United Kingdom
Review of Silentnight
Ours is a premier inn mattress but made by Silentnight, great mattress!
Reply from Silentnight
We're happy to hear that you find our premier inn mattress to be a great product. Thank you for your positive feedback Peter, all the best Ben at Silentnight Brands
Review of Premier Inn At Home
First night, great mattress. Obviously made by Silentnight so they also get a boost.
Reply from Premier Inn At Home
We're happy to hear that you had a great first night and that you are enjoying the mattress Peter. Thank you for sharing your positive experience with us. Kind regards Joel.
Review of AIT Home Delivery UK Ltd
Although the delivery was delayed my review is about the Drivers who put long hours into cover for issues such as traffic and other missing drivers. They are to be applauded, they work long hours and provide a great service. Well done
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Review of BullionByPost
Review of Project EV
It was a long job but John Bone stuck at it with me and we sorted it out. I don’t think the App is the most user friendly but Project EV support are very good, probably need to be? One of the few companies that still allow email communications which is a real benefit.
Reply from Project EV
Hi Peter,
Thank you so much for your review! We are so pleased to hear that you're satisfied with our services. If there is anything else we can help with, please don't hesitate to contact us, we're always more than happy to help!😊
Many Thanks,
The Project EV Team
Review of Philips
I have clicked many buttons on the UK philipd website to try to contyact support but to no avail, it just goes around and around. Why have these companies done this now, have they sacked all the support staff?
I have been a loyal buyer of Philips in the past but no more.
Review of Philips
I have clicked many buttons on the UK philipd website to try to contyact support but to no avail, it just goes around and around. Why have these companies done this now, have they sacked all the support staff?
I have been a loyal buyer of Philips in the past but no more.
Review of Haven
Haven website - probably the worst experiences i’ve had trying to book a break. Even out of season everything is an extra, even parking! I won’t be staying with Haven again. Sadly i didn’t read the Trustpilot reviews, another lesson learned there then. 16231931
Review of Octopus Energy
Octopus support has always been very good but not lately. I contacted them about faults with my smart meter monitor and was told put it nearer the meter, and it still didn't work but now I get a bill for £1500/month, its normally about £50/month. The meter is clearly faulty but Octopus didn't take my alerts seriously. We are pensioners and clearly Octopus don't care any more about customers. a Month later and the monitor still doesn't work. Update. I have emailed support but no answer. Ac A-B283A668
Reply from Octopus Energy
Hi there,
Thank you for leaving this review.
We really appreciate all feedback, even negative feedback.
We are always looking to improve our service and use reviews like these to identify where we might have gone wrong.
Unfortunately, with the information you provided, we’re unable to find the relevant account on our system.
Please get in touch with us by emailing hello@octopus.energy or calling 0808 164 1088 (lines open Monday through Thursday, 9 a.m. to 5 p.m., and Friday, 9 a.m. to 4 p.m.).
We’ll be more than happy to help you with your query.
Octopus Energy
Review of Nevisport
Nevisport outlet at Bents Garden centre in Warrington is a great shop. Karen and the other girls are probably the best assistants you will ever find anywhere. A real asset to the company. She deserves a pay rise.😀👏
Reply from Nevisport
Hi Peter
We're happy to hear that you had such a positive experience in our shop. We appreciate your kind words regarding the team's service. We will certainly pass along your compliments. Thanks for your feedback.
Regards
Nevisport
Review of Trustpilot
Review of BullionByPost
I emailed and got a reply telling me to use the phone number. Don't bother with the phone number, I waited from position number 10 only for them to hang up when I finally got to the top. I have replied to the support email and await a call back, watch this space. Eventually spoken to a human
Reply from BullionByPost
Dear Mr. Davis,
Thank you for your review. We are currently experiencing a very high volume of calls and emails, which is leading to a longer wait time than usual. However, please be rest assured that we would not hang up on anyone waiting in the queue.
We have requested further details so we can reach out to you directly. We look forward to hearing from you.
Kind regards,
BullionByPost Customer Service Team.
Review of HP
Don't buy a HP Smart Tank printer. I have one, HP even changed it but it stills gives problems. I now leave it on all the time but it still goes offline and I've tried evrything to get it back online but sometimes it just stits there dead. I hate this printer.
Review of HP
Don't buy a HP Smart Tank printer. I have one, HP even changed it but it stills gives problems. I now leave it on all the time but it still goes offline and I've tried evrything to get it back online but sometimes it just stits there dead. I hate this printer.
Review of MSP - Motorcycle Spare Parts
I ordered parts and the website stated 7 to 10 days, 12 days later and I’m still waiting with no update from MSP. UK phone number doesn’t work just a recorded message which takes forever. IMHO poor customer service. See reply, it will still take 16 days
Reply from MSP - Motorcycle Spare Parts
Hello Mr. Davies,
For Ducati parts, we usually receive these within 7-10 days after we order it for you.
This is when the parts are in stock at our supplier.
It is possible that a part is on backorder and takes longer to arrive to our warehouse.
We do not give you updates; you can check this.
You can follow the status of your order through the confirmation email.
Here you can see the expected delivery date of your parts to our warehouse.
We are known for our exceptionally good costumer service.
We can be reached through phone from Monday till Friday from 09:00-17:00 (CET).
And you can email us, we will always reply within 1 business day.
The phone number does work as it should, and it begins with a recorded message, just wait for the message to end and we will pick up.
This maybe takes a minute.
I see that we have shipped your package yesterday.
This was indicated as the expected delivery date of your parts to our warehouse, and you could have known this if you just have checked the status or if you had not put down your phone when you have called us.
Team MSP
Review of Dymo
I have recently bought a new PC and it came with Windows 11, when I moved my Dymo software over it updated to Dymo Connect which is very poor and hard to use, its lost all the features from my old software.
They have also added RFID tags to the new printers so you have to use their labels!
I'm looking for a new printer but it won't be DYMO
Review of Eufy
Initially I was impressed with Eufy and bought a number of cameras and a hub, but I discovered that every time I used another appliance, like most people I have a phone and an iPad I had to log in again and again. It became a real pain, the suggestion is to set up additional account for other appliances but, DONT DO IT. When I did I lost all my cameras and had to load them all in again. These days the operation of this software is very poor. They seem to make good kit but have been let down by the software.
Review of Eufy
Initially I was impressed with Eufy and bought a number of cameras and a hub, but I discovered that every time I used another appliance, like most people I have a phone and an iPad I had to log in again and again. It became a real pain, the suggestion is to set up additional account for other appliances but, DONT DO IT. When I did I lost all my cameras and had to load them all in again. These days the operation of this software is very poor. They seem to make good kit but have been let down by the software. I also notice that EUFY has a number of companies on Trustpilot, I think this may be done deflect some poor reviews?
Reply from Eufy
Thank you for reaching out and sharing your experience with us. I’m truly sorry to hear about the frustrations you’ve encountered with logging in repeatedly on different devices, and I apologize for the inconvenience this has caused.
To help protect user accounts, we currently allow one Eufy account to stay logged in on up to three devices at a time. If you are only using two separate accounts but have multiple devices in use, it’s possible you’re getting logged out more often than expected. We would be more than happy to investigate why that might be happening.
If your family members or friends would also like access to your cameras or other devices, we recommend using the “Device Sharing” feature so they can view everything under their own separate account. You can find detailed instructions here:
https://service.eufy.com/article-description?ref=Home_Page&urlName=How-to-Share-Account-Access
Please feel free to reach out if you have any further questions or need assistance setting this up. We appreciate your patience and want to ensure you have a smooth experience with both our hardware and our software.
Review of Specsavers
I went to Specsavers again even though I had experienced problems with my Varifocals. The Optician told me the lenses were sized wrong and i should have brought them back but i was over the three months so tough. I decided to go for two pair of glasses, readers and distance as I had lost faith in the varifocals. Another £300. Anyway I went in a week later to pick them up but they had managed to put the wrong lense in the wrong frames. Now a week later they still haven’t sorted it and I’m still waiting. I’ll Never use Specsavers again. I went back to Specsavers after their Trustpilot response as I don't use the links, to sort this out and got two pair of glasses rather than varifocals. I had to pay full price as I had perservered with the old varifocals too long apparently.
Reply from Specsavers
Hi Peter! Please could you send us a message over on Facebook, Twitter (X) or Instagram? We'd love to try and help here.
Review of Octopus Energy
Why 5 Stars - its about emails, is this a strange title? No, I’m sick of companies sending you around and around their websites with FAQs and never giving you a simple way to email the company with a non urgent query. Octopus give you a email link to contact support and they answer the phone with a human being.😀
