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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the product, highlighting its excellent quality and thoughtful design. Many people appreciate the soft and supple leather, noting that it effectively organizes aviation documents and other essentials. The product is often described as well-built and professional, making it a popular choice for pilots and a great gift option. However, some customers also noted that certain products felt a little tight, specifically mentioning issues with fitting medical certificates or passports without creasing. A few other people also felt that the material of some items seemed less premium or different from previous purchases, leading to a less satisfying tactile experience.

What people talk about most

Product

Customers consistently note positive experiences with the product, highlighting its professional appearance... See more

Quality

Clients share positive opinions on quality, with many praising the excellent craftsmanship and design.... See more

Based on these reviews

Rated 5 out of 5 stars

What a great wallet! The leather is soft, supple, and it's perfectly set up for my aviation documents. The only suggestion would be to add an extra two millimeters to the medical insert so that I can... See more

Rated 5 out of 5 stars

Purchased this for our grandson- he loved it! Well made, shipping was fast, and the company responded to an email I sent inquiring about another product.

Rated 5 out of 5 stars

Amazing, emailed the team they got back to me the same day! Wallet is awesome, much better than expected. Wallet is larger than my old one, but you’ve got to fit the medical in there… works great!

Rated 5 out of 5 stars

Great wallet, love the details! My friend had one and I was very impressed with the quality and being able to keep all my documents and cards organized was very important. You get what you pay for ver... See more

Rated 1 out of 5 stars

I AM FURIOUS WITH THIS COMPANY. In my personal experience, their so-called “customer warranty service” is an absolute disaster. I have never dealt with anything this infuriating. Sitting on hold... See more

Rated 2 out of 5 stars

Overall thought my item was well built! My biggest consideration was the material felt a little cheap and the middle part where my passport went was very very tight. I’d say it would need to be a hair... See more

Rated 2 out of 5 stars

So I already have another one from you and the leather feels more rigid than these! It's blue though but it was only one of a few options at time when I bought it. So now I see you had black in again,... See more

Rated 5 out of 5 stars

Perfect gift for a pilot. This was my third time ordering from Zephyr. As always, quick response to emailed questions and the order was shipped the day after it was placed. Great quality wallet!

Rated 5 out of 5 stars

Beautiful work and a brilliant design. I can’t wait to go out of country so I can flash my fancy new wallet with my passport.

Rated 5 out of 5 stars

My Son is a pilot and he wanted this as his birthday gift. He just received it yesterday & will start using it right away. Thank you!

Rated 5 out of 5 stars

The experience was excellent. Could not be happier with the service and product. Thank you Zephyr staff.

Rated 5 out of 5 stars

Exactly as advertised! I even had a change after ordering and they accommodated me no problem! I highly recommend Zephyrpilot!

Rated 5 out of 5 stars

The leather feels great and it has all the pockets I need; exactly what I was looking for!!

Rated 5 out of 5 stars

Great product and company. I messed up my order, and they reached out and fixed the issue and still delivered quickly.

Rated 5 out of 5 stars

Very fast shipping! Everything came in a really big box so the clothing didn’t crease, which was cool. Very happy with the leather jacket.

Rated 5 out of 5 stars

Item came today and it looks great! Thank you for your help and I’m sure my grandson will love it.

Rated 5 out of 5 stars

Great wallet! My husband was very pleased with his gift. I enjoyed working with the team to have the design I wanted.

Rated 5 out of 5 stars

I bought the Aviator Pro II with Tuscan leather. The product quality is true uncontested. It looks highly professional and holds all my pilot docs that I need. I would fully recommend to buy for y... See more


Company details

  1. Leather Goods Store

Written by the company

Fine quality handcrafted goods for the professional pilot and frequent traveller.


Contact info

4.0

Great

TrustScore 4 out of 5

128 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically takes over 1 month to reply

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Rated 3 out of 5 stars

Where is it? Edit got it

Edit. Zephyr made up for the shipping companies failure to deliver. They sent another out right away and got me what I ordered. Edit. Still waiting to receive been over 2 weeks. Tracking info is inaccurate. Not sure if I’m ever going to get this. I had higher hopes and looked forward to using this

3 November 2024
Rated 2 out of 5 stars

Shipping to Canada? Beware

The Pilot Wallet seems good, shipping to Canada however was anything but. Company used UPS, the tracking number provided gave no expected date of delivery and minimal other details at best. After 2 weeks i got an unexpected notice from Canada Post that I owed 21.48 for customs and taxes. Turns out UPS gave this package to Canada Post to deliver with no actual information provided to me to explain.

I inquired with Zephyr and it seems that this may have happened before, got this response "Sometimes it’s smooth sometimes it’s not, we deal with it all the time". Zephyr could definitely do better with shipping across the border, they could use a service to provides reliable, consistent results. I would have paid more for better shipping if aware of the issues.

If you plan on purchasing and you need it shipped to Canada beware.

7 October 2024
Rated 5 out of 5 stars

This is my second Aviator Pro II wallet

This is my second Aviator Pro II wallet and I think they are great. The second purchase does not arrive until Friday (wish it was a faster ship) and will be a gift for my CFII. I'm sure he will be impressed!

4 October 2024
Rated 5 out of 5 stars

A Great Company

The shopping process, as well as how fast and efficient the make and delivery process was. I would definitely highly recommend this company to other pilots looking for accessories to buy.

5 August 2024
Rated 5 out of 5 stars

Quality Leather

I love the quality of the leather and the many compartments for all my IDs plus a couple credit cards.

19 July 2024
Rated 5 out of 5 stars

Superb Quality

I held off on this for a while- as I considered it a frivolous expense. I wish I’d bought it earlier. Quality is superb, the leather smell is intoxicating and it’s an incredibly professional looking solution to the problem of carrying all your required documents in one spot. Shipping was incredibly fast. The only thing I wish (small wish- and totally vain) was there were a few more options for embossing/engraving as far as aircraft types go (especially in the 135 world-Learjet/Gulfstream!) but overall I’m very impressed with it. Can’t speak to longevity- I’ll have to come back in a year or so and update how it’s held up to the road. Would recommend to any professional pilot!

23 June 2024
Rated 5 out of 5 stars

As a first time customer I was so…

As a first time customer I was so pleased with the service I received from this business. The product was exactly what I was looking for and the quality was great, it was a quick service & very trustworthy.
I highly recommend this business.

28 May 2024
Rated 5 out of 5 stars

Beautiful products - Great customer service

I initially purchased the item my husband requested. It arrived very quickly and was very nice. Then my husband changed his mind on color and engraving. I reordered with engraving. It arrived very quickly. I was very impressed with the quick processing of my order. The finished product is beautiful and very well made. The return process of my original purchase (non-engraved) was very simple and easy.

4 June 2024

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