YouFibre Reviews 89,080

A week from my first conversation with YouFiber and my new network was installed and up and running. The whole process was fast and flawless.

The speed and home connectivity it very very good, better than VM on their their 1 gigabit contract.

I live in a 100+ year old house with thick brick interior walls and it is 3 foors. With the mesh booster the signal is exceptionally great in every room and in the garden.

I went to Youfiber because I wanted a significantly cheaper option having been with VM for 22 years unbroken. I was not expecting the service to be better than VM but it is. Its fantastic.

To think they call themselves a telecommunications company is hilarious. It's impossible to get into contact with anyone at this company that can resolve a simple billing issue. We want to pay our bill and YouFibre are unable to setup a new direct debit (after they decided to move to a different system). After countless phone calls and emails they are now threatening to cut us off. I've never dealt with organisation like this. I'll be pleased when we get to leave.

Beany8 came to install our Fibre Internet, Friday 29th May. He was extremely knowledgable and informed us of every step that needed to be taken. The internet speed is great and we are really pleased.

Repeated Broken Promises and No Resolution

I am now over 8 days without internet and still no confirmed resolution.

The external network fault has already been identified by an engineer, and I was later informed by email that the issue was actively being worked on and could potentially be resolved that same day.

Nobody came out.
No updates were provided.
Still no internet.

Since then, I have continued chasing support through calls, chats, and emails with very little communication or accountability. Every time I contact support, I am simply told to “wait” without any proper update or confirmed repair date.

At this point, the situation has gone far beyond a simple inconvenience. I have lost work and income due to waiting at home for appointments and dealing with this ongoing issue, and I am now genuinely worried about paying my bills because of the financial impact this has caused.

I understand faults can happen, but repeatedly promising updates, repairs, and appointments that never happen is unacceptable customer service.

If this issue is not fully resolved this weekend, I will be contacting the Communications Ombudsman on Monday with all emails, chat logs, call records, and receipts relating to this complaint and the financial losses caused.

Very disappointing experience.

Malcom was very good and appears to have sorted the problem.

YouFibre have been fantastic since starting with them. Started having a few small issues in regards to internet speed. Kelly was fantastic over the phone and sorted an engineer visit quickly.

I have had to contact YouFibre regarding my renewal and a miscalculation of my bill. I received excellent customer service from Khaliphile S.

Great service provided along with super fast a convenient installation Sharafat Ali. Definitely recommend

Brilliant help me alot top man .... Asavela is brilliant helpful kind and done the job for me

Engineer Wayne L was polite and very helpful. Nothing was to much trouble.
Great service.

Great customer service cheers joy

had a ticket resolved by Lerato C, fast and great customer service.

Spoke with Koketso on the phone today who was very helpful and resolved my billing problem straight away. She was really helpful and kind Really grateful Thankyou.

I’ve had no issue since joining YouFibre and I would happily stay with them however when I rung them to see what can be done since I’m moving to a new area I’m told they don’t have coverage there so unfortunately I will have to leave in a couple of months thankfully because they can’t supply me they are going to waver my contract leaving fee. I spoke with a worker at customer service called kopano and he was very good at explaining what would happen next when the moving process happens so all good things from my experience

Noxolo was very helpful, and delivered a very understanding and friendly service. Very much appreciated.

I give up on YouFibre. Every time they tell me the issue has been resolved, the problem reoccurs. I have had this issue for six months. I am tired and frustrated. All I want is to use the internet without constantly having to reboot my computer to get a signal and reconnect to the Wi-Fi. Is that too much to ask?

I was offered you fibre and was told they would buy my existing contract out to which they honoured a special mention to Ryan W whom made the process run smoothly thankyou

Sharafat was excellent the service was perfect would highly recommend thanks guys amazing.

Dreadful broadband and customer service not responsive.. Ever since BRSK was merged with Youfibre I've noticed Internet speed drops and sometimes even cuts, I'm supposed to have 150Mbps both ways, now it's dropping to 24Mbps or less, and lately it's happening almost every day. I tried to contact support, not picking up calls, raised a ticked on the app explaining all this morning, no response so far (not even an email confirming) tried the 'Start troubleshooting steps" feature on their web, it stays there with the spinning wheel forever... just dreadful. I've been with Virgin for several years, no problem at all, switched to BRSK last year with promises their Fibre broadband was faster and more reliable, this is far far from reality, soo disappointing.. at least BRSK used to respond..