Great customer service when I have phoned to speak to someone. I found trying to get some support with a repeat order whilst abroad on holiday with timing a delivery was a bit tricky online but Zava h... See more
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Review summary
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Reviews shaping this summary
I think just knowing I was going to get help with my over eating has helped. But it definitely slows down your intake of food and cravings I'm excited of my weight loss journey I'm also walking 3miles... See more
Company replied
Easy to reorder treatment after upto date checks,always answer messages quickly and any concerns.next day delivery is really good as you can plan your day and delivery info /tracking really good.100%... See more
Company replied
Great fast service . A little bit more expensive but service from start has been excellent. I live in a cornish village where post goes astray, which it has done with other companies I first went wit... See more
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Company details
About ZAVA UK
Written by the company
Healthcare that fits into your life with ZAVA
ZAVA is a trusted online doctor service offering safe, discreet and convenient access to treatment for over 60 common conditions. Since 2011, we’ve supported more than 12 million people across Europe with expert medical care, without the need for in-person appointments or waiting rooms.
Whether you’re looking for help with weight loss, sexual health, skin concerns, hair loss or something else, your request will always be reviewed by one of our UK-registered doctors. They follow clear medical guidelines to make sure your treatment is safe, suitable and tailored to your needs.
How it worksTo get started, fill in a short online questionnaire about your health. One of our doctors will review your answers to make sure the treatment is safe and right for you.
They look carefully at your health history, symptoms and any risks before making a decision. If the treatment you’ve asked for isn’t suitable, they’ll suggest a safer option or explain what to do next.
Most reviews are completed within 72 hours. For some treatments, like weight loss, it can take a little longer if more checks are needed. If your treatment is approved, it will be sent to you from our in-house pharmacy within 1-2 days. Next day delivery is available for many treatments at an extra cost.
Care that continues beyond deliveryWe make it easy to manage your treatment over time. You can request repeat prescriptions in just a few clicks, and our expert medical content helps you stay informed, confident and in control of your health.
ZAVA gives you expert-led care, flexible access and ongoing support – whenever and wherever you need it.
Discreet Packaging
Written by the company
- We send all treatments in plain, unmarked packaging
Fast and Free Shipping!
Free deliveries in 2-3 working days
All items are dispatched on the day of the order if ordered before 4pm or next working day if after, except at weekends where the order will be shipped on the following Monday.
With free standard delivery we aim to deliver your package within two to three working days.
With next day delivery (extra fee as indicated on the delivery page), you can receive your package before 1pm the next working day.
Contact info
Old Sorting House, 46 Essex Road, N1 8LN, London, United Kingdom
- 020 3588 0292
- hello@zavamed.com
- zavamed.com/uk
4.4
Excellent
12K reviews
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Really easy and simple to apply and…
Really easy and simple to apply and received acceptance very quickly. Easy to follow instructions for photos. Medication was posted the following day. Very happy so far 😊
9 May 2026
Reply from ZAVA UK
Dear Michele,
Thank you for your feedback!
We’re really pleased to hear that you found the process easy and simple, with quick acceptance and clear instructions for providing photos. It’s great to know your medication was dispatched the following day and that you’re very happy so far.
Kind regards,
Ahmed
Reply from ZAVA UK
Dear Michelle,
Thank you for your feedback!
We’re really pleased to hear that you found the service easy to use, with great advice, clear instructions, and quick responses. It’s great to know everything went smoothly for you.
Kind regards,
Ahmed
Mostly easy
Mostly easy. The photo but was hard work. And so was the payment bit. But overall easy.
9 May 2026
Reply from ZAVA UK
Dear Patient,
Thank you for your feedback!
We’re pleased to hear that you found the overall process easy to use. We do appreciate your comments regarding the photo upload and payment sections, and we’re sorry these parts were more difficult than expected. Your feedback is valuable and helps us improve the experience for our patients.
Kind regards,
Ahmed
Great service from start to finish keep…
Great service from start to finish keep you updated will be using them again. Thank you ZAVA.
9 May 2026
Reply from ZAVA UK
Dear Sharon,
Thank you for your feedback!
We’re really pleased to hear that you had a great experience from start to finish and found the updates helpful throughout your order. It’s wonderful to know you’ll be using the service again.
Kind regards,
Ahmed
Reply from ZAVA UK
Dear Patient,
Thank you for your feedback!
We’re really pleased to hear that you’ve received amazing support and that you feel safe and reassured throughout the process. It’s great to know you’re having a positive experience.
Kind regards,
Ahmed
Great communication.
I have used this company for 6 months now, always professional. Great communication, any queries get answered quickly. Messages to the Dr's are read and acted upon in a timely manner.
9 May 2026
Reply from ZAVA UK
Dear Patient,
Thank you for your feedback!
We’re really pleased to hear that you’ve been using our service for the past 6 months and continue to find it professional, with great communication and prompt responses from the doctors. It’s great to know your queries are being handled quickly and efficiently.
Kind regards,
Ahmed
Reply from ZAVA UK
Dear Alice,
Thank you for your feedback!
We’re really pleased to hear that you received excellent service. It’s great to know you had a positive experience.
Kind regards,
Ahmed
Reply from ZAVA UK
Dear Rachael,
Thank you for your feedback!
We’re really pleased to hear that you found it easy to order and that delivery was quick. It’s great to know everything went smoothly for you.
Kind regards,
Ahmed
Reply from ZAVA UK
Dear Patient,
Thank you for taking the time to leave your review.
We are delighted that you were happy with the quick delivery and the easy process. This is exactly the level of service we strive to provide.
Let us know if you ever need any further assistance. You can contact us directly in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Reply from ZAVA UK
Dear Patient,
Thank you for your positive feedback.
It's really great to hear that you were satisfied with the ease of the service and the support provided. We’re here to support you so do not hesitate to reach out if you ever have any questions.
You can contact us in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
felt the company had the welfare of me…
felt the company had the welfare of me as a person making sure i was entitled to the medication received my medication well packed ice packs still frozen the service i received from my first consultation with the Dr to receiving the medication is first class and will reorder my next order when due
8 May 2026
Reply from ZAVA UK
Dear Patient,
Thank you for your positive review.
We are delighted to learn of your experience with us. We are really glad that you feel well supported and cared for by the team. We look forward to supporting you in future.
If you ever need any help or have any queries, do not hesitate to contact us in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Reply from ZAVA UK
Dear Patient,
Thank you for your positive feedback.
We are really pleased to learn that the process was quick and easy to use. We appreciate you taking the time to leave your review.
If you ever need any help or have any queries, do not hesitate to contact us in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Reply from ZAVA UK
Dear Patient,
Thank you for your feedback.
It's great to learn of your positive experience with us. A straightforward and easy to use service, is what we strive to provide.
If you ever need any help or have any queries, do not hesitate to contact us in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Great customer care always there if I…
Great customer care always there if I need anything
14 April 2026
Reply from ZAVA UK
Dear Patient,
Thank you for your review.
We are pleased to hear that you were satisfied with the support provided by the team. We have passed on your feedback to the relevant team, which I'm sure will make their day!
If you ever need any help or have any queries, do not hesitate to contact us in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
As usual support with information very…
As usual support with information very good. Thanks to the delivery department for sending my order out earlier in the day which meant I received my order for the first time the next day instead of the usual two day delivery. I hope that in future Zava will continue sending out the orders earlier in the day to facilitate 24 hour delivery.
8 May 2026
Reply from ZAVA UK
Dear Patient,
Thank you for taking the time to leave feedback.
We are delighted to hear that you were satisfied with the prompt delivery and support provided. We look forward to supporting you in future.
If you ever need any help or have any queries, do not hesitate to contact us in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Reply from ZAVA UK
Dear Patient,
Thank you for taking the time to leave your review.
It's great to hear that you were satisfied with the quick delivery and communication from the team. This is exactly the level of service we strive to achieve.
If you ever need any help or have any queries, do not hesitate to contact us in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
I think just knowing I was going to get…
I think just knowing I was going to get help with my over eating has helped. But it definitely slows down your intake of food and cravings I'm excited of my weight loss journey I'm also walking 3miles aday and doing weights to keep healthy and eating much healthier instead of chips or ready meals I'm really trying to cook from scratch with stirfys and chicken so let's see how I go.
7 May 2026
Reply from ZAVA UK
Dear Patient,
Thank you for your positive feedback.
We’re so thrilled to hear about your journey and proud of the progress you have made so far.
If you ever need any help or have any queries, do not hesitate to contact us in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
All good up to now
3 May 2026
Reply from ZAVA UK
Dear Patient,
Thank you for your positive review.
It's great to hear that you've had a good experience with us. We appreciate you taking the time to leave feedback.
If you have any questions, please let us know. You can message us directly in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
No worries
Was hesitant about using an online service for weight loss treatment, but have to say that from start to finish everything has been excellent.
7 May 2026
Unprompted review
Reply from ZAVA UK
Dear Patient,
Thank you for your feedback.
We are really pleased to hear that the service and support we have provided have been beneficial in your journey.
If you have any questions, please let us know. You can message us directly in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
I’ve waited in for 2 days now and no…
I’ve waited in for 2 days now and no delivery!!!!! 2 days of unpaid work as a supply teacher to wait in for my parcel that has NOT arrived!!!!!
7 May 2026
Reply from ZAVA UK
Dear Patient,
Thank you for your review.
I’m very sorry to hear that your request wasn’t delivered as expected. I have now raised an investigation with our delivery provider and have messaged you via your online account with further information.
If you have any questions in the meantime, please let us know. You can message us directly in your account on our website.
Please accept our apologies for the delay and any inconvenience caused.
Kind regards,
Hannah
Patient Care Advisor
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