Yoto Reviews 41,555

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 18,378 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product as a kid-friendly and engaging device that offers a wide selection of cards and content for the entire family, often describing it as one of the best purchases made. People appreciate the screen-free entertainment, the ease of use for children, and the variety of stories, music, and podcasts available, with many noting its positive impact on daily routines and travel. Reviewers also consistently highlight the exceptional customer service, mentioning that the team is super fast, friendly, and helpful in resolving any issues. However, some customers also noted issues with delivery, experiencing delays, lack of tracking information, or products not arriving as expected. A few other people felt that the app could be improved, citing difficulties with updating settings and a confusing credit system, while some were concerned about the product's constant Wi-Fi connection.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many customers expressing that their children are... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising quick delivery, fast... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use for both parents and... See more

Order

People report ambiguous experiences with order, with many finding the ordering process easy and receiving... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent, amazing, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Compared to similar products, it feels like the most kid-friendly one! The little one enjoys the display and being able to easily switch between songs/chapters. As a parent I like the app a lot, al... See more

Company replied

Rated 4 out of 5 stars

I enjoy the ability for my child to be able to use the player on their own for stories and for the radio. I also like that myself and my partner can share a family account so if we don't have the phys... See more

Company replied

Rated 5 out of 5 stars

We've only had the player a week but are obsessed. It's nice to not have to handover a phone for audio entertainment but he can manage the device himself and it's not always on headphones. He's also l... See more

Rated 5 out of 5 stars

Such a great invention (or re-invention of the beloved cassette player!). We have both regular and mini versions of Yoto players and both are very much loved and are in daily use! Also - a special sh... See more


Company details

  1. Electronics Company
  2. Electronics Manufacturer
  3. Toy Manufacturer

About Yoto

Written by the company

Yoto is an interactive audio platform for kids. We make carefully connected audio players that kids control without using a screen. And we have a catalogue of audio that inspires creative play and learning.

Yoto est une plateforme audio interactive pourles enfants. Nous fabriquons des lecteurs audios, intelligemment connectés, que les enfants contrôlent sans utiliser d’écran. Notre audiothèque est là pour inspirer le jeu créatif et l’apprentissage. Yoto Player Yoto Mini Reviewed.com independently rated Yoto Player the 'Best Overall' kids' audio player of 2022. They also picked Yoto Mini as the winner of 'Best Value' kids' audio player. Read Reviewed.com's recommendations here: Visit Reviewed.com

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

42K reviews

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Rated 5 out of 5 stars

We've only had the player a week but…

We've only had the player a week but are obsessed. It's nice to not have to handover a phone for audio entertainment but he can manage the device himself and it's not always on headphones. He's also learning and hearing new stories each day.

18 May 2026
Rated 2 out of 5 stars

Clunky App

We mostly use the app, not the cards, and it's so incredibly difficult and has been for years, ive complained directly multiple times and they've .
- doesn't show what's playing on the yoto
- shows nothing is playing (when it is), which means you can't control it remotely
- doesn't update the volume
- takes a really long time to update the volume/timer settings
- the points vs. credits system is confusing and it's not available on the app (neither is the full library)
We were also billed twice for the same product on the same account and email address (no checks, no notifying) for a number of months. Luckily we saw it and were able to query it, after a considerable amount of complaining they finally returned the money.

Its such a shame because the kids love listening to stories, but it's such a headache for the parents!

22 May 2026
Yoto logo

Reply from Yoto

Hello Neelpa,

Thank you for taking the time to share your experience with us.

We are truly sorry to hear about the difficulties you’ve faced with the app and billing.

We understand how frustrating this must be, especially when your kids enjoy listening to stories but the app makes it challenging for parents.

We’d love to help troubleshoot and get this resolved for you.

Please reach out to us directly so we can look into the playback, volume, and billing concerns in detail.

For immediate assistance, you can visit our Help Center, where you’ll find our direct contact information and live chat options: https://support.yotoplay.com/en-US

We are committed to improving your experience and look forward to working with you to get this sorted out.

Kind regards,
Yoto Customer Happiness Team

Rated 5 out of 5 stars

Easy to order and great idea

Easy to order. Great idea to reduce screen time. I would love it if the larger device could also show date and day to help with learning times and dates etc.

18 May 2026
Rated 5 out of 5 stars

I love Yoto

I love Yoto! Every kid should have one! My son has learnt so much with the different cards we've bought him. He is 7 and can tell you all about the circulatory system! I love that it has Kids pod casts, radio, and we use the sleep sounds every single night. I HIGHLY recommend this to everyone with kids.

22 May 2026
Rated 5 out of 5 stars

Couldn’t be better!

My favorite things after just one week with a Yoto player are:
- the ease of controlling it from either the device itself or the app
- price of the cards and the content included for that price
- how each card automatically downloads to the app, so we can play it in the car!

18 May 2026
Rated 5 out of 5 stars

Met expectations.

Delivery took about a week to get to the destination, but it was delivered when stated. Our grandchildren are loving the stories we order. Discs are both entertaining and educational.

19 May 2026
Rated 1 out of 5 stars

Love the yoto, hate the customer service

Love the yoto. Terrible customer service experience. I had difficulty with the referral program and customer service did not resolve it to my satisfaction.

As an update after receiving the response to my review. I have not yet received any sort of alternate solution.

21 May 2026
Yoto logo

Reply from Yoto

Hi Courtney,

Thank you for taking the time to leave us a review.

We’re really glad to hear you love your Yoto, but we’re sorry that your experience with our Customer Happiness team has left you feeling disappointed.

Unfortunately, in this case, the referral did not match the path required for the reward to track correctly. The same email address needs to be used from sign-up through to order placement so the referral can be linked properly.

That said, we do want to help make this right. Our team reached out to you a few days ago with an alternative solution, so please do check your inbox when you can. If you have any trouble finding our message or would like us to look into anything further, please reply there and we’ll be happy to help.

Kind regards,
Yoto Customer Happiness team

Rated 5 out of 5 stars

Love it

I ordered the Yoto, a protective cover and a hard shell carrying case. All arrived in good shape and as indicated. My little person loves it!

19 May 2026
Rated 2 out of 5 stars

EMF exposure annoying to turn off.

I was under the impression that this product wasn't always connected to wifi. I wanted something that my kids could use that isn't connected to the online world and doesn't constantly have emf exposure. Yes, I can turn the wifi setting off on my account, but I have to do it every time the kids turn the Yoto off and on, which is annoying. Plus, my kids can just turn it on without me knowing. I would prefer it off at all times, and I turn it on when I need to connect it. Wouldn't have purchased if I had known this.

29 November 2025
Yoto logo

Reply from Yoto

Hello Jen,

Thank you for taking the time to leave us a review.

We are sorry to hear about the frustration with the Wi-Fi settings.

We’d love to help troubleshoot and find a solution that works better for you, so please reach out to us directly.

For immediate assistance, you can visit our Help Center, where you’ll find our direct contact information and live chat options: https://support.yotoplay.com/en-US

We are looking forward to working with you to get this sorted out.

Kind regards,
Yoto Customer Happiness Team

Rated 5 out of 5 stars

Great Product

Items arrived quickly, impressed with the device and the whole setup, device and app is well thought out and kiddo loves it.

19 May 2026
Rated 5 out of 5 stars

Highly recommend

Ordered a couple things off this site for my niece's 2nd birthday and I had left it a bit late so I was worried it wouldn't turn up in time, but they got it out to me super quick! Very impressed!

24 April 2026
Rated 1 out of 5 stars

Order never arrived

Order never arrived. Waited 10 business days before contacting support and no one has responded yet

21 May 2026
Yoto logo

Reply from Yoto

Hi Laura,

Thank you for taking the time to leave us a review.

We’re really sorry to hear that your order hasn’t reached you yet. We’ve followed up by email with more details, but if there’s anything still unclear or unresolved, please just let us know, we’re here to help.

While you wait, the digital versions of all your cards should already be available in your Yoto Library.

We’re looking forward to getting this sorted for you as quickly as possible.

Kind regards,
Yoto Customer Happiness Team

Rated 5 out of 5 stars

Perfect for my 2yo all the way up to my 8yo!

We have a Yoto mini and the regular size. My 2yo and 6yo love their Yotos and my 8 yo is even saving up his own money to buy one for himself even though he is a voracious reader! We love how simple they are to use and love the variety of books! My 6yo loves Yoto Daily!

21 May 2026
Rated 4 out of 5 stars

Very happy with purchase

Very happy with purchase and range of cards available. Quick delivery

19 May 2026
Yoto logo

Reply from Yoto

Hi Kara,

Thank you so much for your kind words! We're thrilled to hear you're enjoying your Yoto experience. Bringing joy to little listeners and their families is what we’re all about.

Kind regards,
Yoto Customer Happiness Team

Rated 5 out of 5 stars

Can play the cards immediately

I love that I can play the cards from my phone right after purchase or link the stories to blank cards while waiting by for them in the mail. Our 5 yr old is really enjoying listening to the yoto classics!

17 May 2026

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