Yoto Reviews 41,558

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 18,378 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product as a kid-friendly and engaging device that offers a wide selection of cards and content for the entire family, often describing it as one of the best purchases made. People appreciate the screen-free entertainment, the ease of use for children, and the variety of stories, music, and podcasts available, with many noting its positive impact on daily routines and travel. Reviewers also consistently highlight the exceptional customer service, mentioning that the team is super fast, friendly, and helpful in resolving any issues. However, some customers also noted issues with delivery, experiencing delays, lack of tracking information, or products not arriving as expected. A few other people felt that the app could be improved, citing difficulties with updating settings and a confusing credit system, while some were concerned about the product's constant Wi-Fi connection.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many customers expressing that their children are... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising quick delivery, fast... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use for both parents and... See more

Order

People report ambiguous experiences with order, with many finding the ordering process easy and receiving... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent, amazing, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Compared to similar products, it feels like the most kid-friendly one! The little one enjoys the display and being able to easily switch between songs/chapters. As a parent I like the app a lot, al... See more

Company replied

Rated 4 out of 5 stars

I enjoy the ability for my child to be able to use the player on their own for stories and for the radio. I also like that myself and my partner can share a family account so if we don't have the phys... See more

Company replied

Rated 5 out of 5 stars

We've only had the player a week but are obsessed. It's nice to not have to handover a phone for audio entertainment but he can manage the device himself and it's not always on headphones. He's also l... See more

Rated 5 out of 5 stars

Such a great invention (or re-invention of the beloved cassette player!). We have both regular and mini versions of Yoto players and both are very much loved and are in daily use! Also - a special sh... See more


Company details

  1. Electronics Company
  2. Electronics Manufacturer
  3. Toy Manufacturer

About Yoto

Written by the company

Yoto is an interactive audio platform for kids. We make carefully connected audio players that kids control without using a screen. And we have a catalogue of audio that inspires creative play and learning.

Yoto est une plateforme audio interactive pourles enfants. Nous fabriquons des lecteurs audios, intelligemment connectés, que les enfants contrôlent sans utiliser d’écran. Notre audiothèque est là pour inspirer le jeu créatif et l’apprentissage. Yoto Player Yoto Mini Reviewed.com independently rated Yoto Player the 'Best Overall' kids' audio player of 2022. They also picked Yoto Mini as the winner of 'Best Value' kids' audio player. Read Reviewed.com's recommendations here: Visit Reviewed.com

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

42K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very happy with purchase

Very happy with purchase and range of cards available. Quick delivery

19 May 2026
Yoto logo

Reply from Yoto

Hi Kara,

Thank you so much for your kind words! We're thrilled to hear you're enjoying your Yoto experience. Bringing joy to little listeners and their families is what we’re all about.

Kind regards,
Yoto Customer Happiness Team

Rated 5 out of 5 stars

Can play the cards immediately

I love that I can play the cards from my phone right after purchase or link the stories to blank cards while waiting by for them in the mail. Our 5 yr old is really enjoying listening to the yoto classics!

17 May 2026
Rated 5 out of 5 stars

Amazing yotos!

We love the 2 yoto players we have (a mini and a regular size). Our 2 children fall asleep every night to a book or music and I can control it from the app, so amazing!!

18 May 2026
Rated 1 out of 5 stars

Yoto needed new charger, but they don't exist anymore. That's the start of the problem.

Yoto needed new charger, charger is discontinued so original unit is useless. Yoto offered discount on full new unit instead, but replacement unit is difficult to set up and required a new "jacket" as old model jacket doesn't fit. Weeks of missed bedtime routine for our kids and it's still not set up right.

21 May 2026
Yoto logo

Reply from Yoto

Hello Anna,

Thank you for taking the time to leave us a review and for your feedback.

We are sorry to hear about your experience with the discontinued charger and the challenges you faced setting up the replacement unit, including the need for a new jacket and the disruption to your children’s bedtime routine.

We understand your frustration, and we’re working to improve and ensure quicker, smoother assistance.

We will be sharing your feedback with our team for further review. If there is anything we left unhandled, please let us know and we will be happy to help.

Kind regards,
Yoto Customer Happiness Team

Rated 5 out of 5 stars

We love our yotos

We love our yotos. I have had one delivery issue and another issue with a cards content. Both problems were resolved swiftly and courteously.

18 May 2026
Rated 5 out of 5 stars

Really great experience

Really great experience. The customer service rep knocked it out of the ballpark and we are extremely happy we were able to get our Yodo in sufficient time to take on a road trip. It made a world of a difference to the entire trip. Thank you so much and I will always trust Yodo and love them even more now.

21 May 2026
Rated 2 out of 5 stars

Love the products, shipping is a mess

I love the products, but their shipping situation is a disaster. I can't track my order and twice now it never arrived and I had to re-order, meaning it took a full month to get here.

20 May 2026
Yoto logo

Reply from Yoto

Hi Emily,

Thank you for sharing your feedback, and we’re sorry the delivery experience didn’t meet your expectations.

We understand that tracking options can be important. In order to help keep our product costs as low as we are able, we use untracked shipping services when an order is under a certain amount. However, we’re always looking for ways to improve, and your feedback is invaluable as we review our shipping options.

We’re also very sorry to hear about the repeated delays and the frustration caused by having to reorder. We truly appreciate your patience and will take this feedback seriously as we work to improve both our shipping reliability and communication.

Thank you again, and please don’t hesitate to reach out if there’s anything more we can do to assist.

Kind regards,
Yoto Customer Happiness Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look