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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the product, highlighting its excellent quality and thoughtful design. Many people appreciate the soft and supple leather, noting that it effectively organizes aviation documents and other essentials. The product is often described as well-built and professional, making it a popular choice for pilots and a great gift option. However, some customers also noted that certain products felt a little tight, specifically mentioning issues with fitting medical certificates or passports without creasing. A few other people also felt that the material of some items seemed less premium or different from previous purchases, leading to a less satisfying tactile experience.

What people talk about most

Product

Customers consistently note positive experiences with the product, highlighting its professional appearance... See more

Quality

Clients share positive opinions on quality, with many praising the excellent craftsmanship and design.... See more

Based on these reviews

Rated 5 out of 5 stars

What a great wallet! The leather is soft, supple, and it's perfectly set up for my aviation documents. The only suggestion would be to add an extra two millimeters to the medical insert so that I can... See more

Rated 5 out of 5 stars

Purchased this for our grandson- he loved it! Well made, shipping was fast, and the company responded to an email I sent inquiring about another product.

Rated 5 out of 5 stars

Amazing, emailed the team they got back to me the same day! Wallet is awesome, much better than expected. Wallet is larger than my old one, but you’ve got to fit the medical in there… works great!

Rated 5 out of 5 stars

Great wallet, love the details! My friend had one and I was very impressed with the quality and being able to keep all my documents and cards organized was very important. You get what you pay for ver... See more

Rated 1 out of 5 stars

I AM FURIOUS WITH THIS COMPANY. In my personal experience, their so-called “customer warranty service” is an absolute disaster. I have never dealt with anything this infuriating. Sitting on hold... See more

Rated 2 out of 5 stars

Overall thought my item was well built! My biggest consideration was the material felt a little cheap and the middle part where my passport went was very very tight. I’d say it would need to be a hair... See more

Rated 2 out of 5 stars

So I already have another one from you and the leather feels more rigid than these! It's blue though but it was only one of a few options at time when I bought it. So now I see you had black in again,... See more

Rated 5 out of 5 stars

Perfect gift for a pilot. This was my third time ordering from Zephyr. As always, quick response to emailed questions and the order was shipped the day after it was placed. Great quality wallet!

Rated 5 out of 5 stars

Beautiful work and a brilliant design. I can’t wait to go out of country so I can flash my fancy new wallet with my passport.

Rated 5 out of 5 stars

My Son is a pilot and he wanted this as his birthday gift. He just received it yesterday & will start using it right away. Thank you!

Rated 5 out of 5 stars

The experience was excellent. Could not be happier with the service and product. Thank you Zephyr staff.

Rated 5 out of 5 stars

Exactly as advertised! I even had a change after ordering and they accommodated me no problem! I highly recommend Zephyrpilot!

Rated 5 out of 5 stars

The leather feels great and it has all the pockets I need; exactly what I was looking for!!

Rated 5 out of 5 stars

Great product and company. I messed up my order, and they reached out and fixed the issue and still delivered quickly.

Rated 5 out of 5 stars

Very fast shipping! Everything came in a really big box so the clothing didn’t crease, which was cool. Very happy with the leather jacket.

Rated 5 out of 5 stars

Item came today and it looks great! Thank you for your help and I’m sure my grandson will love it.

Rated 5 out of 5 stars

Great wallet! My husband was very pleased with his gift. I enjoyed working with the team to have the design I wanted.

Rated 5 out of 5 stars

I bought the Aviator Pro II with Tuscan leather. The product quality is true uncontested. It looks highly professional and holds all my pilot docs that I need. I would fully recommend to buy for y... See more


Company details

  1. Leather Goods Store

Written by the company

Fine quality handcrafted goods for the professional pilot and frequent traveller.


Contact info

4.0

Great

TrustScore 4 out of 5

128 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Perfect gift for a pilot

Perfect gift for a pilot. This was my third time ordering from Zephyr. As always, quick response to emailed questions and the order was shipped the day after it was placed. Great quality wallet!

25 July 2025
Rated 2 out of 5 stars

So I already have another one from you…

So I already have another one from you and the leather feels more rigid than these! It's blue though but it was only one of a few options at time when I bought it. So now I see you had black in again, so I jumped on it but the leather feels a lot different and not the safe feel.

14 June 2025
Rated 1 out of 5 stars

False on shipping days

False on shipping days! Got the 2 day shipping didn’t get my package four days later. Contacted and they told me I got the 1-3 day shipping then why write 2 day shipping when I could’ve just paid for cheaper shipping and got it on the 4th day to

27 May 2025
Unprompted review
Rated 1 out of 5 stars

This company is a fraud

This company is a fraud. The total for my order was $55.35, however, I noticed that there were 2 fees charged to my account. One was for $34.09 and the other for $63.28. I didn't recognize any of the transactions, and requested that my order be cancelled immediately.

They will take your order, give you a total, and then charge whatever they want from your account.

WARNING: Don't do it! I will have to dispute the charges with my bank. Luckily, I have copies of the receipt that they sent, which is different than what they took from my bank.

In addition, since the company is a fraud and has my Debit card number, I took all my money out of that account, and initiated a new card number with my bank. Nightmare!!!

16 May 2025
Unprompted review
Zephyr logo

Reply from Zephyr

This is a fake review. No product is mentioned.

Rated 1 out of 5 stars

Order a 63.00 package.

Order a 63.00 package.. next i had bank withdrawals of 76.00 and another of 34.00. I emailed immediately within hours of ordering about an hour. To cancel the order. The email respondent then said refund would take up to 31 days. Wtf. Hang on my payment gets to within seconds and I have to wait a month for a refund. ? 1 month later received a refund of 76.00. It's been almost 2 months now with the 34 dollars no where in sight. I have just complained to the business bureau.

1 May 2025
Unprompted review
Zephyr logo

Reply from Zephyr

This is not a real review!

Rated 5 out of 5 stars

What a great wallet!

What a great wallet! The leather is soft, supple, and it's perfectly set up for my aviation documents. The only suggestion would be to add an extra two millimeters to the medical insert so that I can get the medical certificate in there without double folding it at the fold line.

16 April 2025

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