Total failure of quality and service – £75 for a "substandard" gift
I am beyond disappointed with my recent experience with Jellycat. As a loyal customer of several years who frequently spends significant amounts with this company, I expected far better for a £75 personalised fox blanket (Order #403063928) intended for my newborn grandson, Arthur.
The quality of this item is, quite frankly, dreadful. The plush is uneven, running in several different directions, and the embroidery is appalling—the name is partially obscured by loose, messy threads. This was supposed to be a special keepsake, but I felt embarrassed when my son opened it the day after the birth.
To make matters worse, the customer service has been non-existent. I emailed 8 clear photos of the defects on Tuesday and received no response. When I finally called today, I was met with zero flexibility. Despite the obvious manufacturing errors on their part, I was told I cannot have a replacement or refund until the item is sent back.
Jellycat has my money and my grandson has no gift. It is insulting that a "premium" brand expects the customer to jump through hoops and wait weeks for a resolution when they are the ones who sent out faulty goods.
Shocking quality and even worse service. You have lost a long-term customer.
