Top class customer service!
Top class customer service!
We recently bought two dog beds from the company.
I contacted them following the order placed to confirm delivery. They responded the same day and the items were delivered as promised on the date suggested.
The quality of the dog beds was fantastic bur unfortunately, they were too small for our dogs.
Again I contacted Customer Services and they responded the same day to guide me through the return process.
Tom who dealt with my queries was fantastic and certainly be purchasing from them again based on the experience I’ve had.
Keep up the fantastic customer care!
Reply from beaumonde.co.uk
Thank you so much for taking the time to leave such a wonderful review.
We’re absolutely delighted to hear that you were pleased with both the quality of the dog beds and the service you received. Although it’s a shame the beds weren’t quite the right size for your dogs, we’re glad our team was able to assist you quickly and make the return process straightforward.
I’ll be sure to pass your kind comments on to Tom, he’ll be thrilled to know his support made such a positive impression.
We truly appreciate your feedback and your future custom, and we look forward to helping you again soon.
Warm regards,
Beaumonde Team