I purchased three brushes. When ordering, the delivery time advised was "Our packages are shipped with premium delivery using tracking within 5 to 7 business days.". After waiting a week and not having even had a notification the brushes had been dispatched, I sent an email. I received a fairly quick response stating "I just forwarded your request to the logistics department. They will check and give us a proper answer shortly. We will come back to you as soon as we get their answer.". I heard nothing further. I waited a few more days and then decided to ask for cancellation of my order and a refund. I received no response. I finally received the order over three weeks after placing it and the brushes are not what I was hoping for. They are damaged (bent/crushed bristles) and in my opinion poor quality for the price. I will contact pop brush again to ask for a return and refund but I don't hold out much hope! Avoid!