Fetch Your Pet Needs Reviews 318

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, including food, supplements, and accessories, often highlighting their natural and healthy options. Many appreciate the efficient and speedy delivery service, noting that orders arrive well-wrapped and on time, with some specifically mentioning the excellent condition of frozen items. The customer service is frequently described as helpful, courteous, and professional, with staff providing valuable advice and assistance. However, some customers encountered minor issues, such as a change in product size making defrosting awkward or a pet not liking a specific food item. A few people also mentioned dissatisfaction with the in-store experience, feeling unwelcome or unable to browse comfortably. Additionally, one customer noted a concern regarding the mandatory purchase of a thermobox for frozen food, and another experienced a delivery delay due to an out-of-stock item affecting their subscription.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the excellent selection of... See more

Delivery service

Clients share positive opinions on delivery service. Many customers frequently praise the speedy and fast... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of... See more

Service

People report positive experiences with service, consistently praising its efficiency, professionalism, and... See more

Order

Customers had positive experiences with order. Many reviewers praise the ease of ordering online, with some... See more

Based on these reviews

Rated 5 out of 5 stars

Always enjoy my visits to "Fetch Your Pets" as the staff are helpful and the products are great. I use a few products for the dogs like salmon oil, probiotics, cod treats and recently purchased some... See more

Rated 5 out of 5 stars

I've been using Fetch Your Pet Needs for a while now and absolutely love it. The subscription service is super convenient, the products are top quality, and everything is such great value. It's also a... See more

Rated 5 out of 5 stars

Very efficient company, my orders have always arrived timely and well wrapped. Special mention for "Tummies" which is excellent for our two rescue german pointers who have dodgy digestive systems - on... See more

Rated 5 out of 5 stars

Have been ordering from Fetch Your Pet Needs for a few years now and can't fault the service at all. Speedy delivery, excellent customer communication, and an incredible range of products, especially... See more

Rated 3 out of 5 stars

courteous and speedy service, packaging is very good, food always arrives frozen solid. I find navigating the frozen dog food section a bit confusing, a comparison option would be useful. I acknowledg... See more

Company replied

Rated 3 out of 5 stars

I visited your store with my puppy, on previous occasions I have only been collecting an order this day I had time to walk around one of your staff kindly helped me fit a harness and was very helpful... See more

Company replied

Rated 5 out of 5 stars

I was delighted to discover that Fetch Your Pet Needs stock YDOLO dog food, our dog loves it, but there are no places that sell it near to where we live in Northern Ireland. Not only do Fetch Your Pet... See more

Rated 5 out of 5 stars

I love this store. The products have outstanding quality, I got my mini dachshund on raw diet, following a pet nutritionist diet, and she loves their products too. The delivery is super fast and the r... See more

Rated 5 out of 5 stars

First time leaving a review. Haven’t tried the food yet, ordered a sample pouch to try out since my girls is extremely fussy and she’s already going mad over the smell of the package (which arrived i... See more

Rated 5 out of 5 stars

A great store with healthy dog ​​food. You can find many unique products here that are hard to find in chain stores. Holistic foods, dietary supplements, and healthy, natural chews. If you want to tak... See more

Rated 5 out of 5 stars

Excellent advice on nutrition, supplements and training. Great selection of food and products. Since I switched to raw food diet my dogs are thriving. The subscription option for food orders is brilli... See more

Rated 5 out of 5 stars

Speaking with Nikita about changing our dogs feeding and supplement plan made us much more confident that we were doing the right thing. She has a wealth of knowledge about canine nutrition and genera... See more

Rated 5 out of 5 stars

We are extremely lucky to have this Pet Store so close to us - it is without a doubt the best I have ever come across in Ireland. On our most recent visit, I was lucky enough to speak with Nikita, w... See more

Rated 5 out of 5 stars

Always a great experience at Fetch. I spoke with Nikita recently and her knowledge of supplements and her ability to advise, is incredible. I know Nikita many years and she has always been availabl... See more

Rated 5 out of 5 stars

I recently purchased a jumper for our whippet. I wasnt sure what size to get but Kate was able to help me out with the sizing so I could order online. The jumper arrived and looks lovely on Ollie!... See more

Rated 5 out of 5 stars

I always call and email the shop with my doubts and questions they always answer and reply asap. I loved their products (specially the cat and dog food) that I have a subscription for both my cat and... See more

Rated 5 out of 5 stars

Fetch has a fantastic range of quality products and the service is always fast and reliable. There is a great choice of natural dog treats and foods made in the EU and without additives which is impor... See more

Rated 5 out of 5 stars

This shop is excellent it hold all up to date products has a great range of biscuits. Grain free lots of different brands of tins and pouches pet food great range of products Though my pup has trie... See more

Rated 5 out of 5 stars

Prompt delivery, very responsive customer service (even over the holidays), no nonsense. I really like the selection of products, currently trying some new ones. The subscription for our puppy food is... See more

Rated 5 out of 5 stars

I can shop with confidence at Fetch Your Pet Needs. The selection of raw dog food is excellent and a great choice. I also love the range of supplements for pets at a reasonable price. It's a great ser... See more

Rated 4 out of 5 stars

My two absolutely LOVE the chubs from FYPN! So much so that Monty (greyhound) starts reminding me it's nearly time for their tea and hour beforehand... you know, in case I forget to feed them 🤣🤣 Th... See more

Company replied

Rated 4 out of 5 stars

Never have to wait too long for a delivery, my dogs love the beef branches. I am disappointed that Stanley's food is advertised as being available here but can't find it on the website.

Rated 4 out of 5 stars

Best options for high quality food. Fast delivery and good customer service. Only hassle is their subscription service. Adding items can sometimes be confusing. Once lost out of a necessary delive... See more

Rated 5 out of 5 stars

Such a great store! The treats are well priced and the long lasting chews really do last a good half an hour with our medium/large dogs. The loyalty prgramme is also very generous with points that you... See more

Rated 5 out of 5 stars

Any time I have looked for anything that I need for my dogs' or cat's nutrition; it's been Fetch! I've shopping with them for years now and I've never been let down by them, and they will always have... See more

Rated 5 out of 5 stars

Nikita gave us all the advice and support needed to start our mini dachshund, who’s super fussy, on a raw diet to help her allergies. Pepper is thriving on her new diet and we’re so happy with the pro... See more

Rated 5 out of 5 stars

The products, delivery and service are outstanding. Nikita was the first professional to walk through all the nutrition scope related to my pet. She was super detailed and careful, as a result I... See more

Rated 5 out of 5 stars

We've been ordering from this company for over a year now and have always found them to be a reliable and efficient company who always deliver on time. Any queries are dealt with in a friendly but org... See more

Rated 5 out of 5 stars

Fetch Your Pet Needs carries the best nutrition products for my two terriers and the service is always excellent and efficient. Honey and Zelda give two perfect "Glen Sit's" with four Paws Up!.

Rated 5 out of 5 stars

I would definitely recommend Fetch. My dog loves the cold compressed Darf food. Easy to order from, fast delivery. I am very happy with all the items I have ordered from treats to chewies and food. A... See more

Rated 5 out of 5 stars

Fantastic service, our little lady is your typical neurotic frenchie, so the yucalms do wonders for her, we moved here from England and were so pleased to find these on the website. Shipping is super... See more

Rated 5 out of 5 stars

I have nothing but good things to report about Fetch Your Pets Needs. Whether its calling into the store with my dog or when ordering online, everything is easy! So grateful i found your store. Can't... See more

Rated 5 out of 5 stars

A very good company to buy from. They carry an impressive range covering every aspect of pet care, some that would be hard to find elsewhere. The website is easy to use and their delivery service is p... See more

Rated 5 out of 5 stars

Fantastic service! I couldn't get over how quickly my parcel was delivered and the staff were so great. A product I ordered wasnt in stock, so they personally called me to offer suitable alternatives.... See more

Rated 5 out of 5 stars

I have bought from this company multiple times. I will continue to order for them for the wide choice, quality, ease of ordering and speed of delivery. Well done Fetch Your Pets Needs, and I’m sure my... See more

Rated 5 out of 5 stars

We order Darf Cold pressed food for our 3 dogs and the food the service is great! We also order blankets, treats etc and anytime there has been out of stock or any issue it’s sorted out really qui... See more

Rated 5 out of 5 stars

I do online orders and the products always arrive promptly and in excellent condition. I recently had an issue with damaged goods due to courier error and Fetch Your Pet sent out a new one immediatel... See more

Rated 5 out of 5 stars

Stuff is great, shipping is fast, just the fact that you have to purchase a thermobox when ordering frozen food rubs me the wrong way, eg Butternut Box is frozen and does not require it. Anyway, hap... See more

Rated 5 out of 5 stars

I first discovered Fetch Your Pet Needs when my Shih Tzu, Bitey, was struggling with chronic pancreatitis. For years, she had no energy, was constantly sick, and had tried multiple foods without... See more

Rated 5 out of 5 stars

I love ordering from Fetch Your Pet Needs, and Irish business over chain pet shops. The offer a huge variety of products at great prices and super fast shipping. I always order my puppies food, toys a... See more

Company replied

Rated 5 out of 5 stars

This website offers a great selection of high-quality natural products for pets. The order process is fast and the shipping is reliable. It’s a lovely gesture from the owners to add a gift to the firs... See more

Rated 5 out of 5 stars

The best for bones and other dog raw food! I have bought from this shop multiple times now. Great variety of choice, rapid delivery. Easily the best place to get various high quality bones for your... See more

Rated 5 out of 5 stars

Have only been using this company for a few months but so far excellent service, professionalism and delivery. Have chosen their DARF food which my dogs are loving.

Rated 5 out of 5 stars

Bought long-lasting chews (among other products) after seeing an ad on instagram and they lasted 30 minutes which is unheard of for my dog!

Rated 5 out of 5 stars

100% customer service every time! Thank you to the very experienced staff in Fetch. I have been a customer past 2 years. The professional advice and excellent delivery service is the best. Would be lo... See more

Rated 5 out of 5 stars

A short visit to Ireland required us to search for fresh raw food for our pooch. What can I say ? Quality is great , delivery spot on and on time. We will be moving here permanently in a couple of mon... See more

Rated 5 out of 5 stars

Efficient service and a great range. We’d had trouble finding a food that suited our dog’s sensitive tummy and we found it here. Subscription option is good too.

Rated 5 out of 5 stars

The choice and speed of delivery - it's so so good. It's always the first choice - in fact these days it's the only choice for me. Love supporting this company - they always exceed my expectations.

Rated 5 out of 5 stars

Great customer service, speedy delivery and I love how everything is healthy so I don’t have to stress about what I’m giving my dog or cat


Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

A small, family-run business since 2016, Fetch Your Pet Needs specializes in high-quality pet products with a strong focus on pet nutrition. Our mission is to provide the best for your pets, driven by passion, quality, friendliness, loyalty, and sustainability. Nikita, Fetch's owner and pet nutritionist, has been involved in the pet industry for over 10 years. She focuses on educating herself and others to provide high-quality options for pet owners. Working alongside Irish raw pet food suppliers and industry experts, she continually grows her knowledge and understanding. Fetch is now one of the largest pet shops in Ireland, offering a wide variety of raw pet food options and advice. In 2021, we expanded by opening a new retail and warehousing unit in Mountmellick, rejuvenating a long-vacant commercial space and creating local employment. Our dedicated team, which feels like an extended family, works hard to serve our customers and their pets with the highest standards.


Contact info

4.8

Excellent

TrustScore 5 out of 5

318 reviews

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Replied to 50% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I recently purchase a jumper for our…

I recently purchased a jumper for our whippet. I wasnt sure what size to get but Kate was able to help me out with the sizing so I could order online. The jumper arrived and looks lovely on Ollie! Kate was very helpful and this was much appreciated :)

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Speedy delivery

Have been ordering from Fetch Your Pet Needs for a few years now and can't fault the service at all. Speedy delivery, excellent customer communication, and an incredible range of products, especially if you have your dog on a RAW diet. Keep up the good work!

24 January 2026
Rated 5 out of 5 stars

Selecting the right product

I was unsure what product would work for my fur baby so I gave FETCH a call. I spoke to a lovely lady who was very helpful and guided me through what to order.
My purchase arrived very swiftly and included a surprise treat for my dog, which was such a lovely touch.
I will definitely use FETCH again.

8 March 2026
Unprompted review
Rated 5 out of 5 stars

Irelands best pet store

Shipping was so quick, the products are great and the customer service is next to none. All around 5/5 for the excellent team at Fetch. Go raibh míle

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Fetch is the Best

Fetch has THE best selection of dog supplements in Ireland, and their customer service is AMAZING! Shipping is very fast. I placed my order on a Saturday, it was shipped on Monday, and it was delivered on Tuesday. I can't recommend them enough!

22 February 2026
Rated 5 out of 5 stars

Great choice and service

I can shop with confidence at Fetch Your Pet Needs. The selection of raw dog food is excellent and a great choice. I also love the range of supplements for pets at a reasonable price. It's a great service and I highly recommend it.

22 February 2026
Rated 5 out of 5 stars

I love this store

I love this store. The products have outstanding quality, I got my mini dachshund on raw diet, following a pet nutritionist diet, and she loves their products too. The delivery is super fast and the raw meat arrives perfectly frozen. I could not be happier.

22 February 2026
Rated 5 out of 5 stars

Great service

Fast delivery, great choice of good quality products. I like that they give a phone call if they are out of a product ordered. Great customer service and always very nice on the phone.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service!!

I do online orders and the products always arrive promptly and in excellent condition. I recently had an issue with damaged goods due to courier error and Fetch Your Pet sent out a new one immediately with no charge. Fantastic service and so very helpful.

4 February 2026
Unprompted review

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