Bought a new Presonus mixing desk and it was delivered in good time. It developed a fault on one of the channels within 3 months. I got in contact with WhyBuyNew who were very helpful and it was collected and they then sent to Presonus to be repaired at the beginning of February. It took Presonus months to actually carry out this repair and I constantly had to chase WhyBuyNew for updates. I finally received the desk back in May! It was covered in deep scratches on the back where they had obviously taken the back casing off and the master fader was considerably bent. I got in contact with WhyBuyNew and they advised it wasn't good enough and got in contact with Presonus repair centre who advised that it was already scratched when they received it back for repair which was a complete lie yet WhyBuyNew just took their word even though I am extremely particular about my equipment and know full well it was not scratched at all when it left me.
WhyBuyNew also advised that a bent fader isn't that much of a problem!? I'm sorry but when you spend £500 on a new mixing desk you do not expect it to break down within 3 months, take another 3 months for it to be repaired then get returned in a shoddy condition with a bent fader. If you want any professional equipment then buy from a reputable firm and not WhyBuyNew because if you have any issues with an item its a complete nightmare and absolutely no respect for the things you have purchased.