YouHodler Reviews 1,749

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers praise the staff for their excellent and professional approach, highlighting their helpfulness and efficiency in resolving issues. People frequently mention the platform's reliability and the wide range of useful financial services offered. The support team is often described as quick, effective, and responsive, with many appreciating the prompt and courteous communication. However, some customers also noted significant issues with withdrawals, reporting delays and difficulties in accessing their funds. A few other people also felt that response times were slow, and some experienced difficulties with the verification process, leading to account access issues and an inability to access their funds.

What people talk about most

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the support team for being... See more

Payment

Reviewers highlight ambiguous aspects of payment. Many customers report significant issues with withdrawals,... See more

Response time

Reviewers mention ambiguous feedback about response times. While some customers praise fast replies, quick... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise the quick and... See more

Staff

Users describe positive interactions with staff. Many customers praise the support team for being fast,... See more

Based on these reviews

Rated 5 out of 5 stars

Hi. Good day everyone join this reliable community three included loyal options fund your account trade with bonus money. Contact consumer services at anytime they reply asap. Thanks YouHodler Investi... See more

Company replied

Rated 5 out of 5 stars

Hello , after a huge delay for compliance , still they processed the neccesary withdrawal. They have great features, no doubt, even compared to major crypto exchanges, some functionalities are worth t... See more

Company replied

Rated 5 out of 5 stars

Awesome time reply from support team. The cloud mining rewards are awesome for someone new in trading it helps you a lot with your loses. Awesome privileges upgrading continually the account, you d... See more

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Rated 5 out of 5 stars

It's a really great exchange. Low fees, a good app, and excellent customer service. They've achieved excellent returns by holding their assets; they're lower now, but still good. I'm not a trader, but... See more

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Rated 5 out of 5 stars

I have to say the app is brilliantly designed And the team is always open to suggestions for improvement. the news feed, the market and technical analyses for the higher loyalty levels are always ve... See more

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Rated 5 out of 5 stars

Yesterday I tried to take money out, and it Gave me server error, I AM tring to solve this with youhodler but its been 24 hours and they don't give me any update, I have my money there, and they don't... See more

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Rated 5 out of 5 stars

YouHodler user since 2021 - I have only positive things to say about them. They offer nice financial instruments to manage your assets as well as quick and professional support in case of need.

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Rated 1 out of 5 stars

SCAM SCAM!! Blocking people money for withdrawal after successfully accepting deposits They take your money from you by asking documents for verification And when you submit them immediately T... See more

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Rated 1 out of 5 stars

Awful experience. 100% dissapointment. After taking so long to verify, due to bugs and glitches , then I got stuck , cannot make a simple, small crypto onchain withdrawal. Support is arrogant , answer... See more

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Rated 5 out of 5 stars

I’ve been using YouHodler for over two years and it has proven to be a reliable platform with a wide range of useful, flexible crypto-based financial services, including crypto-collateralized loans. B... See more

Company replied

Rated 1 out of 5 stars

everything went Wrong I'm trying to make a transfer of my money to myself since Friday 22/8 they ask me for second verification after that transfer and now they asking for aditional 3pyslips from my j... See more

Company replied

Rated 5 out of 5 stars

An excellent experience with Bill-E. I had never seen such speed and efficiency combined before. I am very satisfied, and this confirms that I made the right choice.

Company replied

Rated 5 out of 5 stars

youhodler is one of those interest/return platforms that were many of a few years ago. Difference is that Youhodler is properly registered, and unlike many of the others - not a scam/pyramid scheme... See more

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Rated 5 out of 5 stars

I had an absolutely wonderful experience! The service was outstanding from start to finish — attentive, professional, and genuinely caring. Every detail was handled with such precision and thoughtfuln... See more

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Rated 5 out of 5 stars

I earn in online casino 12000$ a need pay one time 80$ if a want cash out money a make send i recive money in cripto...do you want give my credit 80$ in cripto a return moore when a recive 12000$,half... See more

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Rated 5 out of 5 stars

The support team has been quick to answer, polite and efficient, way better than even some major paid services. Great app/website and great support team.

Company replied

Rated 5 out of 5 stars

Prompt response is satisfactory. Continue the great service. My request, please review your country listing and include Papua New Guinea 🇵🇬. Thank you, Chris

Company replied

Rated 5 out of 5 stars

I find it a great software, going to use it more for transactions between wallets etc, it works fine for me, in the future gonna use it regularly. Keep up the good work all 👍

Company replied

Rated 5 out of 5 stars

Very good crypto trading platform. A really cool Bonus is the Cloud Miner, where you can mine your own Bitcoin and use it for trades or to top up your wallet. Very good and quick support. Totally reco... See more

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Rated 5 out of 5 stars

I had a truly excellent experience with Sanja from the YouHodler Compliance team. She handled my verification process with great professionalism, patience, and clarity. Her communication was always pr... See more

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Rated 5 out of 5 stars

Very low Fees, trustworthy site, and very good and efficient support, hands down the best crypto site for leverage trading

Company replied

Rated 5 out of 5 stars

Safe and fast, saving the time and effort ,cover all procedures ,all the required sevice in one place.

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Rated 5 out of 5 stars

it is just a simple platform...with every detail being understable & to mention the feedback from support team is quick

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Rated 5 out of 5 stars

A great app, will use it more for payment transactions etc, have several but this one is a keeper

Company replied

Rated 5 out of 5 stars

I’m a YouHodler customer since a few years, and my trust on YouHodler is increasing on every interaction with the support and helpful in solving the problems. Fast resolution in any language level up... See more

Company replied

Rated 5 out of 5 stars

Had some queries about the growth fund and was helped extremely well .. all my questions were answered and explained perfectly

Company replied

Rated 5 out of 5 stars

Thanks for great Youhodler support team. They was very fast and reliable answering my questions. Thanks.

Company replied

Rated 5 out of 5 stars

After trying many platforms, this is the most simple to use. It give a lot of bonus and is very secure and serious.

Company replied

Rated 5 out of 5 stars

I’ve used YouHodler for many years now and like the app, the rewards and the helpdesk is really on top of it when you need them. Highly recommend!

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Rated 1 out of 5 stars

I have been a user for over 4 years and today my account was blocked for no reason and they are not allowing me to withdraw my crypto. I strongly warn against using this platform. They are clai... See more

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Rated 1 out of 5 stars

Attention!! Think carefully if you are sending money to this app because you will not be able to withdraw it, I passed the kyc check, passed the verification of funds and bank cards and still my funds... See more

Company replied

Rated 5 out of 5 stars

Easy to use. Even if making trading it's complicated... This app was make in a smart way to be use by everyone.

Company replied

Rated 5 out of 5 stars

It is the best trading app..The services are excellent and the team there helps you with all your problems.

Company replied

Rated 3 out of 5 stars

Crypto withdrawal takes a long time. Okay, I can understand the security verification part and all that, but they haven't asked for anything; I've just been waiting since friday don't approve... See more

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Rated 5 out of 5 stars

Support answered quickly and resolved the problem within the promised time frame.

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Rated 1 out of 5 stars

I have been on Youholder for 4 years and they have finally done what all other exchanges did. Exit scammed. My account is fully verified from beginning 4 years ago with every possible documents. A f... See more

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Rated 2 out of 5 stars

I've been waiting for a clear answer regarding an asset of mine for a few years. The team is "too busy," and the ticket has been open for over two years. Unfortunately, I haven't received any further... See more

Company replied

Rated 1 out of 5 stars

You guys are scamming people , I used get cash option and opened 3 positions which I will close when those are in benefits , during the time I also made day trading volume value about 500k monthly . W... See more

Company replied

Rated 5 out of 5 stars

I love how YouHodler is so quick and satisfying, even though I can't keep earning due to the absence of my country being included , I really had a good time earning 2$ in a day , I really recommend th... See more

Company replied

Rated 1 out of 5 stars

My XRP withdrawal has been stuck in “Processing” for hours. - The destination wallet is already activated (Nexo – previously received XRP) - There is no TXID on-chain - The receiving Tag and a... See more

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Rated 3 out of 5 stars

I wouls say they need be more transparent with how they operate. However their customer service iz top notch. You speak to an ai for a bit, but it dosnt take long for it realise it needs help from a h... See more

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Rated 1 out of 5 stars

Do not use this exchange unless you want to pull your hair out with zero customer support. They have locked funds due to a defective KYC death loop. There’s no one to help - utterly outrageous- AVOID... See more

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Rated 2 out of 5 stars

I'm not having the best Youhodler experience right now. After registration and upload of documents I got a message that said that documents couldn't be verified, because similar documents were alr... See more

Company replied

Rated 1 out of 5 stars

I bought yhdl token deposited to Youhodler platform and i cant withdraw od sell it. They said in whitepaper that listing will be Q1, after in april, now we have may. I am also waiting for yhdl debit c... See more

Company replied


Company details

  1. Bank
  2. Financial Institution
  3. Money Transfer Service
  4. Savings Bank

About YouHodler

Written by the company

Explore YouHodler - A Bitcoin wallet that bridges the gap between TradFi and cryptocurrency, making one powerful, user-friendly platform.

Manage your cryptocurrency and fiat finances all in one app. Get instant loans, invest, spend, earn, exchange, and send money anywhere in the world with no hidden fees. Open an account today and join over 200K+ active users using one app to efficiently put their crypto to work.

Transform your phone into a multi-functional Web3 powerhouse to buy, sell, trade, lend, earn and store digital assets all in one place.

WHAT`S INCLUDED?
YouHodler digital wallet for crypto includes the following features:

High-yield online savings account: Earn up to 8% interest on stablecoins and crypto with YouHodler's Savings Account in USDT, USDC, PAX, TUSD, DAI, HUSD, PAXG and BTC.

UNIVERSAL CRYPTO EXCHANGE
  • Trade crypto, fiat, and stablecoins with competitive fees.
  • Buy crypto, exchange Bitcoin (BTC), sell Ethereum (ETH), USDT (Tether), Bitcoin Cash (BCH) and other tokens

  • MultiHODL
  • Use YouHodler's margin trading tools to multiply your crypto assets.
  • Turbocharge your crypto up to 5x.

  • CRYPTO YIELD ACCOUNTS
  • Save crypto and generate a passive income of up to 8% APR.*
  • Compounding interest payments are made every week.
  • Digital asset management system by Ledger Vault.
  • Maximize your savings potential with crypto yield accounts.
  • Safer and easier than bitcoin mining.

  • *Annual percentage yield is variable and subject to change depending on market conditions.

    DUAL ASSETS
  • Utilize dual currency investment tools to earn interest with minimal risk.
  • Earn profit regardless of market conditions.
  • Get paid in cryptos or stablecoins.
  • Hundreds of cryptocurrencies to choose from.

  • CRYPTOCURRENCY WALLET
  • Hold Bitcoin (BTC), Ethereum (ETH), USDT (Tether), Cardano (ADA), Bitcoin Cash (BCH) and other top crypto coins.
  • Store Bitcoin securely and other crypto currencies with industry-best security practices.
  • Earn interest on your crypto DeFi wallet coins and enjoy a Ledger wallet with various financial services built in.

  • CRYPTO-BACKED LOANS
  • Use any crypto on YouHodler for collateral.
  • Get an instant loan in crypto, fiat, or stablecoins.
  • Choose from three loan plans that suit your financial situation.
  • Customize your loan plans upon request.
  • No credit checks or lengthy loan paperwork like at the bank.
  • Loan approval in minutes.

  • MAXIMIZE YOUR EARNING POTENTIAL FOR WEB3
  • Plan your financial goals with our suite of crypto-fiat services.
  • Save, lend, exchange, and earn.
  • Prepare for Web3 with our advanced cryptocurrency wallet that bridges the gap between TradFi and CeFi/DeFi.

  • Join our growing community of over 200K clients and see all the reasons they love one of the most versatile crypto app on the market. Download YouHodler digital wallet for crypto- today!

    Enjoy 0 fees on deposits

    Written by the company

    When using Mastercard, Visa, Google Pay, or Apple Pay!
    Save on fees! Deposit with no fee now and buy crypto on favorable terms. Audience: EU users only

    Contact info

    Promotion box for YouHodler

    Enjoy 0 fees on deposits

    When using Mastercard, Visa, Google Pay, or Apple Pay!

    3.8

    Great

    TrustScore 4 out of 5

    2K reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Replied to 98% of negative reviews

    Typically replies within 1 week

    How this company uses Trustpilot

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    Rated 5 out of 5 stars

    Had some queries about the growth fund…

    Had some queries about the growth fund and was helped extremely well .. all my questions were answered and explained perfectly

    12 January 2026
    Unprompted review
    YouHodler logo

    Reply from YouHodler

    Hello! Thank you! We appreciate your feedback. It’s wonderful to know you’re enjoying your experience with us. If you need assistance, feel free to contact us :)

    Rated 5 out of 5 stars

    They have great features

    Hello , after a huge delay for compliance , still they processed the neccesary withdrawal. They have great features, no doubt, even compared to major crypto exchanges, some functionalities are worth trying. Only thing is just need to be faster with transactions, because after all, weak spots determine the overall level of service.

    13 January 2026
    Unprompted review
    YouHodler logo

    Reply from YouHodler

    Hello! Thank you for your feedback. Should you require any assistance, please do not hesitate to contact us😊

    Rated 5 out of 5 stars

    GREAT Services GREAT CUSTOMER SUPPORT…

    GREAT Services GREAT CUSTOMER SUPPORT AND PERFECT PLATFORM FOR CRYPTO TRADING AND BUYING HOLDING EVERYTHING AMAZING.

    13 January 2026
    Unprompted review
    YouHodler logo

    Reply from YouHodler

    Hello! We appreciate you taking the time to share your feedback. It’s wonderful to know our customer support team left such a positive impression, and we look forward to making sure every interaction with us is just as enjoyable 😊

    Rated 1 out of 5 stars

    Attention!

    Attention!! Think carefully if you are sending money to this app because you will not be able to withdraw it, I passed the kyc check, passed the verification of funds and bank cards and still my funds are blocked, and the support sent me a message not to contact them anymore, a big red alert for this app

    31 December 2025
    YouHodler logo

    Reply from YouHodler

    Hello, Thank you for sharing your experience with us.
    Please rest assured that we had already noted your concerns and your request has been under review by our dedicated team. We understand how concerning this can feel, especially after successfully completing all required verification processes.
    Our team carefully investigate your case, including the communication you received, to clarify the situation and ensure everything is handled in line with our procedures and regulations. As soon as there is an update on your case, we will contact you through the appropriate channel with more detailed information.
    In the meantime, we kindly ask for your patience while the review is in progress. Thank you for your patience and understanding

    Rated 5 out of 5 stars

    Great and fast customer service

    Great and fast customer service! Efficient and helpful.

    9 January 2026
    Unprompted review
    YouHodler logo

    Reply from YouHodler

    Hello! Thank you for sharing your feedback. We’re delighted to hear that our customer support team made a positive impression, and we hope your experience with us continues to be just as great :)

    Rated 1 out of 5 stars

    typical scam platform I regret…

    typical scam platform I regret registering here. After the first few withdrawals they stole my data and money. Those who say positive things here are lying, they belong to them, fake people. bybit, binance, etc.. are all fraudulent thief platforms. Don't bother with crypto because it's all fake. There is no regulation, supervision because there is nothing to regulate, supervise. The whole thing is built on lies. Accounts are not deleted, even after multiple requests, even despite a police report.

    8 January 2026
    Unprompted review
    YouHodler logo

    Reply from YouHodler

    Thank you for your review. Based on your history of feedback on Trustpilot, it is clear that you are an experienced user of crypto services. However, it appears that a few important facts may have been missed in your latest review, and we would like to clarify them.

    All personal data is handled in strict accordance with GDPR requirements, so your personal information was not compromised.

    Regarding your funds, the most recent action on your account was a successful withdrawal. If you have any remaining questions or would like to review any details together, our team will be happy to help - just as we’ve done before.

    We’d also like to mention that there is currently an active request with our Compliance team. This is a standard procedure and part of the industry’s ongoing efforts to meet regulatory requirements and ensure user safety.

    Thank you again for your feedback, and please don’t hesitate to reach out if we can assist further.

    Rated 5 out of 5 stars

    very helpfull

    7 January 2026
    Unprompted review
    YouHodler logo

    Reply from YouHodler

    Hello! Thank you! We appreciate your feedback. It’s great to hear that you’re enjoying your experience us. Should you need any support, please don’t hesitate to contact us :)

    Rated 1 out of 5 stars

    Blocking people money for withdrawal…

    SCAM SCAM!!
    Blocking people money for withdrawal after successfully accepting deposits
    They take your money from you by asking documents for verification
    And when you submit them immediately
    They don’t respond any more
    My User id: 091f3f17-312d-4d4f-ae63-3d3f14fb9ce8

    5 January 2026
    Unprompted review
    YouHodler logo

    Reply from YouHodler

    Thank you so much for taking the time to share your review. We noticed a few important details might have been missed, so we’d like to provide some additional information to help make your review complete.

    Our company clearly outlines the verification process for the source of funds, along with other necessary steps, which you can find here: https://help.youhodler.com/en/articles/5810015-all-about-anti-money-laundering.

    This request is a legal requirement in accordance with EU regulations. We truly understand that these compliance measures can sometimes feel burdensome, but please know that YouHodler is committed to following all regulatory guidelines to ensure a safe and secure experience for everyone.

    We kindly ask that you follow the instructions provided, and if you have any questions or need further assistance, we’re here to help!

    Rated 1 out of 5 stars

    YouHodler asks for unreasonable…

    YouHodler asks for an unreasonable amount of documentations to verify your income and address when you try to withdraw you money or crypto. All the information you have provided with great difficulty never seem to satisfy them. Don't use them especially if you are not protected by your own country's financial conduct authority.

    6 January 2026
    Unprompted review
    YouHodler logo

    Reply from YouHodler

    Thank you for sharing your perspective on EU regulations. While our compliance team follows strict internal procedures, all requests are firmly grounded in applicable regulatory and legal obligations.

    We understand that compliance processes may feel burdensome at times; nevertheless, the requested verifications are legally binding. We sincerely appreciate the efforts you are making to meet these lawful compliance requirements.

    Rated 5 out of 5 stars

    Easy to use

    Easy to use. Even if making trading it's complicated... This app was make in a smart way to be use by everyone.

    2 January 2026
    Unprompted review
    YouHodler logo

    Reply from YouHodler

    Hello! Thank you for your feedback. We're delighted to see that you've had a positive experience with our platform and hope it continues to meet your expectations :)

    Rated 2 out of 5 stars

    Team is too busy

    I've been waiting for a clear answer regarding an asset of mine for a few years. The team is "too busy," and the ticket has been open for over two years. Unfortunately, I haven't received any further explanation.

    8 May 2025
    Unprompted review
    YouHodler logo

    Reply from YouHodler

    Thank you so much for taking the time to share your feedback. It looks like you’re referring to the case where you made the decision to send the funds to your YouHodler account using the HECO network.

    If that is indeed the case you are referring to, please note that using unsupported blockchains for transactions may cause delays or even result in the loss of funds. That’s why it’s really important to follow the instructions carefully when making any crypto transactions.

    Regarding the update, our team hasn’t been able to find any options to recover the funds, which is why we haven’t provided new information beyond what we’ve shared here.

    To avoid such cases in the future, please make sure to use only blockchains and coins supported by both sender and recipient.

    If you are referring to some other instance, please feel free to reach us at support@youhodler.com.

    Rated 5 out of 5 stars

    Great app

    I’ve used YouHodler for many years now and like the app, the rewards and the helpdesk is really on top of it when you need them. Highly recommend!

    20 December 2025
    Unprompted review
    YouHodler logo

    Reply from YouHodler

    Hello! Thank you for your feedback. We appreciate the time you took to share your experience and we hope that your experience with us remains positive. Don’t hesitate to contact us if you need any help 😊

    Rated 5 out of 5 stars

    Thanks for great Youhodler support…

    Thanks for great Youhodler support team.
    They was very fast and reliable answering my questions.
    Thanks.

    19 December 2025
    Unprompted review
    YouHodler logo

    Reply from YouHodler

    Hello! Thank you for sharing your feedback. We’re delighted to hear that our customer support team made a positive impression, and we hope your experience with us continues to be just as great :)

    Rated 5 out of 5 stars

    Great app

    Great app, good and fast support chat.

    19 December 2025
    Unprompted review
    YouHodler logo

    Reply from YouHodler

    Hello! Thank you for your review! Don’t hesitate to contact us if you need any help 😊

    Rated 1 out of 5 stars

    Terrible scam they have running here

    Terrible scam they have running here, you verify your account, load funds, trade crypto and then when you want to withdraw your funds they claim you have to verify more personal info or they just simply keep your money. Complete scam.

    19 December 2025
    Unprompted review
    YouHodler logo

    Reply from YouHodler

    Hello! Unfortunately, we still have not received the account details we requested from you. Please be assured that our company’s KYC procedures are fully compliant with EU regulations. We remain at your disposal and are ready to assist you. You can reach us at support@youhodler.com, and our support team will be happy to help with any questions you may have

    Rated 5 out of 5 stars

    Great support team and app

    The support team has been quick to answer, polite and efficient, way better than even some major paid services. Great app/website and great support team.

    11 December 2025
    Unprompted review
    YouHodler logo

    Reply from YouHodler

    Hello! Thank you for taking the time to share your feedback. We appreciate hearing about your experience and we hope that your experience with us remains positive. If you need any assistance, please don’t hesitate to contact us :)

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