trading platform is ok but their support team is pathetic , had a withdrawal issue with them and they really don't care to give me the utr no for tracking ,instead asking multiple bank statements , wh... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hey! My name is rehana Shafique I'm user of XM. My experience is not good but moderate. I'm facing withdrawal request issue. I don't understand why this is occur. XM ask about Bank statement. I provid... See more
Company replied
Within an approximate 10-minute window, multiple consecutive 1.00 Lot (100 Oz) Gold BUY orders were triggered and executed in rapid succession (e.g., Ticket #92457632, Order #97203091). Every single o... See more
Company replied
Everything was good until I was allegedly blacklisted because of arbitrage trading without providing evidence now am banned There rules are complicated and you can’t appeal Even withdrawals tak... See more
Company replied
Company details
- Finance Broker
- also in
- Currency Exchange Service
- Investment Service
- Non-Bank Financial Service
- Stock Broker
About XM
Written by the company
Our values
Having clients from over 190 countries all over the world, we proudly consider ourselves to be amongst the best globally known brokers in the trading industry. Since our motto is BIG, FAIR, HUMAN, we believe that focusing on our clients is what differentiates us from the other competitors. Our clients always come first regardless of net capital worth, account type or size of investment. All our clients receive the same quality services, the same execution, and the same level of support. We were founded on these values, and that will not change.Customer Experience team
Our awarded Customer Experience team, established by well-trained, human-focused officers is available to assist our clients 24 hours a day.Easy and Convenient
Our systems are built and updated in such a way that we offer our clients the best available trading experience. Between the several platforms offered and the new all-in-one XM App, our customers can easily trade on the go whilst having the ability to manage their accounts at the same time.About us
XM Group is a trusted global broker with clients in almost every country of the world. The four entities of the Group are each regulated by established and well-known regulators and they all adhere to enhanced regulatory standards.Our wide range of CFD trading instruments offers to our clients the power to choose easily and efficiently between stocks, forex, precious metals and several other asset classes. Our clients also enjoy trading from a single multi asset platform with some of the most competitive spreads and with our no rejection of orders and no re-quotes execution policy.
Please visit our official website to check the percentage of retail investor accounts losing money when trading CFDs with us. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.Contact info
12, Richard and Verengaria Street, Araouzos Castle Court, 3rd Floor, 3042, Limassol, Cyprus
- support@xm.com
- xm.com
Breach of guidelines
Account Closed Unfairly, Deposits Work but Withdrawals are Blocked
Absolutely terrible and highly suspicious experience with XM. I received an automated email stating they were closing all my accounts due to a supposed violation of their "bonus Terms and Conditions." The most frustrating part? I never even used any bonus. Despite this, they decided to terminate my account and effectively hold my $1,067.98 hostage.
Here is the breakdown of this nightmare:
1. Unfair Account Closure: They closed my account citing bonus rules, even though I did not utilize any bonuses. Their decision is final and they refuse to listen to reason.
2. Deliberately Broken Withdrawal System: Their termination email instructed me to withdraw my remaining balance. However, every time I try to withdraw my $1,067.98 via Binance Pay, the system immediately crashes with the error: "There was a problem with your request. Please try again in a few minutes."
3. The "Deposit Test" Proves They Are Blocking Me: When I contacted support, they tried to blame the error on my browser, telling me to clear my cache. I cleared my cache, and the withdrawal still fails. However, out of curiosity, I tested the deposit function—and it works perfectly. This proves beyond a shadow of a doubt that this is not a technical glitch on my end. XM has deliberately disabled the withdrawal function on my account to prevent me from getting my money back, while keeping the deposit function active to trap new funds.
4. Incompetent and Scripted Support: The live chat agent was completely unhelpful. They refused to give me a case number, claiming "we do not follow the case number process" (which is absurd for a financial institution). They told me to "allow the relevant team to check the issue" but gave no timeline. They hide behind vague "procedures" while my funds remain inaccessible.
Conclusion:
It is incredibly unethical to terminate a client's account—especially when they haven't even used the bonus you're accusing them of violating—and then block them from accessing their own money while still allowing deposits. This is predatory behavior. The support team just copies and pastes generic responses and closes the chat without solving anything.
If you value your money, stay far away from XM.com. I am now forced to escalate this to financial ombudsmen and regulators because they are essentially stealing my $1,000+ by locking it behind a deliberately broken withdrawal system. Zero stars if I could.
XM REPLY
This response is exactly the kind of "copy and paste generic response" I mentioned in my original review. You already know exactly who I am and the status of my account. You sent me an automated email terminating my account and instructed me to withdraw my balance, which your system is now blocking.
You have my account details on file. However, since you claim you cannot find my account without it, here is the reference number you requested:
Meta Number: 391707839
Do not reply asking me to email support, as your live chat and support team have already refused to provide a case number or a timeline for resolution. I have provided the specific reference number above. Please escalate this to your compliance department immediately, restore access to my funds ($1,067.98), and process the withdrawal. Stop hiding behind "procedures" while holding my money hostage.
I will update this review once this is resolved. Until then, the warning to others stands.
11 September 2026
Unprompted review
Reply from XM
Dear Oreoluwa Akinnusi,
To address your concerns effectively, we kindly request more details about your account or specific issues. Unfortunately, without this information, it's challenging for us to assist you fully.
Please provide your account details so we can investigate and resolve the matter promptly. Your satisfaction is our priority, and we're committed to resolving any issues you may have.
XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear Oreoluwa Akinnusi,
We understand your concerns regarding the account closure and the difficulties you experienced when attempting to withdraw your remaining balance. Following a review, we can clarify that the cryptocurrency withdrawal requests were rejected because the funds originally deposited through cryptocurrency had already been fully returned through that method. You were therefore advised to use an alternative withdrawal method available on your account.
We can confirm that your remaining eligible balance was subsequently successfully withdrawn via bank card on 22 September, and there is currently no remaining balance on the account.
Regarding the account closure, the relevant team identified trading activity across the associated accounts that was considered inconsistent with our Bonus Terms and Conditions. The decision and applicable details were communicated to you in the Termination of Business Relationship email.
For further information, please refer to the Important Notice email sent to your inbox. If you require any additional clarification, please contact our Customer Experience team at support@xm.com or reply directly to the team that sent you the email.
XM Team 🚀
BIG. FAIR. HUMAN.
WE WILL GET YOU BLACKLISTED DONT GET TO…
WE WILL GET YOU BLACKLISTED DONT GET TO COMFORTABLE
BIG.FAIR.HUMAN. XM IS DUMB
16 September 2026
Unprompted review
Reply from XM
Dear Victoria Mhondera,
We apologize for the inconvenience you've experienced. Please respond to our message on Trustpilot with your account details so we can investigate this matter urgently. Your feedback is important to us, and we're committed to addressing your concerns promptly. Thank you for bringing this to our attention.
XM Team 🚀
BIG. FAIR. HUMAN.
I think the spread of this broker is…
I think the spread of this broker is quite high and they also hunt trader stoploss . I had a student whom I am training place a stop on their account which was a bit away from where price went to close the stop and immediately price dropped. Liquidity hunting. The same stoploss was placed on another broker but was not hit not hunted .
15 September 2026
Unprompted review
Reply from XM
Dear Gerald Boham,
We’re sorry to hear about your experience and understand your concerns regarding spreads and the stop loss being triggered. We’d like the opportunity to review the trade and the market conditions at the time to better understand what happened.
Please respond to the Find Reviewer request sent through Trustpilot with the relevant account details so we can investigate further.
XM Team 🚀
BIG. FAIR. HUMAN.
Very disappointing experience with XM.
Very disappointing experience with XM.
I had a withdrawal pending and contacted Support for assistance because there was an issue with face verification. I openly told XM that my husband’s face had mistakenly been used during the verification and asked how I could correct it.
Instead of allowing me to rectify the verification issue, my account was subsequently closed immediately. XM also rejected my withdrawal and stated that profits generated on the account would be deducted.
I understand the importance of KYC and identity verification, but I believe customers should be given a reasonable opportunity to correct a genuine verification mistake—especially when the customer has voluntarily disclosed it to Support.
I am posting this review to share my experience and to encourage potential customers to carefully understand XM’s verification and withdrawal procedures before depositing funds.
I hope XM will review my case and allow me to complete proper verification and withdraw any legitimate funds.
14 September 2026
Unprompted review
Reply from XM
Dear mohd ridzuan,
We understand your concerns regarding the verification issue, account closure, and withdrawal. We take account security and verification matters seriously and would like the opportunity to review your case and better understand the circumstances.
Please respond to the Find Reviewer request sent through Trustpilot with your account details. This will allow our team to locate your records and review the matter with you.
XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear mohd ridzuan,
We understand your disappointment regarding the account restriction and the rejection of your withdrawal request. We appreciate that you informed our Customer Experience team about the facial verification issue.
Following a review, we can confirm that the account was restricted after a discrepancy was identified during the facial verification process, as the individual captured did not match the identity originally verified on the account. This required additional verification checks in accordance with our Terms and Conditions and compliance procedures.
We can also confirm that there is a remaining balance in your account. However, the documentation requested by the relevant team has not yet been submitted. Once the required documents are received, the relevant team will review them and advise you regarding the next steps for withdrawing any remaining eligible funds.
We kindly ask you to check the Important Notice and the notification in your XM account for details of the required documentation. If you require any clarification or assistance with the submission, please contact our Customer Experience team at support@xm.com or reply directly to the team that sent you the email.
XM Team 🚀
BIG. FAIR. HUMAN.
Scammers
Scammers, quick to take deposit, but when it comes to withdrawals, they keep rejecting. Lost all my money
14 September 2026
Unprompted review
Reply from XM
Dear Hafiz Abdulmaniev,
We’re sorry to hear about your experience and understand your frustration regarding your withdrawal and the loss you experienced. We’d like the opportunity to review your case and better understand what happened.
Please respond to the Find Reviewer request sent through Trustpilot with your account details so we can investigate further.
XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear Hafiz Abdulmaniev,
We are sorry to hear about your experience and understand your frustration regarding the withdrawal process.
Following our review, we can confirm that your cryptocurrency deposit was successfully returned through the same payment method. Any remaining funds could not be withdrawn through cryptocurrency because the amount originally deposited using this method had already been fully returned. In this situation, the remaining balance needs to be withdrawn using an alternative method available in your XM account.
A member of our team will reach out to you soon to clarify the available withdrawal options and provide any further assistance you may need.
XM Team 🚀
BIG. FAIR. HUMAN.
It's been 1 months,They refused to let…
It's been 1 months,They refused to let me with my money and even though the method of deposit and withdrawal are the same just 200$ oo so imagine trading big capital, they lure people with bonus but you will stress to withdraw your money when you contact them they will not solve it for you they are scam 📍📍📍📍📍📍📍📍📍.I wish to post the screenshot here
1 August 2026
Unprompted review
Reply from XM
Dear Joshua Ben,
We’re sorry to hear about your experience and understand your frustration regarding the delayed withdrawal and the support you received. We’d like the opportunity to review your case and clarify the circumstances surrounding your withdrawal.
Please respond to the Find Reviewer request sent through Trustpilot with your account details so we can investigate further.
XM Team 🚀
BIG. FAIR. HUMAN.
Truly a scam broker
Truly a scam broker. They attract clients thanks to promotional bonus that allows you to open higher position, but out of nowhere they will send you email explaining that the bonus was revoked due to an allegations of arbitrage trading which is completely false. They would claim that your trading patterns violate their terms and conditions, but that's not the case especially if you haven't even placed any trade yet? I contacted their live support for evidence of their allegations, but they totally useless.Truly disappointing. Not recommended
12 September 2026
Unprompted review
XM is an absolute scam broker
XM is an absolute scam broker. They manipulate trades during news and close orders at ridiculous prices that the market never even reaches. Completely disgusting and untrustworthy. Stay far away from XM if you value your money.
Where can I add my account details?
11 September 2026
Unprompted review
Reply from XM
Dear Mamnoon Raza,
We’re sorry to hear about your experience and understand your concerns regarding trade execution during news events. We do not agree with the allegation that XM manipulates trades or deliberately closes positions at prices not reached by the market. We take execution concerns seriously and would like the opportunity to review the specific trades in question.
Please respond to the Find Reviewer request sent through Trustpilot with your account details so we can investigate further.
XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear Mamnoon Raza,
Thanks for getting back to us. We've made efforts to locate your account in our database system but unfortunately, we haven't been able to match the information you've provided with any of our records. The details you've shared with us don't allow us to confirm your status as our client.
We kindly ask you to review the information you've shared and ensure its accuracy. If you could provide updated and precise details, we'd greatly appreciate it. This would enable us to carry out a more thorough investigation into your case.
XM Team 🚀
BIG. FAIR. HUMAN.
Inconsiderate broker for clients
This broker doesnt consider its clients and the benefits of clients, how is it possible that when you make money they start to give you warnings to block your account but when you lose nothing is being taken into considerate ? This broker has fallen
11 September 2026
Unprompted review
Reply from XM
Dear Edward,
As we cannot view your XM account on Trustpilot, please respond to our private message and provide the information required to help us with the investigation of your claims.
XM Team 🚀
BIG. FAIR. HUMAN.
Withdrawal took more than 5 hours for Online Bank Withdrawal
Damnn I usually I withdraw between $80 to $200 USD no problem. It always go through from few seconds to 15 mins. But earlier I withdrew $350.45 USD, XM told me in email, live chat and whatsapp that it has been processed. But it has been 5 hours but no funds goes inside my bank. I withdrew using Online Bank Transfer to a Singapore bank. Usually it is smooth, idk why this time it takes damn long.
10 September 2026
Unprompted review
Reply from XM
Dear Irfan Rifqi,
We understand your concern, especially since your previous withdrawals were received promptly. While your withdrawal may show as processed by XM, the time for funds to reach your bank account can vary depending on the receiving bank and payment channel.
We’d like the opportunity to review the status of this withdrawal and clarify the situation. We’ve sent you a Find Reviewer request on Trustpilot. Please reply with your account details so we can investigate further.
XM Team 🚀
BIG. FAIR. HUMAN.
Poor service and many bugs!!!
New design, finally, but with huge bugs, made especially against the clients!
1. Unable to add / delete orders or to move TP or SL when market is closed
2. They open the market 5 minute later than the official start and close it 15 minutes before, even if the price is still moving.
3. They spy you through 10 third-party cookies, including TikTok, whitout any legitimate reason
4. They run ofer 800 ads /day on the trading app, in background, to gain extra from you.
5. Price alerts can't be deleted ( bug )
6. Variable leverage depending on the asset, risking to over-trade and to receive a margin-call!
7. Extremely poor quality for customer support and lack of empathy: "stupid rules, but they are our rules!"
9 September 2026
Unprompted review
Reply from XM
Dear Cantemir A.,
To address your concerns effectively, we kindly request more details about your account or specific issues. Unfortunately, without this information, it's challenging for us to assist you fully.
Please provide your account details so we can investigate and resolve the matter promptly. Your satisfaction is our priority, and we're committed to resolving any issues you may have.
XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear Cantemir A,
Thank you for sharing your detailed feedback. We understand your concerns regarding the platform and would like to clarify a few points.
Orders and existing positions cannot be modified while the relevant market is closed. The trading and quotation hours for each instrument are available within our platforms and may differ depending on the instrument. Leverage can also vary between instruments according to the applicable trading conditions.
Regarding price alerts, our review found no technical issue preventing their removal. To delete a price alert, please close the symbol details window, go to the Trades tab at the bottom of the screen, scroll through the tabs under the Trades section until you reach Price Alerts, select the alert you wish to remove, press “Delete Price Alert,” and confirm the deletion.
We would also like to clarify that our trading apps do not display third-party advertisements.
We understand that you were dissatisfied with the assistance received. A member of our team will reach out to you soon to discuss your concerns in more detail and provide further clarification where needed.
XM Team 🚀
BIG. FAIR. HUMAN.
Wasted time
Wasted time! XM wiped out all my profits! I had +$1,817 and all wiped and not paid! Account #317509944. I have all screenshots of my profits and then all wiped out
7 September 2026
Unprompted review
Reply from XM
Dear Helen Aguirre,
Thank you for your review. We are currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.
Thank you for your patience.
XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear Helen Aguirre,
We understand your disappointment regarding the adjustment of the profits on your account. Following a review, the relevant team identified activity that was not in line with our Terms and Conditions. As a result, the profits associated with the identified activity were adjusted and the business relationship was terminated accordingly.
We can also confirm that your deposited funds of USD 1,100 were successfully processed for withdrawal prior to the termination. The subsequent withdrawal request relating to the profits was rejected, and the applicable profit adjustment was made following the account review.
For further details regarding the decision, please refer to the “Termination of Business Relationship” email sent to your inbox. If you require any clarification or have further questions, please contact our Customer Experience team at support@xm.com or reply directly to the team that sent you the email.
XM Team 🚀
BIG. FAIR. HUMAN.
Unusual difference in profits – Case still under review on 4 September
I am currently having an issue with XM that is still being investigated, so I want to be fair and clear that I am not calling XM a scam at this stage.
During the service disruption on Friday, I opened four positions at approximately the same time. However, there was a huge difference in the profits generated. One position made around R2,000, while the other three made only approximately R10–R30 each.
I have screenshots and evidence documenting the trades and what happened from the time of the issue through to the end. I have submitted my case to XM, and their team is currently attending to and reviewing it.
I am posting this review to share my experience and will update it once XM has completed their investigation and provided a resolution. I hope the matter will be handled fairly and professionally.
I will update this review based on the final outcome of my case.
4 September 2026
Unprompted review
Reply from XM
Dear Refiloe Nooi,
Thank you for sharing your feedback, and please accept our sincere apologies for the service disruption you experienced on Friday. We know how critical seamless access to your trading account and live market prices is, and we fell short of our standard.
We want to make things right. Our team is actively reviewing account activity during the disruption period to assess eligibility for reimbursement and resolution.
Please submit your account details to our Customer Experience team via bit.ly/4r803uP so an agent can review your specific case immediately.
In addition to individual account resolutions, we are already scaling our system capacity and strengthening our technical infrastructure to ensure this does not happen again. Thank you for your patience as we work to rebuild your trust.
XM Team 🚀
BIG. FAIR. HUMAN.
I remember in 2023 my account leverage…
I remember in 2023 my account leverage got reduced cause I milked them during CPI news, I came here dropped a review about the whole situation. My review actually got a lot of attention and they were forced to call me and asked me to pull the review from this platform promising they would reinstate the account to it’s normal trading conditions but till today nothing has been done about it. XM is very unprofessional, a scam of a broker and I wouldn’t recommend it to anyone honestly. 342358254 That’s my XM ID.
4 September 2026
Unprompted review
Reply from XM
Dear Frank Chimense,
Thank you for your review. We are currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.
Thank you for your patience.
XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear Frank Chimense,
We are sorry to hear about your concerns regarding the changes to your account trading conditions.
Leverage may be adjusted following a review of account activity where trading conditions have not been followed. In this case, the applicable restrictions were communicated to you through our Important Notice email. We understand your concerns and are happy to provide further clarification regarding the decision.
A member of our team will reach out to you soon to discuss this with you and assist with any further questions.
XM Team 🚀
BIG. FAIR. HUMAN.
Your account can be closed for reasons you are not aware
I would give a zero rating of i could. I crate my first account with XM, I verify it, leave if for 2days, deposit 20usd, then trade on NFP a day later, after making profits now i want to withdraw, it doesn't go through for 24hrs. After 24hrs I receive an email suggesting that my account was connected to another account that had violated their terms and conditions, so they suspepended my account nullified the profits and left me with 18usd, doing a follow up to ask which other account is this that violated their terms because I'm not aware of it they say that that decision is final and they can't give more information. Please please please if you can avoid XM broker do it.
Even after replying still they didn't help.
3 September 2026
Unprompted review
Reply from XM
Dear Joshua Ondicho,
We understand why this situation has been upsetting, particularly after your withdrawal was delayed and your account was restricted following a profitable trade. While we cannot discuss account-specific findings publicly, we would like to look into your case directly and clarify what we can.
Please respond to the Find Reviewer request sent through Trustpilot with your account details. This will allow our team to locate your records and review the matter with you.
XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear Joshua Ondicho,
We understand that you remain dissatisfied with the outcome and were seeking further clarification regarding the decision. Following a review by the relevant team, activity associated with the account was identified as being inconsistent with our Terms and Conditions. As a result, the business relationship was terminated and the applicable profits were adjusted accordingly.
We can also confirm that the remaining eligible balance was returned to your trading account and successfully withdrawn on 7 September 2026.
The reasons for the account action were communicated to you in the “⚠️ Important notification about your account” email. As stated in that correspondence, the decision is final. For further information, please refer to the Important Notice sent to your inbox. If you have questions regarding the information provided, you may contact our Customer Experience team at support@xm.com or reply directly to the team that sent you the email.
XM Team 🚀
BIG. FAIR. HUMAN.
What a scam broker absolutely sh*t XM.
What a scam broker absolutely sh*t XM.
I used to trade on normally and on news day.
On one occasion, I had already set my stop loss and take profit. When my stop loss was triggered during the news, XM deducted 3–4 times more than the amount I had set. When I contacted support, they gave me technical excuses and simply said, “This is normal during news trading.”
How is that normal? If I set a fixed stop loss, why can the loss become 3–4 times larger? And why doesn’t the same thing happen with take profit? When TP is hit, the profit is credited according to the amount set. This raises serious questions about XM’s execution practices.
Another serious issue happened on Friday, and this is extremely concerning.
It was a normal trading day, and everyone knows that traders actively trade during major news events. Before the news was released, people had already placed their trades. Everything on XM was working normally, and other markets were moving normally as well.
But just 1–2 seconds before the news, the gold chart and gold trading on XM suddenly appeared to freeze. Bitcoin, stocks, and other markets continued moving normally, but somehow only gold was frozen.
If XM claims this was caused by a server overload because too many traders were placing orders at the same time, then the entire XM platform should have experienced the same issue. Bitcoin, stocks, and other instruments should also have stopped or lagged. But that did not happen. Only gold was affected.
This makes the situation extremely suspicious. It gives the impression that gold was deliberately stopped at the exact moment when the news was released. Many traders had already placed positions in the direction the market was moving, and the freezing of gold prevented normal market movement and order execution.
I have evidence of what happened, and I know other traders have experienced similar issues. This is no longer something that can simply be dismissed as a technical problem or “normal news volatility.”
If traders are repeatedly losing money because of these execution and platform issues. These practices are completely unacceptable, and XM needs to fix them instead of giving traders excuses.
4 September 2026
Unprompted review
Reply from XM
Dear Abdullah /harry,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the service disruption you experienced on Friday. We understand how important uninterrupted access to your trading account and accurate, real-time market prices is, particularly when markets are moving quickly.
We are committed to making this right. Our team is currently reviewing account activity during the affected period to assess individual cases and determine eligibility for reimbursement where applicable.
To allow us to review your case directly, please submit your account details to our Customer Experience team via bit.ly/4r803uP. An agent will then be able to assess your case and provide the appropriate assistance.
At the same time, we are increasing system capacity and strengthening our technical infrastructure to improve resilience and help prevent similar disruptions in the future.
Thank you for your patience and understanding while we work to address this matter and restore your confidence in XM.
XM Team 🚀
BIG. FAIR. HUMAN.
**XM A ANNULÉ 6 550 $ DE MES PROFITS ET…
XM – I NEED AN URGENT REVIEW OF MY CASE
XM cancelled $6,550 of my profits (16 trades) and closed my accounts.
Name: Mohamed Chetouani
Accounts: 342325630 / 322241892
I am extremely disappointed with how this situation has been handled. I trusted XM as a reputable broker, but cancelling $6,550 of my profits without giving me a convincing explanation has made me feel like I have been treated unfairly.
I would be happy for my accounts to be reopened, but my priority is to recover my $6,550 because I genuinely need these funds.
Please urgently review my 16 trades, reconsider this decision and contact me with a fair solution. I expect better treatment from a company with XM’s reputation.
4 September 2026
Unprompted review
Reply from XM
Dear Mohamed Chetouani,
Thank you for your review. We are currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.
Thank you for your patience.
XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear Mohamed Chetouani,
We understand your disappointment regarding the outcome of your account review. Following an assessment of the trading activity, the relevant team determined that the activity was not in line with our Terms and Conditions. As a result, the account was closed and the profits generated from the activity were voided in accordance with the applicable terms.
The decision and its details were communicated to you by email. Our records also confirm that there is no remaining available balance for withdrawal.
For more information, please refer to the Important Notice email sent to your inbox. If you require further clarification, please contact our Customer Experience team at support@xm.com or the team that sent you the email.
XM Team 🚀
BIG. FAIR. HUMAN.
My trading application has not been…
After 10 days my issue completely resolved, try to improve customer support thank you
4 September 2026
Unprompted review
Reply from XM
Dear Sreenath C S,
We are sorry to hear that your experience with XM has not met your expectations so far. Our team will contact you in private to understand the issues and find a solution for you.
XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear Sreenath C S,
We are sorry to hear about your experience and understand your frustration regarding the temporary restriction on your account.
We can confirm that the matter has since been reviewed and the necessary steps were completed to restore access to your account. A member of our team will reach out to you soon to assist further and address any remaining concerns.
XM Team 🚀
BIG. FAIR. HUMAN.
I am Extremely disappointed with XM…
I am Extremely disappointed with XM after what happened during the NFP release.
I had approximately $161 in my account and placed a sell-stop order before the news. Immediately after NFP was released, XM's platform/trading service became unavailable while the market was moving extremely fast. Around five minutes later, the platform became available again and my pending order was executed after the market had already moved dramatically.
This resulted in a significant loss that I believe was directly related to the delayed execution and the apparent trading interruption.
What concerns me even more is that I was watching a live NFP trading stream at the time, where numerous other traders were simultaneously reporting that XM had gone down. This makes it difficult to believe that this was simply an issue with my individual connection.
I have contacted XM and requested a formal investigation but theyre taking it as a joke and not taking any responsibility and refusing to admit manipulation of their trading platform, I would strongly recommend that anyone trading major news events or any or type of trading to fully avoid and report XM's blatant theivery and manipulation or if theyre going with XM they need to understand exactly how the broker handles their own losses by taking money from their clients through legel loopholes
I will update this review if XM provides a satisfactory explanation and resolves the matter. I would give them a -1 if I could
4 September 2026
Unprompted review
Reply from XM
Dear Mohammed Aso,
Thank you for sharing your feedback, and please accept our sincere apologies for the service disruption you experienced on Friday. We know how critical seamless access to your trading account and live market prices is, and we fell short of our standard.
We want to make things right. Our team is actively reviewing account activity during the disruption period to assess eligibility for reimbursement and resolution.
Please submit your account details to our Customer Experience team via bit.ly/4r803uP so an agent can review your specific case immediately.
In addition to individual account resolutions, we are already scaling our system capacity and strengthening our technical infrastructure to ensure this does not happen again. Thank you for your patience as we work to rebuild your trust.
XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear Mohammed Aso,
We are sorry to hear about your experience and understand your concerns regarding the trading activity during the NFP release.
Following your report, the trade in question was escalated to our relevant team for a detailed investigation. Based on the findings of that review, compensation was determined to be applicable and was subsequently provided. You were also informed of the outcome once the investigation was completed.
We understand that you may still have questions regarding the circumstances and the investigation. A member of our team will reach out to you soon to provide further clarification and address any remaining concerns.
XM Team 🚀
BIG. FAIR. HUMAN.
This blacklisting behavior
Everything was good until I was allegedly blacklisted because of arbitrage trading without providing evidence now am banned
There rules are complicated and you can’t appeal
Even withdrawals take abit long to reflect to my account
@XM take time and re look through ur teams and conditions or otherwise 🙌🏾🙌🏾
Thank you
31 August 2026
Unprompted review
Reply from XM
Dear Shema Tevin,
We’re sorry to hear about your experience and understand your concerns regarding the account restriction, trading conditions, and withdrawals. Account reviews and any resulting actions are conducted in accordance with our Terms and Conditions, and we’d like the opportunity to review your case and address your concerns.
We’ve sent you a Find Reviewer request on Trustpilot. Please reply with your account details so we can investigate further.
XM Team 🚀
BIG. FAIR. HUMAN.
--------------------
Dear Shema Tevin,
We reached out through the Find Reviewer process on Trustpilot to obtain more details, but we haven't received a response. Without this information, we can't address your concerns effectively.
Please consider providing your account details or any additional information so we can assist you further.
XM Team 🚀
BIG. FAIR. HUMAN.
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