As per my usual review of the beard oil, this is the best beard oil I have ever used and I was so pleased that it has now come back into stock, as I have been having to make do with something else, wh... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Appreciate the customer support and quality of products. They are a great scent and it's nice to have the range of personal care products.
Great customer service. Purchased Black Oud but found it not to my liking as I prefer srronger Oud. So, they agreed to send me Gold Oud free of charge which I found to be more stronger and more to my... See more
Well. what can I say iv got alot of their products and the scent of BLACK OUD and GOLD OUD are truly amazing.. from beard wash, beard oils, balms, cologne, face moisturiser, face stub and pomade the... See more
Company details
About ZOUSZ
Written by the company
ZOUSZ was created out of a desire to create highly luxurious and deeply masculine grooming products that stand out because of the way they’re made, the way they’re presented and the way they make you feel.
Our vision is to lead the world in men’s luxury grooming products that awaken the senses and reflect true quality in every detail.
Our vision is to lead the world in men’s luxury grooming products that awaken the senses and reflect true quality in every detail.
Contact info
ZOUSZ LTD, WC2H 9JQ, London, United Kingdom
- +447822012246
- support@zousz.com
- zousz.com
4.4
Excellent
605 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 62% of negative reviews
Typically takes over 1 month to reply
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People also looked at
You won’t find better 10/10
I love the smell of the black oud range I have the aftershave, beard balm and oil I also have the shampoo. I have turned heads and been asked multiple times what I’m using you can’t beat it, packaging is also 10/10 I’m looking forward to testing the gold aftershave, customer service is also amazing. Looking for a gift for you bearded man this is where to go
2 November 2024
Reply from ZOUSZ
Thank you so much for your amazing feedback! We’re thrilled to hear you’re enjoying the Black Oud range, and it’s fantastic that you’ve been turning heads with it! 😊 We take great pride in both the quality of our products and the packaging, so it’s great to know you appreciate them.
I've used zous for 3 years now and…
I've used zous for 3 years now and would honestly say it's the best on the market.
Good prices and my beard hydrated without any irration
30 October 2024
Reply from ZOUSZ
Thank you so much for your amazing feedback! We're thrilled to hear that you've been enjoying ZOUSZ for the past three years and that it's been working well for your beard. Hydration and comfort are key, so we're glad to know we're hitting the mark for you. We truly appreciate your loyalty and look forward to continuing to provide you with top-quality products. If you ever need anything or have suggestions, don’t hesitate to reach out!
Reply from ZOUSZ
Thank you so much for your feedback! We're thrilled to hear that you love the product and its scent. If you have any other thoughts or suggestions, we’d love to hear them!
Reply from ZOUSZ
Thank you for your wonderful feedback! We're so glad to hear you love the product and its scent, and that it arrived on time. If you have any more thoughts to share or need assistance, feel free to reach out!
Reply from ZOUSZ
I can confirm that we’ve already received your previous confirmation that the order was delivered and that the matter was resolved. I understand this might be frustrating, and we want to make sure everything is sorted for you.
WRONG SHIPMENT
a problem with a wrong delivery at the beginning, but to appreciate the helpfulness of their customer service representative (Alex) and how he resolved the situation to remedy and correct the wrong delivery that had not sent me the right products.
very helpful and correct in solving the problem.
31 October 2024
Unprompted review
Reply from ZOUSZ
Thank you for your feedback! I apologize for the initial issue with the wrong delivery. We appreciate your understanding and are committed to providing excellent service. If you have any further concerns, please feel free to reach out!
Quality purchase but very poor service…
Quality purchase but very poor service and correspondence when the items were coming.
21 October 2024
Reply from ZOUSZ
Thank you for sharing your thoughts with us. I appreciate your feedback regarding the service and communication surrounding your order.
I understand how important timely updates are, especially when you’re eagerly waiting for your items. Most of the products you ordered are currently on pre-order, which is why we need to wait for them to restock before we can ship them out.
We’re committed to improving our communication and ensuring you have a better experience in the future. If you have any further questions or need assistance, please feel free to reach out. We’re here to help!
Reply from ZOUSZ
Thank you so much for your positive feedback! We're glad to hear that you’re enjoying the product. If you have any questions or need assistance, feel free to reach out!
All the process,From my order to…
All the process,From my order to delivery and points you earn after purchase
9 October 2024
Reply from ZOUSZ
Thank you for sharing your feedback! We’re thrilled to hear that you had a positive experience from ordering to delivery, as well as earning points after your purchase. Your satisfaction means a lot to us, and we’re here to ensure you continue to enjoy our products and services.
If you have any further thoughts or suggestions, please feel free to reach out. We appreciate your support!
Black Out beard balm scent muted
I’d been gifted some Zousz Black Oud beard balm last year and I was impressed. As I liked it I went online looking to replenish. They’d changed the packaging from a small glass jar to small plastic tub. No issue with this as this is how it was shown online while ordering, so this has no impact on my rating…but I did like the glass.
The beard balm holds as expected. It’s easily malleable and works into your hands and beard as expected without any issues.
My issue is the scent, it’s not as per the previous Black Oud beard balm I had. I bought this in a 3 pack so will be using this for a while with a more muted scent than expected, compared to previous product. For this reason I can only give it 3/5.
30 September 2024
Reply from ZOUSZ
Thank you for your feedback, and we sincerely apologize for the disappointment regarding the scent of the beard balm. We’ve tried to reach out to you to resolve this issue but unfortunately didn’t receive a response. Your satisfaction is important to us, and we’d love the opportunity to make it right. If you could reach out to us, we’ll do our best to address your concerns. Thank you for your understanding, and we appreciate your support!
Excellent smell and great product
Excellent smell and great product, can be a challenge opening the bottle with the cork style top. Would definitely but it again.
2 October 2024
Reply from ZOUSZ
Thank you so much for your feedback! We're thrilled to hear you love the scent and the product overall. We appreciate your note about the cork-style top and will take it into consideration for future improvements. We look forward to having you as a customer again
Had a great experience of the black oud…
Had a great experience of the black oud beard oil on last two occasions,loved the product,unique fragrance . Re ordered!
Received great customer service and replacement product sent out. Satisfied 👍
18 September 2024
Unprompted review
Reply from ZOUSZ
Thank you so much for your wonderful feedback! We're thrilled to hear that you loved the Black Oud beard oil and that you had a positive experience with our customer service. Your satisfaction means a lot to us, and we’re grateful for your support and your repeat order. If you need anything else, feel free to reach out!
Great smell and lasts too.
22 September 2024
Reply from ZOUSZ
Thank you so much for your feedback! We're thrilled to hear that you love the scent and its lasting power. If you have any other thoughts or suggestions, feel free to share!
This fragrance is so unique
This fragrance spray is my go-to for everyday use. It's versatile enough for work, dates, or casual gatherings. The scent is distinctive without being overwhelming, making it perfect for those who prefer subtle yet noticeable fragrances.
16 September 2024
Reply from ZOUSZ
Thank you so much for your wonderful feedback! We’re thrilled to hear that our fragrance spray has become your go-to choice. It’s great to know you find it versatile and perfectly balanced for various occasions. We appreciate your support and hope you continue to enjoy it!
Excellent products delivered in a very…
Excellent products delivered in a very reasonable time frame……..
LOVIN IT! Keep up the good work guys may Allah SWT bless your good work
22 September 2024
Reply from ZOUSZ
Hi Saeed,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re loving our products and that they arrived on time. Your support means a lot to us!
We’ll continue working hard to maintain our standards. May Allah SWT bless you as well!
If you need anything else, feel free to reach out.
Best regards,
Brilliant smell love it
18 September 2024
Reply from ZOUSZ
We’re so glad to hear you love the smell! Your feedback truly inspires us. If there’s anything specific you enjoy about it, we’d love to know!
Beard oil and balm, elixir perfume
Amazing product. Smells great. Elixir works perfectly.
17 September 2024
Reply from ZOUSZ
Thank you for the fantastic feedback! We're thrilled you love the product and its scent. It's wonderful to hear that the elixir is working perfectly for you!
Reply from ZOUSZ
Thank you for your feedback! We’re glad to hear you’re happy with the product and feel it offers great value. We appreciate your support!
Not as good as shiny advertisements
Bought beard oil with the hope fragrance will be stronger and lasting longer however after some time the „after scent” when strength fading away is not as nice and luxurious. Bought 50ml bottle in the retailer with good discount. Massive minus - bottle having just cap and separately added drops pipette. What a faff!! When you finish applying you’ll staying with greasy pipette with no place to put safely (made of glass) as no screw in so normal cap needs go again to close the bottle. Very poor design. Not to mention about huuuge box holding just small bottle with droplet device. What a waste of space and resources. With my length/density of beard I measure oil in pumps rather than drops. Well overpriced. Wouldn’t pay full price for 50ml.
20 September 2024
Unprompted review
Reply from ZOUSZ
Thanks for your review and comments.
Our 30mL product comes in a regular pipette dropper and closure and with less packaging. We are phasing out the 50mL sizing to make things easier.
Kind regards
Perfect products, perfect people
Perfect products provided by perfect people. The team are always quick to respond to calls for help, and provide valuable solutions as soon as possible.
20 September 2024
Unprompted review
Reply from ZOUSZ
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with our products and service. Our team is always here to help, and your feedback motivates us to keep delivering the best solutions. If you ever need anything else, just let us know!
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