XM 

Sharing my honest experience with XM: the withdrawal process has been frustrating, with repeated verification requests and no clear resolution. I’ve also raised concerns about transactions I did not authorize, but have yet to receive a satisfactory explanation.

I expected better transparency and customer support. **Unfortunately, I cannot recommend XM based on my experience.**

Unfair cancellation of profits and account termination - Account #317549124

I have been trading with XM using Account #317549124. Recently, XM terminated my account and nullified all my legitimate profits, claiming a violation of terms due to a "connected account

The only reason for this flag was that I had my funded trading account logged into the same MetaTrader 5 (MT5) app/device for convenience. I operated my XM account independently, executed my own trades, and strictly followed market rules

When I reached out to their support team to clarify and request the release of my earned profits, they provided automated templated replies stating their decision is final without giving any specific proof of abuse or cross-trading.

Canceling a trader's hard-earned profits simply based on an IP/device match in MT5 is completely unfair. I request XM to review my trading history, verify my identity, and release my legitimate profit balance.

Very disappointing experience with XM regarding a competition reward.

I won 2nd place in the TRADINGPAPA GIVE BACK competition and received a $500 credit in my XM account. I later made around $29.36 in trading profit and requested a $30 withdrawal.

After the withdrawal, the entire $500 credit was removed from my account. I contacted XM support several times, and they explained that their proportional credit policy applies to competition credits as well. Since I withdrew 100% of my cash balance, 100% of the credit was removed.

My main issue is that I was not clearly informed at the time of withdrawal that withdrawing my available balance would result in losing the entire $500 competition reward. If this had been clearly shown to me, I would have managed the withdrawal differently.

I asked XM to review the situation and even requested a one-time goodwill exception, but they refused and said they cannot make exceptions to their policy.

I understand that XM has its policies, but I believe such an important condition should be clearly communicated to customers before they make a withdrawal.

I am sharing this review based on my personal experience and the responses I received from XM Support. I hope XM improves the transparency of these conditions for other traders.

Very bad experience with XM – unacceptable trade execution

I am extremely disappointed with XM’s trade execution during a major news event.

I had an XAUUSD trade already open before the news, and I placed my stop loss at break-even before the news was released. However, the trade did not close as expected when the price moved, and I had to close the trade manually myself.

I also experienced a similar issue during last week’s NFP, where my stop loss was hit but the resulting loss was much higher than I expected.

When I contacted XM, I kept receiving the same generic explanation about “slippage” during news events. I understand what slippage is, but that does not explain what happened with my specific trades or why my stop loss did not work as I expected.

This has been an extremely frustrating experience. I have traded with other brokers and I have never experienced this kind of issue with my stop loss before.

Based on my experience, I am extremely disappointed with XM’s execution and the way this issue was handled by support. Traders should be very careful and understand the risks of trading major news events with this broker.

Hi. My name is Mareena.
Knowing that rejecting the documents uploaded are a usual way of delaying the requests or complaint, I'm facing the same since last 3 days. With no reason my documents uploaded are being rejected. The bank too has confirmed that the documents am provided are correct and still I keep getting reverts that the upi id is not visible or it's hidden when it's clearly bright visible from the first doc uploaded. I did a upi trans to deposit and it's not anywhere, nor in my bank ac nor in my XM ac. Where did it go?? UTR is provided, trans details are shared. Bank has suggested if this continues to report it at cyber cell to get your account blocked. I'm collecting enough proofs from other users too who have faced the similar issue at the same platform! This is purely fraud. I'll be waiting max till today noon. No further improvements in my case will surely make me go ahead with it!

Reply: I have sent you the case id and details asked.

UPDATE: THIS IS TO UPDATE THAT XM RESOLVE MY PROBLEM AND IF THERE IS ANYTHING I WILL UPDATE.

I want to bring an important matter to the attention of the trading community.

Recently, I experienced a critical issue with XM Broker. At a decisive trading moment, the deposit option was blocked, preventing me from adding funds. As a result, my equity dropped from $4,500 USD to just $300 USD and that cause overall STOP OUT.

I recorded the entire incident on video and shared it with XM. Initially, their representative acknowledged in writing that it was a system issue. However, later they changed their stance, claiming they found no problem and could not take responsibility. Instead, they offered me $1,000 USD as credit—but this is not about compensation.

This is about trader protection and accountability. If brokers can block deposits at critical times and then dismiss the issue, it undermines trust in the entire trading system.

Even more concerning, I have reached out to regulators but received no response or acknowledgment. This raises serious questions about oversight and whether brokers are operating without proper accountability.

I will be posting video and screen evidence in my next update. My goal is not personal gain but to ensure transparency and protect the trading community from similar experiences.

UPDATE : STOP XM.COM JUST COPY PASTE EMAILS , I HAVE ALL THE PROOF AND IF SOMEONE SHOW HOW TO ATTACHED HERE OR UPLOAD, COZ YOUR TEAM ALREADY TOOK DECISION AND THEY CAN'T SOLVE, SO LETS THE COMMUNITY DECIDE.

I don't have that experience it's my first time trading

BAD DEPOSIT SYSTEM

I tried to deposit usd through volet.com but all deposits getting cancelled by showing error message, it saying name doest match with records, butactually i made it in same mail with same name, i contacted support team they first saidit is the issue with browser, i tried with difeerent browser and profile issue still there please solve the issue

I created my account with XM only to trade news with 1:1000 leverage with them, after i trades the NFP news of august with 1:1000 leverage today they sent me an email saying they reduced my leverage to 1:100 and i cant open any more account its fixed to 1:100 only because they knew i will be profitable with that high leverage so i withdraw all my funds with this lier broker

XM literally blocked my profile because they apparently state that I'm connected to another account that was terminated. I only have one account with them. I feel this is a tactic to withhold your profits. Whats the point in being a massive broker when you can't pay your clients their profits and lose clients because you're greedy. I registered through a partner code linked to XM, so if someone on that partner code was probably blocked then everyone else will get blocked. Doesn't make sense. Its a tactic to withhold profits generated. Issues with bonuses, news events, etc. Upon reviewing these trust pilot reviews i wished i had seen this earlier. Rather XM review their policies or close their brokerage. There's other brokers that doesnt give you these issues.

And this is in relation to account number 322199795.

Many times u place a trade u see the msg connection lost worst if there is news and u want to trade a news

I am very disappointed with the handling of my deposit issue.

On August 5th, I made a deposit to my XM account using cryptocurrency, but the funds were not credited to my trading account. I contacted support, and I was informed that if the funds were not received within 24 hours, I would receive a refund link via email.

More than 24 hours have passed, but I have not received any refund link, and my money has still not been credited or returned. I have contacted support again, but I have not received a clear solution or an exact timeframe for resolving this issue.

This situation is very frustrating because my funds are currently unavailable, and I am still waiting for a proper response.

I hope XM will investigate this matter urgently and provide a solution as soon as possible.

They will grab your money if you make profit and nothing will be happen after your many requests to them.. They are completely fraud

Dear XM Deposits Team,

I am writing regarding my on-chain deposit made on 24 July, which has still not been credited to my trading account 430414867, despite more than 11 days having passed.

The transaction is confirmed on-chain, and the destination wallet has successfully received my funds. Additionally, you requested proof of wallet ownership, which I submitted and was informed has been approved. However, my deposit has still not been credited.

To make matters worse, the trading account 430414867, which I was actively using, has completely disappeared from my XM dashboard. I can no longer see or access it.

I have contacted live support multiple times, but I continue receiving the same generic responses and am repeatedly told to email the deposits team. After 11 days, this issue remains unresolved.

I kindly request that you:

1. Credit my deposit to trading account 430414867 immediately, or explain why it has not been processed.
2. Investigate why my trading account has disappeared from my dashboard and restore access.
3. Provide a clear update with a timeline for resolution instead of generic responses.

This delay is unacceptable, especially since the funds have already been received on-chain and my wallet ownership has been verified.

I look forward to your prompt resolution.

Kind regards,

They're Getting Suspicious (But the Issue was Resolved)

I worked with them for a long time (close to 2 years if not 2 years already). They never had issues during that time. But, I made a withdrawal on 25th of July 2026, and it never arrived (I wrote this on 1st of August). I tried reaching out and they just tell me that the matter had been escalated to relevant department. I asked for information on when it will be done, they never gave a timeline. How long does it take to check where someone's funds are? With their experience, it should be minutes. One star from me.

However, the issue was resolved. The money was reversed to my account as at 4th of August 2026 (10 days after the failed withdrawal attempt). So, that changes my one star to a 4 star. Less one star because it wasn't quickly resolved. They should probably work on that. Regardless. I hope that this will help somebody in the future.

Look, XM has taken my money, and I believe I have been scammed.

Here is what happened:

Four months ago, I deposited $1,000 into my XM account. I made more than $3,000 in profit and successfully withdrew the $3,000. After that, I still had around $1,000 left in my account, which I continued trading with. Unfortunately, I eventually lost that amount through trading, and my balance was reduced to only $0.40. I have the official XM account statements and more than 10 pieces of evidence proving all of these transactions.

After that, I did not trade for about four months.

Recently, I made a new deposit of $952 and started trading again. After some losses, my account balance was $758. I then requested a $200 cryptocurrency withdrawal. During the withdrawal process, XM required a face liveness verification. Because the lighting was poor, the verification failed.

After that failed verification, my $200 withdrawal became stuck. I contacted XM Support, but they took about two days to reply. They informed me that my account had been restricted because the face verification had failed and asked me to upload four verification documents in order to recover my deposited funds.

I uploaded all four requested documents. However, after that, my account balance suddenly became $0, and the $758 disappeared.

Later, the support team asked me to provide my bank statement and the recording of my cryptocurrency deposit into XM, which I also submitted. After that, my entire XM account and MT5 account were blocked. I can no longer log in.

Whenever I ask about my missing funds, XM Support keeps saying that the $758 was trading profit and not a fresh deposit. However, I have the official XM statement, which clearly shows that before the new deposit my balance was only $0.40, and then a new deposit of $952 was credited to my account. This proves that the $758 came from my new deposit, not from any previous trading profit.

Despite providing all the evidence, XM Support is not listening to my explanation or addressing my concerns.

I mean below is the mail sent by me to XM , time and energy went in writing this mail and even after this mail, they sent the same copied and pasted reply to me.

"Hi XM team,

6 months of using XM, all I'm facing is continuous issues regarding transactions, 6th april I did a deposit of 15k which was never credited to my trading account nor refunded to my bank account, for weeks XM team kept stalling me saying that your funds are safe and you'll receive your refund in few days, everytime I reached out to them I got the same reply.

Even after this much frustration in few months of trading with XM, I thought to give it another try because I liked the concept of XM assigning a genuine relationship manager for the issues, I'll be very honest from the whole XM team, Richa who's my relationship manager is been very supportive and kind in listening to my issues. She provided me the guidance about how I can get my earlier issue resolved and for that bank has clearly mentioned that the 15k rupees are currently are with XM only.

While my this issue was not resolved, I faced another deposit failure of 10k rupees and I panicked because even after 2 hours of deposit my money was not reflecting in my trading account, so it was very natural of me to file a complaint of charge back, if XM team would have resolved my previous issue why would I've taken this step, now due to the charge back my account is been terminated but that is not even the problem, problem is simply accountability and understanding the bare minimum of the issue your user is facing, I mean I have provided every possible statement proofs to your team and I'm still getting stalled.

Today I visited my bank's branch the second time related to the transaction issue I faced with XM on 6th april, and my branch manager clearly stated that you have an official email from the bank that the transaction is currently held by beneficiary firm ,you have your bank statement , now it completely depends on beneficiary bank or XM to take actions from their side you or HDFC can't do anything in this, but still there's no accountability from XM team regarding that also.

Regarding my stuck deposit in your trading account, I don't know why I've been treated like a scammer or something due to account termination which I did genuinely due to concerns over previous issue, there's no substantial reply over that issue too.

This is my last mail from my side to XM team, because I'm genuinely tired and frustrated from getting stalled again and again, I don't have this much time to keep visiting my branch again and again, I hope your team have some accountability, and solve both my issues, so that even after account termination I can atleast give a positive review of xm to someone else or my peers.

I've attached all possible proofs for both my issues and I'm still interested to continue with xm if it is possible."

My genuine request to traders community who is reading this review, exness anyday anytime exness, if you come to XM for UPI ,I can promise you from my experience, they will directly or indirectly will scam your money, either by third party upi transaction issue, or if you raise issues with bank, blocking your trading terminal and holding your money, but I can genuinely say this, globally maybe XM is well recognised broker, but in India a complete scam, your money is never safe ,zero accountability, I've provided them bank statements screenshots literally zero accountability, their big plan is to frustrate the user so much that he stops asking eventually, first issue they did this only and it's not resolved yet, similarly now with second issue, simply frustrating me.

IT HAS BEEN OVER TWO MONTHS, AND XM IS STILL WITHHOLDING MY USD 4,110.61.

I SUBMITTED EVERY DOCUMENT THEY REQUESTED AND FULLY COOPERATED. SINCE THEN, ALL I HAVE RECEIVED ARE THE SAME TEMPLATE REPLIES SAYING MY CASE IS "UNDER INVESTIGATION" AND THAT THERE IS "NO ESTIMATED RESOLUTION TIME."

HOW CAN A REGULATED BROKER HOLD A CUSTOMER'S MONEY FOR OVER TWO MONTHS WITHOUT PROVIDING A CLEAR REASON, ANY EVIDENCE, OR EVEN A TIMELINE?

I REPEATEDLY ASKED XM TO EXPLAIN WHY MY FUNDS ARE BEING WITHHELD AND WHEN THEY WILL BE RELEASED. THEY CONTINUE TO IGNORE THOSE QUESTIONS.

I HAVE NOW ESCALATED THIS MATTER TO THE FSC OF BELIZE AND WILL ALSO BE FILING COMPLAINTS WITH CYSEC AND ASIC.

XM, ENOUGH IS ENOUGH. STOP SENDING TEMPLATE REPLIES. EITHER PROVIDE A PROPER EXPLANATION SUPPORTED BY YOUR TERMS AND CONDITIONS OR RELEASE MY USD 4,110.61 IMMEDIATELY.

UNTIL THIS MATTER IS RESOLVED, I CANNOT RECOMMEND XM. I WILL UPDATE THIS REVIEW WHEN MY FUNDS ARE FINALLY RETURNED.

This company is beginning to play trick with traders capital. I deposited 227 dollars which cost me 144000XAF. Then I traded and realized just 1 dollar profit. When I requested for withdrawal of 228 dollars, they only paid me 131000XAF. This show that they charge 9% for withdrawal of 'my capital because I just break even. Their customer support is not replying my emails. This happen on 25/07/2026

Think twice before depositing with crypto on XM.

I deposited using a crypto wallet.
When I made a profit, XM returned only my deposit to my crypto wallet.
They told me the profit must be withdrawn through Online Bank Transfer.
Support also said only GOLD accounts can withdraw profits via crypto.
I asked for the official policy or clause, but they could not provide one.
This policy is not clear before you deposit.
If your bank account cannot be used or your details don't match, you may face withdrawal problems.
I have screenshots and chat proof of my conversation with XM support.

Please ask XM in writing how your profits will be withdrawn before depositing with crypto.