Zima Dental Reviews 

5,927
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,386 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the products for their excellent quality and effectiveness in keeping dental items clean and fresh, with many noting immediate and highly positive results. However, some people mentioned receiving only part of their order, such as only the tablets arriving while the machine was out of stock. Additionally, a small group felt that units failed relatively quickly, like one stopping after two weeks, or experienced long delays in receiving replacements, reaching eight weeks in some cases.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that the dental pod and cleaning tablets make... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent performance and... See more

Customer service

Users describe positive interactions with customer_service, noting prompt, efficient, and cheerful support... See more

User experience

People report positive experiences with user_experience, highlighting that ordering is easy and the website... See more

Response time

Customers consistently note positive experiences with response_time, praising the fast and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Zima is one of the fastest I’ve experienced to respond via email. They help resolve any problem or questions I have. I love the product and recommend it to most family and friends!

Rated 5 out of 5 stars

I really like my Zina Dental Pod! My night guard is so clean. I also am using the subscription so I automatically get a 3month supply. I had gotten a number of refills before signing up for the subscr... See more

Rated 5 out of 5 stars

Even though the product we wanted was going to be delayed a little, Customer Service was right on top of things and kept us informed. We have several questions that were answered by real people - n... See more

Rated 5 out of 5 stars

very satisfied with the product and the service provided by the customer service team replying to my questions regarding the pod pro. thanks for the help! keep the good work!


Company details

  1. Cosmetics Industry
  2. Beauty Product Supplier
  3. Dental Supply Store
  4. Health and Beauty Shop

Written by the company

Zima Dental is the world's premier brand focused on the oral appliance journey, sold in over 40 countries worldwide and recommended by 1000s of dentists. Through the interdisciplinary collaboration of leading experts at the Zima Dental research centre, we have pioneered groundbreaking innovations that go beyond traditional oral appliance care, offering smarter and more efficient ways to maintain your oral health. Zima Dental is committed to transforming the oral appliance journey with a straightforward promise – to make millions of peoples lives better through state-of-the-art oral appliance solutions that truly make a difference.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(5,927)

2,469 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Not the most exciting this to buy

Not the most exciting this to buy, recommend by my dentist, price was OK and wanted to keep my new mouth guards clean, my old ones became discussing all to quickly. Works very well, happy enough, but what a boring thing to buy, in my opinion.
If you need one, 100% recommend.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Love the Pod Go for Traveling

Wow the Pod Go is much better than I expected! I thought maybe the tank would be small and it would be less powerful than the regular Pod Pro because it runs for 3 minutes instead of 5, but I was so wrong! Its stackability doesn't hinder its strong cleaning capabilities and the tank is just as big as my Pod Pro so my clear aligner trays fit just fine. The noise it makes is similiar to the regular Pods, just a deeper lower electrical buzzing. I love that I can stack it up into the case it comes with along with the charging cord. This will be fantastic when I travel! I love how compact the case is. For charging, you will need your own usb-c charger block, but I'd say most people already have one for charging their phone. Just unplug your phone and plug your Pod Go in. Easy! Mine charged really fast. Before I stack up my Pod Go, I either let it air dry or quickly dry it with a clean tissue.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Works great

Works great! And a few months after I received it I had an issue with the power button and the support team was very quick to help me resolve the issue!

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I was surprised how fast they react and ship a replacement items when the item which I bought had an initial failure

the products itself is very good quality I think

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I was having issues with my Zim dental cleaner, which resolved itself (user error). I had initially filled out an on-line form and received an email advising how to start an online claim. Even though I didn't take that step, Zim Dental still reached out to me to follow up and be sure the issue was resolved, and to see if I required additional help. As a Customer Service Manager, follow-through is so important, and Zim Dental shined! I will definitely recommend to my friends and colleagues! Thank you Zim Dental.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Superb customer service

Superb customer service to immediately rectify a delivery error. The true test of customer service is how it deals with errors which sometimes do happen, but the team at Zima were outstanding in their response.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Product

Have had a wonderful experience with the dental pod. It cleans my Invisalign better than any toothbrush would. I highly recommend especially for people who need mouthguards, retainers or other products for a long time.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Five stars for Zima!

I highly recommend Zima's Ultrasonic boosting tablets! I've been using one everyday, for almost two years, to clean and refresh my bite guard. And the Pod is SO easy to use, and well worth the price. Although I found Zima too late to keep my bite guard pristine, I know it's clean and that's what's most important to me. Very happy customer.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been using my Zima dental machine…

I’ve been using my Zima dental machine for well over a year; maybe two by now. I clean my Invisalign retainer every single morning and it still looks brand new. I cannot imagine NOT using my Zima dental machine, so it even goes with me when I travel. Five stars. ⭐️⭐️⭐️⭐️⭐

13 August 2026
Unprompted review

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