I buy Benji's food and some treats from Fetch Your Pet Needs for a good few years, maybe 5 years?! Benji is a 6 years old and 32 kg Sheepadoodle. I feed him Nourish Rite Grain Free Large Breed Adult Dog Food - Salmon with a handful of DARF Turkey Cold Pressed Dog Food. A 12 kg bag lasts me approximately a month, as we don't weigh his portions. The food, the treats are expensive, but very good quality. Benji is never sick, no problems with his stools and not a lot of them, maybe twice per day and sometimes only once. In so many years, he only had softer stools twice, and we thought it was from what we fed him extra, from our food. I also found the staff extremely helpful when I rang looking to have a order delivered faster, as I was going on holidays. In so many years, we only had a "hiccup" once, when the order got extremely delayed and i had to improvise. They sent me an email, but it went to spam. I was very upset that time, as I hate to change Benji's food on short notice. So, I will suggest that the customers are contacted by phone if is there an issue with their order. Otherwise, I couldn't recommend this shop and the staff highly enough.