Great customer service when I have phoned to speak to someone. I found trying to get some support with a repeat order whilst abroad on holiday with timing a delivery was a bit tricky online but Zava h... See more
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Review summary
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Reviews shaping this summary
I think just knowing I was going to get help with my over eating has helped. But it definitely slows down your intake of food and cravings I'm excited of my weight loss journey I'm also walking 3miles... See more
Company replied
Easy to reorder treatment after upto date checks,always answer messages quickly and any concerns.next day delivery is really good as you can plan your day and delivery info /tracking really good.100%... See more
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Great fast service . A little bit more expensive but service from start has been excellent. I live in a cornish village where post goes astray, which it has done with other companies I first went wit... See more
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Company details
About ZAVA UK
Written by the company
Healthcare that fits into your life with ZAVA
ZAVA is a trusted online doctor service offering safe, discreet and convenient access to treatment for over 60 common conditions. Since 2011, we’ve supported more than 12 million people across Europe with expert medical care, without the need for in-person appointments or waiting rooms.
Whether you’re looking for help with weight loss, sexual health, skin concerns, hair loss or something else, your request will always be reviewed by one of our UK-registered doctors. They follow clear medical guidelines to make sure your treatment is safe, suitable and tailored to your needs.
How it worksTo get started, fill in a short online questionnaire about your health. One of our doctors will review your answers to make sure the treatment is safe and right for you.
They look carefully at your health history, symptoms and any risks before making a decision. If the treatment you’ve asked for isn’t suitable, they’ll suggest a safer option or explain what to do next.
Most reviews are completed within 72 hours. For some treatments, like weight loss, it can take a little longer if more checks are needed. If your treatment is approved, it will be sent to you from our in-house pharmacy within 1-2 days. Next day delivery is available for many treatments at an extra cost.
Care that continues beyond deliveryWe make it easy to manage your treatment over time. You can request repeat prescriptions in just a few clicks, and our expert medical content helps you stay informed, confident and in control of your health.
ZAVA gives you expert-led care, flexible access and ongoing support – whenever and wherever you need it.
Discreet Packaging
Written by the company
- We send all treatments in plain, unmarked packaging
Fast and Free Shipping!
Free deliveries in 2-3 working days
All items are dispatched on the day of the order if ordered before 4pm or next working day if after, except at weekends where the order will be shipped on the following Monday.
With free standard delivery we aim to deliver your package within two to three working days.
With next day delivery (extra fee as indicated on the delivery page), you can receive your package before 1pm the next working day.
Contact info
Old Sorting House, 46 Essex Road, N1 8LN, London, United Kingdom
- 020 3588 0292
- hello@zavamed.com
- zavamed.com/uk
4.4
Excellent
12K reviews
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Reply from ZAVA UK
Dear Patient,
Thank you for your positive feedback.
We are delighted that you were satisfied with the ease of the service. We look forward to supporting you in future.
Let us know if you ever need any further assistance. You can contact us directly in your account on our website.
Kind regards,
Hannah
Senior Patient Care Advisor
Reply from ZAVA UK
Dear Patient,
Thank you for your positive review.
It's great to learn that you were happy with the service and quick delivery. We appreciate you taking the time to leave your kind feedback.
Let us know if you ever need any further assistance. You can contact us directly in your account on our website.
Kind regards,
Hannah
Senior Patient Care Advisor
Reply from ZAVA UK
Dear Patient,
Thank you for your feedback.
We are so pleased to hear that you were satisfied with the fast service provided. This is exactly the type of efficient service we strive to provide.
Let us know if you ever need any further assistance. You can contact us directly in your account on our website.
Kind regards,
Hannah
Senior Patient Care Advisor
Reply from ZAVA UK
Dear Patient,
Thank you for your review.
We are delighted to hear that you feel well supported and received your delivery quickly. We appreciate you taking the time to leave kind feedback.
Let us know if you ever need any further assistance. You can contact us directly in your account on our website.
Kind regards,
Hannah
Senior Patient Care Advisor
Same great consistent service as ever
Same great consistent service as ever, I’ve had really great peace of mind from the very first order and throughout my weight loss journey. I highly recommend Zava to anyone who’s serious about weight loss and wants on going support at all stages of personal journey to order from them and see for themselves.
4 May 2026
Reply from ZAVA UK
Dear Patient,
We appreciate you sharing your experience. It's wonderful to hear that you've consistently received great service and peace of mind throughout your weight loss journey. We're glad our support has been beneficial, and we appreciate your recommendation.
Kind regards,
Maddie
Senior Patient Care Advisor
Lots of online support and information
Lots of online support and information. Good safe delivery by Royal mail
4 May 2026
Reply from ZAVA UK
Dear Patient,
We're happy to hear that you found our online support helpful and the Royal Mail delivery satisfactory. We appreciate you taking the time to share your positive experience!
Kind regards,
Maddie
Senior Patient Care Advisor
Good, reliable company
I've used Zava for a couple of different needs, every time ordering was straight forward and delivered on time. I will continue to use this company and recommend to others.
4 May 2026
Reply from ZAVA UK
Dear Patient,
We're happy to hear that ordering was straightforward and delivery was on time for your needs. We appreciate you sharing your positive experience and recommending us to others!
Kind regards,
Maddie
Senior Patient Care Advisor
Zava are a great provider to deal with
Zava are a great provider to deal with, quick dispatch and delivery.
Such a quick turnaround from ordering.
Keep up the good work
4 May 2026
Reply from ZAVA UK
Dear Patient,
We appreciate you taking the time to share your experience. We're happy to hear that you find our dispatch and delivery service quick and efficient. Thank you for your kind words!
Kind regards,
Maddie
Senior Patient Care Advisor
Reply from ZAVA UK
Dear Patient,
We are delighted to hear that you experienced efficient next-day delivery. Thank you for taking the time to leave us feedback.
Kind regards,
Maddie
Senior Patient Care Advisor
Positive support
4 May 2026
Reply from ZAVA UK
Dear Patient,
We're happy to hear that you've consistently experienced positive support from us.Thank you for sharing your positive experience with us!
Kind regards,
Maddie
Senior Patient Care Advisor
Reply from ZAVA UK
Dear Patient,
We're happy to hear that you received great service and fast delivery as a returning customer. Thank you for your positive feedback; we appreciate it.
Kind regards,
Maddie
Senior Patient Care Advisor
Reply from ZAVA UK
Dear Patient,
We appreciate your positive feedback and are delighted to hear that you find our service prompt. Thank you for taking the time to review us.
Kind regards,
Maddie
Senior Patient Care Advisor
Great Dr listened to me and gave me…
Great Dr listened to me and gave me independence advice and support and I felt it was genuine Care and compassion.
Very quick turn around for replying and ordering also sending out the product very rapid.
Definitely recommend this company 10/10 for me.
4 May 2026
Reply from ZAVA UK
Dear Patient,
We're delighted to hear that the doctor listened to you and provided helpful advice and support. It's great to know you felt genuine care and compassion. We appreciate your feedback regarding the quick turnaround and would like to thank you for recommending us.
Kind regards,
Maddie
Senior Patient Care Advisor
ZAVA are so supportive
ZAVA are very supportive, providing you with really good information such as diet advice! I am on Mounjaro for weight loss and was very nervous about taking it but ZAVA provided support and advice that took away my nerves, they even provided a step by step video of how to do the injection which was really useful
I have recently contacted their online Doctors with a few questions and they responded back to me within 48 hours with some useful advice for me to follow
For anyone thinking of taking Mounjaro I would definitely go through ZAVA
I have lost 3 stone using Mounjaro it’s been life changing for me
I still have five stone to lose but I know I can do it
One thing I will say is follow the diet advice ZAVA gives you as I have had no side effects and I believe this is because I have followed their advice
3 May 2026
Reply from ZAVA UK
Dear Patient,
We're happy to hear that our support and information, including advice. It's great to know our online doctors responded quickly with helpful advice. We appreciate you recommending ZAVA and are delighted to hear about your weight loss success!
Kind regards,
Maddie
Senior Patient Care Advisor
Reply from ZAVA UK
Dear Patient,
We appreciate your feedback and are happy you were pleased with the delivery and service you received. We value your time and your review.
Kind regards,
Maddie
Senior Patient Care Advisor
Reply from ZAVA UK
Dear Patient,
We're glad you were pleased with the delivery speed. It's our aim to provide efficient service, and your feedback is appreciated.
Kind regards,
Maddie
Senior Patient Care Advisor
Great again for the 3rd time
Great again for the 3rd time! From start to finish. Many thanks.
3 May 2026
Reply from ZAVA UK
Dear Patient,
We're happy to hear that you enjoyed your experience for the third time! We appreciate your kind words and are grateful for your continued support.
Kind regards,
Maddie
Senior Patient Care Advisor
Reply from ZAVA UK
Dear Patient,
We're glad you found it easy to place your order and that it arrived on time. Thank you for your positive feedback; we appreciate it.
Kind regards,
Maddie
Senior Patient Care Advisor
Great service.
Very professional staff, quick response and great support pack included.
Bought wegovy.
3 May 2026
Reply from ZAVA UK
Dear Patient,
We're happy to hear that you found our staff professional and our support helpful with your purchase. Thank you for sharing your positive experience with us!
Kind regards,
Maddie
Senior Patient Care Advisor
Reply from ZAVA UK
Dear Patient,
We're happy to hear that you received quality service without any complications. Thank you for your positive feedback; we appreciate it.
Kind regards,
Maddie
Senior Patient Care Advisor
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