Paul Ryan

9th October order placed for £16:99, confirmed purchase email recieved. Within 30 minutes a second email recieved stating order cancelled and money refunded within 10 days. Now 23rd October 25 and still no refund. Went back onto the site and it appears everyone else was in the same boat. Clearly collecting names, addresses, emails and telephone numbers and possible card details. Speaking to my bank later

Answered my question re non payment of direct debit efficiently. Only criticism not Adna's fault but please don't play taped bagpipe music at 10:15 🤣

Rebecca and her current supervisor in Customer aftercare resolved my VERY LONGSTANDING issue in about 5 minutes. I'm glad to see that Rebecca and her manager saw commonsense prevail. Promote these two individuals and show the others who Ive dealt with how excellent customer care can be acheived. Thank you

Started to sign up for free package via O2 priority. Reluctantly put in card details despite invoice saying £0.00 payment. Decided I would not continue so logged out of page only to relieve an email stating my order would be on its way and that I will pay £8.99 month in November.

I have emailed Vicki to cancel. No reply. I have emailed hello@simply cook.com as yet no reply.

ADVICE - AVOID THIS COMPANY

It will be interesting to see if a response is forth coming