XM 

Scam Alert — XM
I’m sharing my experience to warn other traders. I discovered XM through an advertisement, opened an account, deposited money, and started trading. However, I noticed that the spreads were quite high, which affected my trades and resulted in additional losses.
After that, I stopped trading and left the account inactive for some time. When I tried to log in today, I found that my account had been banned, and I could only see a demo account with some points in it.
I contacted customer support to ask what happened, but unfortunately, I felt that the support team was rude and unhelpful. They told me that my account had been closed because it was inactive, but they have not given me a clear explanation or properly addressed my concerns.
I also did not receive the referral bonus that I was expecting.
I’m sharing this so other XM users can be careful and do their own research before depositing money. This is based on my personal experience and concerns, and I hope XM provides a clear explanation regarding my account and funds.

I have done everything this broker has asked of me and have been completely cooperative throughout the entire process. Every document, clarification, and piece of information requested has been provided, yet my funds remain inaccessible more than a month later, with no clear explanation of when this situation will actually be resolved.
I understand that brokers may need to conduct reviews or checks, but there should be reasonable communication and a defined timeframe when a customer has fully complied with their requests. Instead, I have been left repeatedly seeking updates and answers about my own money.
This experience has been extremely frustrating and disappointing. Customers should not be left in limbo after doing everything required of them. I believe there should be greater transparency, accountability, and a clear resolution rather than prolonged uncertainty.

My withdrawal is currently blocked and I am unable to access my funds.

My XM Account ID is 400953190 and my account shows a balance of USD 2,032.25. When I try to access the Withdrawal Methods section, XM displays the following message:

“There are no available payment methods for this account. For further assistance, please contact customer experience team.”

This issue has occurred while my withdrawal verification is already under review.

The Financial Risk Team requested an official bank statement for the bank account used for my withdrawals. I have already submitted the requested documents and subsequently provided the correct official HDFC Bank statement for my registered withdrawal account.

My Financial Risk case reference is 4CZEGY. I also submitted a support request through the Members Area under reference BQES3Q.

I have fully cooperated with XM and provided the documents requested from me. However, I still have no available withdrawal method and cannot access my funds.

This is causing serious financial difficulty for me.

I am requesting XM to urgently investigate my account, complete the pending verification, restore the available withdrawal method and process my withdrawal without further unnecessary delay.

I hope XM’s Financial Risk and Customer Experience teams will take immediate action and provide a clear resolution.

This broker has left me extremely frustrated. My funds have been held for an unreasonable amount of time, yet I have not been given a clear explanation, timeline, or meaningful resolution. Customers should not have to repeatedly ask to access their own money.
The lack of transparency is unacceptable. At this point, it feels like the company believes it can simply hold a customer’s funds and decide when or if the customer gets answers. I expected professionalism and accountability, not silence and excuses. Potential customers should think carefully before trusting this broker with their money.

my xm account suspended or i re uplod document but no any responce team .i advise do not open xm account

Hello i wrote this again
My account number is 53184585

I am extremely frustrated with how XM has handled my withdrawal.

It has now been almost 2–3 months that I have been unable to withdraw my own money. For nearly three months, I have been trying to cooperate and resolve this issue, but there is still no clear solution.

They keep repeatedly asking me for proof regarding my crypto wallets, even though I have already provided everything that I am able to obtain. I have submitted screenshots, videos, transaction information, and all other available evidence to demonstrate that the accounts and wallets I used belong to me.

After providing all of this, they are now asking me for proof for another wallet address. The problem is that I used Trust Wallet, which does not have KYC and therefore does not provide the type of account-holder documentation they are demanding. I cannot provide a document that simply does not exist.

I have also contacted support@xmcom several times, asking for assistance and explaining the situation. However, they keep referring me back to the Financial Risk Department, and every time I contact Financial Risk, I receive essentially the same response asking for documents that I have already explained are impossible to obtain.

This has become an endless cycle. I contact Support, they send me to Financial Risk, and Financial Risk continues requesting documents that the wallet provider does not issue.

What makes this even more frustrating is that I AM WILLING TO COOPERATE. I have repeatedly told XM that I am prepared to complete other reasonable verification procedures to prove that I am the legitimate owner of my XM account and that I am the person who used these wallets.

I am not refusing verification. I am actively trying to cooperate.

But how am I supposed to provide a document that does not exist?

Their responses are also extremely slow. Meanwhile, my funds have remained inaccessible for almost 2–3 months. Instead of offering me a practical alternative verification method, I keep receiving the same requests over and over again.

At this point, the way this case is being handled feels completely unreasonable. I have cooperated, submitted everything available to me, and repeatedly asked for another way to verify my ownership. Yet after almost three months, I still cannot withdraw my own money.

I am asking XM to properly review my case, provide a reasonable alternative verification process, and finally resolve my withdrawal so that I can access my own funds.

I had my account #322245766 closed and $770 USD of legitimately earned profits confiscated by XM without a fair human review.

I am the sole owner and trader of this account (Jean). All KYC documents belong strictly to me, and all capital was deposited from my personal bank account. My account was flagged automatically for "linkage" simply because my daughter assisted me during onboarding using a shared home network.

When I requested a manual review, XM refused to provide any specific technical grounds or details for the flag, hiding behind generic boilerplate policy terms. I offered to undergo a live Video KYC with my ID to prove my identity and sole ownership of the funds, but support completely shut down communication.

I have already escalated this case to the Financial Commission. I strongly advise traders to be careful, as automated system flags can lead to arbitrary profit cancellations without any technical explanation.

Account Number: 322245766

XM IS A SCAM BROKER!! AC: 88845917

XM IS A SCAM TRADING PLATFORM!!! NEVER USE XM, THEY WITHHELD ALL MY PROFITS FROM 2024-2025 AND YOU CANNOT WITHDRAW THEM. THEY KEEP ALL YOUR PROFITS. THEY ARE SCAMMERS. I GUARANTEE IT. I ONLY DEPOSITED MONEY TO COPY-TRADE THEIR SYSTEM. THEY MADE ACCUSATIONS AGAINST ME SO THAT IN THE END I HAD TO CLOSE MY ACCOUNT AND THEY KEPT MY MONEY.

Never give you withdrawal

I am very disappointed with XM. I have been communicating with Customer Support, specifically Mariam, and she has been very helpful and has genuinely tried to assist me with my case. However, despite her efforts, my issue has still not been properly addressed by the AML or Complaints Department.

Mariam has continued to follow up and try to help, but unfortunately, there has been no meaningful progress from the relevant departments. My case has now been pending for almost one month, despite my full cooperation and submission of all requested documents.

I sincerely appreciate Mariam’s efforts, but I kindly ask the AML and Complaints Departments to review my case urgently and provide a clear response and resolution to my registered email address.

I have been scammed by this platform. I deposited 500 USD via UPI, but the funds were never credited to my account. Following this, I raised a support ticket (Ticket ID: NIBXF9) under my account (Account Number: 92044339) and contacted their team. The only response I received from their agents was to remain patient while their team investigated the issue.Shortly after, they suddenly terminated my account, claiming there was "unauthorised access." This claim is completely false, as I have only ever accessed my account from two of my own secure devices. They have cut off my access and refused to return my funds.
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Now it's almost 1 week since they told me here that one of their team member will be contact with me but did not get any call or email from their side
Now when i try to talk with their agent in live chat and ask about my missing deposite, Thay are now saying that we don't have such deposite record in your account and when asked about my money (Refund) they are like we don't know and the money did not reach to us, So where did my money gone.
They are scamming peoples.
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I have been trading on xm since last one year and beacuse of me many friends of mine started trading on xm now they all stop using xmbecuase of this. After one year they are treating me like this so,
Guys please if you don't want to get scammed then don't use XM they are scammer now from their officeal email they are saying that we don't find your missind deposite in your account i have lost my 50000 INR this is warning from my side don't use XM.
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It's more then 2 month and now they are refusing to give me my money, they clearly saying that we don't have any transaction record, so where did my money gone.

Which broker has the rules like prop firm ?
worst ever broker i have ever seen in this industry

My name is Liping Wu.
I have an account in XM Pro. The account number is 99473836.
I gradually deposited about CA$110,000 (about US$75,000) to my account 99473836 in XM Pro since April 2026. I only withdrawn about US$6,000 during April to July 2026. Up to now, I still have more than CA$100, 000 (about US$67,000) in my XM Pro account .
XM Pro rejected my withdrawal application of US$17,000 on July 8, 2026. I immediately requested XM Pro to provide reasons and evidence for the rejection. However, XM Pro ask me to pay another US$50,000 for inspection.
After I rejected to pay the amount of US$50,000, XM Pro has stopped me to access my account since July 29th, 2026.
This is a criminal event. I need to get access to my account and get my money back immediately. Meanwhile, I have collected all the records of transections.

I am a ib ad xm remove my client 700$ profit from there account without any reason and when i contacted xm no response. My client many times contact you but from your side no response and it's my responsibility that i solved his problem because he is under my referral but you are treated like you are scammer.

My account number is 45141214.XM suddenly blocked my account and withheld 607 dollars and asked me to provide verification documents which I am providing for last 40 days.Upon asking about my case,they send the same email to provide identification documents which I have already provided at least 20 times in last one month.
They are very poor in communication.They are scamming people by not paying their own funds

Hi, I had deposited 8802 rupees on 13/08/2026 at 7:31am. i have mailed xm support almost 10-12 times but fund not credited in wallet. my account id #324151943 and I have mailed with payment proof. thank you.

I have not received any refund of that amount and I have downloaded bank statement till 20-08-2026 at 8:29am. I have wasted my 8 days. How can we trust if want to deposit in lakhs and crypto deposits too. Others have to think properly. Thank you.
Edited on 20-08-2026 at 3pm

last XM mail on 20-08-2026 at 5pm
Regarding your concern, kindly note that according to our records, our payment system provider have not received the funds and also our payment system provider cannot match the payment records with any channel related to our company.

Thank you XM. Guys think well before choosing broker.

Edited on 22-08-2026
XM denied to respond my mails and repitatively giving irrelevant answers. I'm frustrated and now I'm officially leaving XM broker. You guys can think well before depositing funds.
22-08-2026 at 08:55pm.

Edited on 25-08-2026 at 01:45am
I have changed my broker. Thank you XM for the cause of frastuation and lose of hard earned money.

i had a bad experience with XM Global this Year, i have been trading since December 2025, on 14 July 2026 they accused my account of Money Laundering and restricted my 301932816 account from withdrawing cash, and candle manipulated my trades after so i lost nearby 3k in 1 night , they are total scammers who block your account when u are in a profitable spree. i contacted the relevant support team , and they keep procrastinating my request day by day, saying that they will resolve the issue after i afforded all the statements that they asked me about, they are clearly scamming people , i don't recommend this Broker at all , and i swear to god , i have a fanbase of followers in morocco of 15k, all my trading students that respect me and i affiliated unfortunately to use XM , i will ask them to remove this broker if my money and account are not regulated in the next days. and also i am gonna report this to the relevant Fraud Department, let see how this is going in a juridical way.

My Experience with XM Trading – Not Worth Trusting

My name is Shailesh Doke, and I am a client of XM. My experience with XM has been very frustrating and, in fact, unpleasant.

I deposited about 330$ to my XM account, plus I received a bonus from XM. After some time, all the money was withdrawn from my XM account, and I was accused of violating XM’s laws and regulations and performing fraudulent activities.

The problem is that I am not aware of what regulations or rules I have violated according to XM’s official documents.

I have already been in touch with XM’s support more than 15-16 times via email in the last month in relation to my dispute and case. I have already attached all the necessary attachments and documents to prove that I am not a scammer and that my deposits are legitimate. Additionally, I provided my verification to XM to ensure that my account officially belongs to me.

Nevertheless, even though I have all the necessary information and documents, XM’s support has not explained to me what exactly happened to my deposits and why my account is being blocked. I am asking them to clarify what happened to my money, and what regulation I have violated, but so far, I have not received an official and detailed answer.

Some questions I have are as follows:

1. What happened to my approximately 330$?

2. What regulation or rules exactly did I violate according to XM’s official documents?

3. Since XM suspects me of performing fraudulent activities, what did I do exactly?

4. Why didn’t XM respond to my request for providing references to the regulations I have allegedly violated, even though I provided all the data about my transactions and deposits?

5. Why didn’t my funds/withdrawals return to my account?

6. Why was my account closed or blocked after I provided my verification?

Besides, my account has been blocked after I provided my verification. I have documents and evidence that can confirm my statements, and I will provide them if needed.

I would like to clarify that my concern is not only about the money but also about the fact that I have not received an official answer about my activities being suspicious and fraudulent according to XM’s regulations.

I am writing this review after more than 1 month of disputes and communication with XM’s support. Therefore, I lost trust in XM after the whole situation that happened.

I am not asking people to believe me blindly. On the contrary, I would like to ask XM to explain to me what happened to my money, what regulations I have violated, and to clarify my reputation.

Overall, my experience with XM has been frustrating and unpleasant, and I will be very careful in the future before making any deposits with XM. Thus, I will advise other traders to read the terms and conditions of XM carefully and pay special attention to the rules regarding bonuses, restrictions, deposits, and withdrawals.

- Shailesh Doke

It has been 6 months since my Deposit amount is missing. Tried everything, still no support from XM Team. XM is a fraud broker. XM has not returned my Deposit money yet.

I trusted XM with my money, but after depositing and trading, I faced serious problems with account suspension, KYC/AML verification, and withdrawal\. I provided the documents and explanations requested, yet I still did not receive a satisfactory solution regarding my funds\.

The communication and customer support throughout this situation have been extremely disappointing\. A broker should give its customers clear explanations and a fair process when there is a dispute involving their money\.

After this experience, I have completely lost confidence in XM\. I would strongly advise other traders to think very carefully before depositing their money with this broker\.

**Very poor experience\. Very poor support\. Very disappointed with XM\.**

Dear XM Support Team,

I am contacting you regarding the documents I submitted for verification more than five weeks ago. My documents are still showing as “under review,” and I have not received any update.

I would kindly like to know why the verification is taking so long and whether there is any issue with the documents I submitted. If any additional documents or information are required from me, please let me know and I will provide them immediately.

I would also appreciate it if you could escalate my case to the appropriate verification team and, if possible, expedite the review.

Thank you for your assistance. I look forward to your response and hope this matter can be resolved as soon as possible.

Kind regards,

[Isacc gbamire ]
[302555100]
[Isacc gbamire1@gmail]