Unable to get anyone to acknowledge my account has been cancelled
Started to sign up for free package via O2 priority. Reluctantly put in card details despite invoice saying £0.00 payment. Decided I would not continue so logged out of page only to relieve an email stating my order would be on its way and that I will pay £8.99 month in November.
I have emailed Vicki to cancel. No reply. I have emailed hello@simply cook.com as yet no reply.
ADVICE - AVOID THIS COMPANY
It will be interesting to see if a response is forth coming
Reply from SimplyCook
Hi Paul,
It's clear from our side that you emailed us requesting cancellation for the first time 2 hours ago, and have since sent 6 emails in total asking to cancel + a left a 1 star TrustPilot review.
Our customer service is superb, you'll have no problem in getting your issue resolved within a matter of hours.
We are not always able to reply within minutes of the query and the service you are receiving in dealing with your query is first class and extremely speedy, and you will receive exactly the resolution you want within minutes of me replying to your review, personally.
I am honestly not sure how we could have provided you with better service and response to your requests.
Best,
Oli
Founder