Yellow Jersey Cycle Insurance Reviews 

Great communication, understanding, polite. Overall just a good experience during a tough time. Worked with Kien Dang who was particularly helpful.

Connor was polite, clear, helpful and very efficient in resolving my claim. First class

I had to make a claim due to an injury.
The process was simple, easy and handled very quickly.
Excellent service
Thank you to Connor

Excellent service. Especially by Jonathan! All claims managed quickly and professionally.

Had to make a claim after an accident and bike damage abroad. Once all the documents YellowJersey requested were provided they sent for payment within a day. Connor was quick to respond to all emails sent. Great service and will be sure to use again in future.

Nothing but praise for the Yellow Jersey team (especially Jonathan) who have been dealing with my claim after a big mtb crash.
Damage replacement/reimbursements for my helmet, clothing and some bike damage have all been dealt with quickly, and like for like swaps were possible. Thanks for everything so far, YJ are a quality company to deal with.

Quick response and straightforward process of claiming insurance for a stolen bike.
Jonathan was really helpful and the review of submitted documents was seamless.
In less than 2 working days since filing in the claim form I now have confirmation for the order of a new bike and an upgraded lock!
Really happy to have had their support during a very frustrating time!

Super quick response and satisfying resolution

Simple process to claim and all completed in 48 hours. Couldn't have been easier, and correspondence was always clear.

The response to my claim was very efficient. The claims administrator emails sent to me were empathetic and made the process much easier. The settlement took four days in total to finalise.

My bike got stolen and it's my main vehicle. Yellow Jersey assisted me during the whole process of sending details regarding the claim. The claim has been dealt with great communication and efficiency. I recommend yellow jersey and I will insure my next bike with them. Thank you.

Best bike insurance company. Incredibly responsive and helpful team. You can pick up the phone and quickly get through to someone. I recently got a race entry fee refunded which was included in my policy due to an unfortunate injury meaning I could no longer compete. It’s often easy to expect insurance companies to try and wriggle out of these claims and not help, but Yellow Jersey team swiftly actioned my refund which was so pleasing to see. Amazing customer service - thank you Connor and Jonathan for your help.

Best bike insurance company. Incredibly responsive and helpful team. You can pick up the phone and quickly get through to someone. I recently got a race entry fee refunded which was included in my policy due to an unfortunate injury meaning I could no longer compete. It’s often easy to expect insurance companies to try and wriggle out of these claims and not help, but Yellow Jersey team swiftly actioned my refund which was so pleasing to see. Amazing customer service - thank you Connor and Jonathan for your help.

Having been a Yellow Jersey customer for three years, I was devastated to find that they would not pay out when my bike storage unit was broken into and I had £15K of bikes stolen. I had Ultimate coverage on both bikes, but YJ refused to pay me a penny due to technicalities in their policy document that were ambiguously worded, at best. I have since found out that their main competitors would have paid out fully under the same circumstances. Would definitely tell all keen cyclists to avoid giving any business to YJ in the future. In addition, every person I dealt with at the company was rude and not at all empathetic. They seemed to revel in not paying me any money.

Claim sorted quickly and efficiently
Had the awful experience of mine and my wife's MTB's coming off the roof of my car when the roof rack failed. Kien took all the information and quickly sorted out finding a direct replacement of my wife's MTB and because mine was no longer in stock, the cash equivalent to be able to replace mine with the new model. Bike was delivered directly to my work within 2 weeks of the incident and we're back out on the trails! Would 100% recommend insuring your bikes with Yellow Jersey Cycle Insurance

Absolutely appalling. Not a company run by or for cyclists. As with so many others I discovered after holding a policy for 8 years (with no claims) that when you need them, they do everything in their power not to pay and to slow things down. I get that things need to be verified and false claims just put up prices for everyone. However, when things go wrong you need your insurance company to move quickly - something YJ are unable and unwilling to do. At every turn new and irrelevant questions - wanting receipts that had been previously provided for something that was not being claimed for were requested. After a months prevarication I was told another 10 weeks were needed even though the damage had been independently verified by a bike shop. I don’t know many cyclists who could do without their bike for 2.5 months. I’ve had bigger and more complex car insurance claims settled and sorted far quicker. It really is difficult to state how bad they are - if you love your bike and love cycling avoid this joke of an outfit like the plague.

The yellow jersey response below is a perfect example of why you should avoid them. It is TOTALLY untrue to say I would not supply any further photos. As per the long and painful exchange with them I stated that it was difficult to see the frame crack and tried to take further images but these were no better than the ones originally supplied. Disingenuous and misleading are the polite way to describe this response. I had stated from the start I was claiming for a frame only but email after email just slowed everything down. YJ had the receipts for the bike as crashed but asked for other totally irrelevant information…slowly. I don’t seem to be the only person suffering from their appalling service….

Just a really bad insurance. Will do anything to pay you as little as they possibly can. As you have other things to do in life than suing them, they get away with it.

Claimed my Insurance for my cycling accident on 29th December 2023. Hit by car on my birthday is definitely not a good start. Connor Peter from yellow insurance assist me with helmet insurance claim and payment received on today. That's a quick few days process. Thank you Yellow Jersey and Rapha . =)

I used Yellow Jersey with RCC, it is quick and reliable. I had a crash recently and I had a broken collarbone. It was settled within a week without any hassle.

The coverage provided was satisfactory, although I was somewhat surprised to find that damages to my bike were not included. Nevertheless, the claims administrator exhibited excellent politeness, precision, and responsiveness.