10 mins of talking to me after being on line with DPD for over half an hour , as they were supposed to deliver, But Mobeen M sorted it and the matter... See more

My repeat order of 2 trays of 12 tins of Pets at Home own brand dog food, has been set up and running without problems for 9 months. Februarys order didn’t arrive. I went into store at Bexhill and the... See more

Mobeen spoke to me over live chat as a small item was missing from my box (honest mistake) he quickly resolved the issue and has got another sent out to me! His replies were very fast and was very hel... See more

I had an issue with the delivery of an order, I emailed customer support and my case was assigned to Sabrina M. She was very apologetic, kind and helpful. I couldn’t ask for better customer service. A... See more

Excellent online chat for problems with missing order. Available to chat straight away. Mobeen sorted out my problem thank you.

I had a problem with repeated next day deliveries not arriving the next day. The live chat person was very helpful and quickly refunded the extra delivery charge

Mobeen, he was excellent in solving my problem, no hassle very quick and easy process! Shout out to Mobeen!

Mobeen looked into our delivery issue very quickly, and resolved the problem. He had a great attitude.

Very pleased with the service. The team was very helpful when my order was not delivered. A replacement order arrived very quickly. Thank you.

Sadly, the pets at Home returns policy shows they only care about profit and not customers. I have a 14 week puppy who has an allergy to Chicken. He is currently eating the AVA dry puppy food. I joi... See more

Customer service - Mobeen very helpful when courier let me down again.

Customer Service are really really poor, they dont listen, they fob you off and absolutely nothing gets done. Serious IT issue when local branch moved address, none of the easy repeat orders got cha... See more

Staff are always very helpful in store.

Really disappointed to have my order of dried dog food left on my doorstep by DPD despite having clear instructions of my safe location in place. I contacted pets at home as advised by DPD and was a... See more

So first off the staff at pets home in Bridgend are fantastic. All of them exceptionally helpful and knowledgeable. The issue is with their fish. I have bought 3 lots of fish from this store and each... See more

Very helpful at rearranging deliveries that Evri are incapable of delivering!

Excellent customer service to sort out my damaged goods they were quick and efficient! Mobeen was great!!

Mobeen was very helpful

I mentor students in Portsmouth. During one of our sessions today, I brought a young person in who had been desperate to look at hamsters and possibly hold one. Daisy who works in the Havant store... See more

The currier delivered wrong bag of dog food and missed other half of my order. I spoke on the chat with Mobeen who arranged replacement to be sent next day. Considering I joined chat just before line... See more

My dogs love the toys from here, staff always friendly. Thanks

Staff always very pleasant and helpful. Shelves well stocked.

Great shopping experience, the staff know everything you need to know about Pets, couldn't ask for anything more!

Just spoken through chat with a guy called modem,could not wish for a better outcome. The guy was very helpful and solved my issue

Had a problem with my online order, item missing. It was a bit tricky to get to a person on the chat, I just had to keep typing the wrong thing and eventually the chat bot put me through. Chatted wit... See more

I phoned the ROCHDALE Pets At Home 'Groom Room' (inside P.A.H.) asking about their Essentials treatment for my 8yr old Shorkie, Milo - would they also be able to remove a small twig, trapped between... See more

Mobeen was very helpful on live chat problem sorted thankyou

Don’t buy animals from this company! We had a rabbit we purchased and found he was extremely poorly suffering to breath we went back to pets and home to ask for help as they clearly knew he was ill as... See more

Evri trashed my dog food delivery prior to delivery! I needed to contact Pets at Home to sort. Mobeen sorted it on Live Chat in a few minutes with a replacement order 24hr next day delivery, thankful... See more

I had a delivery issue with my order into store. Kathryn M was able to sort it out really quickly, and arranged for next-day home delivery at no extra cost. Fantastic service, thanks so much.

I recently rescued a French Bulldog with very little history. I decided to visit Bradley Stoke store as find the staff there always helpful. I was assisted by Jordan who was extremely helpful, k... See more

Mobeen directed me online with my order and helped me to get my problems resolved! So polite and such great help! Thankyou for making my day

Communication is very poor received a damaged items they acknowledged but no reply

One of the worst customer services I have experienced from the Customer Escalation team. Had the cheek to suggest that I was lying about an item I had purchased which had become unusable in a matter o... See more

Courier lost my parcel, Mobeen on live chat identified and sorted the problem super efficiently. Thank you!

Yes to the physical stores, not the absolute best value option for most products but they are handy, staff know the products and can help, the range is good and the app offers good discounts. Would no... See more

The order was incomplete, however i went onto Pets at Home Chat and spoke to Mobeen and he sorted my issue out within 3 minutes. The outstanding order to be delivered within 24 hours . Thank you.

I had placed an order in January that has never arrived, and after 2 months of hoping it would get here or I’d get a refund, Mobeen has sorted out the situation for me and has been incredibly helpful.... See more

Mobeen M was really helpful and solved my problem in minutes.

I had arranged for a rabbit hutch to be delivered the following day, as my current one is unfortunately unsafe and I needed the new one as soon as possible. I left work three hours early to ensure I w... See more

I made an order online and for the 2nd time there is an item missing, there is no way to speak to anyone on the phone and I have tried to use the chat but for the first time someone said they will be... See more

Mobeen was extremely helpful and sorted my missing parcel out quickly and effectively!

The staff in the Peterborough Branch in the town centre were so lovely my dog( a Welsh collie) got a bit anxious but they were so kind and understanding would definitely go in there again

I’m once again impressed by the creative interpretation of “next day delivery.” Apparently here it means whenever it eventually turns up. This isn’t even the first time this has happened. The... See more

Helped me very fast. I was unsure of how to return items ordered online and I was assisted smoothly.

Mobeen is brilliant. Very clear and efficient. Issue resolved in no time.