Zima Dental Reviews 

5,905
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,369 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product's cleaning performance, noting that their dental appliances emerge looking exceptionally clear and fresh. People frequently mention the products are very easy and convenient to use, and their dental hygiene is greatly improved. However, some people mentioned issues regarding product durability, with a few units stopping working after only a few months. Additionally, a group of consumers felt that the support process was difficult, experiencing repeated requests for proof despite reporting faults or delivery issues.

What people talk about most

Product

Reviewers mention positive feedback about product quality and effectiveness, noting that the dental pod is... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction with how well the device... See more

Customer service

Customers had positive experiences with customer_service, noting that representatives were prompt, courteous,... See more

User experience

People report positive experiences with user experience, highlighting that the device is reliable and easy to... See more

Response time

Clients share positive opinions on response_time, highlighting prompt and efficient customer support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The pod is great - easy to use and you do get a sense that your oral device is clean. Over the years I've had many night mouth guards and have always struggled to keep them clean. My current one is no... See more

Rated 5 out of 5 stars

Zima Dental has been great. I had a faulty dental pod and wanted it exchanged. Zima Dental was excellent in communicating well and I have received a replacement. The product is great .. much easier... See more

Rated 5 out of 5 stars

Having used a Zima pod for 11 months it unfortunately experienced an issue with the power supply. The company’s customer service among the best I’ve experienced. Offered replacement or 80% discount on... See more

Rated 5 out of 5 stars

Definitely worth the purchase, was hesitant at first but did some research and went for it. Retainers are clean within 5 minutes and not having to do anything except put a bit of water in a pot and pr... See more


Company details

  1. Cosmetics Industry
  2. Beauty Product Supplier
  3. Dental Supply Store
  4. Health and Beauty Shop

Written by the company

Zima Dental is the world's premier brand focused on the oral appliance journey, sold in over 40 countries worldwide and recommended by 1000s of dentists. Through the interdisciplinary collaboration of leading experts at the Zima Dental research centre, we have pioneered groundbreaking innovations that go beyond traditional oral appliance care, offering smarter and more efficient ways to maintain your oral health. Zima Dental is committed to transforming the oral appliance journey with a straightforward promise – to make millions of peoples lives better through state-of-the-art oral appliance solutions that truly make a difference.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(5,905)

2,445 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Subscription

I wanted to cancel my automatic subscription for the tablets.It took not Even a day and I got a email. Thank to the team!

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I bought the zima cleansing tablets for my mouth guard and they work great. A few months later I contacted zima through website email requesting a receipt for my purchase to submit for HSA reimbursement. I received a reply with my invoice within a few hours. I was shocked! But so happy with the customer service! Thank you!!

15 August 2026
Unprompted review
Rated 5 out of 5 stars

I had not received my order

I had not received my order. I contacted the customer service at Zima Dental. They got back to be right away and stated that they would check into my order. For some reason my order was not shipped. They apologized and stated that my order would be shipping out right away. It did. They also stated that they would be upgrading me for the inconvenience. Very thoughtful and caring staff.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

I really like my Zina Dental Pod

I really like my Zina Dental Pod! My night guard is so clean. I also am using the subscription so I automatically get a 3month supply. I had gotten a number of refills before signing up for the subscription. I contacted Zina Dental, I explained this the issue was taken care of easily. I was able to pause the shipments. The customer service was quick, kind and handled with ease for me. I love the pod and the product to clean my night guard with. I would recommend this company to anyone!

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Product and performance meet and/or…

Product and performance meet and/or exceed the many 5 star reviews. Sad I waited so long but very pleased to, finally have the dental pod PLUS Zima Cleaning tabs. The tabs work great in adding an extra cleaning!!

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Clean mouth guard

I didn't know how to clean my mouth guard properley, but then zima dental came up on my feed and i brought it straight away and my mouth guard is now always clean, money well spent!

17 August 2026
Unprompted review
Rated 1 out of 5 stars

Shipping is a joke

The product itself works great. I had a warranty issue which the company handled very well. HOWEVER, getting the warranty replacement has been an absolute nightmare. The replacement supposedly shipped 8/7. It took nearly a week for any relative (i.e. expected delivery date) information to appear. When it did, it was nonsensical. As of this morning (8/17) tracking shows the package is in transit with an expected delivery date of 8/15. Multiple emails to Zima support basically come back with a reply of Keep Calm and Carry On. Heck of a way to run a business.

17 August 2026
Unprompted review
Zima Dental logo

Reply from Zima Dental

Thank you for taking the time to leave a review. I’m glad to hear that you’re happy with the product and that your warranty issue was handled well, but I’m very sorry for the frustrating experience with the delivery of your replacement.

I’ve reached out to you privately so we can review the shipment and work towards getting this resolved as quickly as possible.

Kind regards,
Emily

Rated 5 out of 5 stars

Fantastic product

Fantastic product, however there was a rare defect with the unit. Contacted customer service and they were excellent! After a few questions, and submitting a brief video, they replaced it with a new unit and were very attentive and nice during the process. Highly recommend Zima!!!

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful customer service

Extremely helpful and efficient customer support. Love my pod and have been using it for 2 years now. It works well and I don’t know what I’d do without it.

16 August 2026
Unprompted review
Rated 5 out of 5 stars

Not the most exciting this to buy

Not the most exciting this to buy, recommend by my dentist, price was OK and wanted to keep my new mouth guards clean, my old ones became discussing all to quickly. Works very well, happy enough, but what a boring thing to buy, in my opinion.
If you need one, 100% recommend.

4 August 2026
Unprompted review

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