1 star is generous. I’ve never encountered customer support as poor as X-Bows. It took them over two years to respond to my multiple inquiries about two failed keyboards I purchased from... See more
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There is a learning curve on these keyboards, however as someone who has owned many economic keyboards over the past 25 years, this is better than some far more expensive options. Wrist pain and... See more
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The product fills a huge gap in the keyboard market. I was struggling to choose between mechanical and natural/ergonomic keyboards. And then X-Bows came in to the picture. Has a learning curve, but... See more
Company replied
When I first got the keyboard, I had trouble getting the drivers working under vanilla Windows 10. Tried to contact support and did not receive an answer. Tried a few things (I'm a fairly sophistica... See more
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Company details
Written by the company
X-Bows: Solving the Problem at its Root. X-Bows was created to address a silent public health crisis. After analyzing extensive medical literature connecting traditional keyboards to Carpal Tunnel Syndrome, our founder, Dr. Sig, realized the only way to prevent these injuries was to redesign the tool itself. He developed X-Bows to address the problem at its root: the unnatural angle of the wrists forced by standard layouts. Unlike traditional "split" keyboards that require learning a completely new way to type, X-Bows features a unique cross-linear radial design. This naturally aligns your wrists and fingers without forcing you to relearn muscle memory from scratch. Whether you are a software developer or a writer, our goal is to extend your career by protecting your most valuable tools: your hands. Our Commitment to You We are a team of innovators dedicated to improvement. We have heard your feedback regarding support, and we have taken action. We recently overhauled our software hub, expanded our user guides, and renewed our focus on customer care to ensure you have the help you need. A Sustainable Future We believe in protecting both your health and the planet. Since August 2023, X-Bows has committed 0.5% of all revenue to carbon removal initiatives. Thank you for typing healthy with us.
Contact info
400 W 48th Ave, 80216, Denver, United States
- 13034354204
- support@x-bows.com
- x-bows.com
2.8
Average
28 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Great product
Great product, delivered without any trouble. I've bought 3 now over several years, for home and work, and would buy again.
22 February 2026
Unprompted review
Reply from X-Bows Inc
Hi Jonathan,
Thank you so much for your continued support over the years! We are thrilled to hear that your X-Bows keyboards have served you well both at home and at work.
If you ever need anything as you continue using them, please don't hesitate to reach out.
Happy typing!
Best regards,
Dr. Sig
X-Bows Team
1 star is generous
1 star is generous. I’ve never encountered customer support as poor as X-Bows. It took them over two years to respond to my multiple inquiries about two failed keyboards I purchased from them — no exaggeration.
When they finally replied, they informed me that my $260 keyboard was a few months out of warranty. Their “solutions” were to either:
Ship it back to China at my expense (around $80 shipping) and pay another $120 for a possible reset, or
Buy a new one at 25% off. Same warranty policy.
As for the second keyboard (X-Bows Light), they claimed it was bought in 2018, which is completely inaccurate since both were purchased at the same time. They refused to even discuss it.
When they finally relied to me there responses were very intermittent
After spending $360 total, both keyboards are unusable — and X-Bows has made no effort to truly help in any serious capacity . Extremely disappointing experience. Buyer Beware.
ps. no extortion was made. i asked for a replacement for a keyboard a few month out of warranty that cost close to $300.00 i am sorry x-bows feels differently. it took 2 years for them to even reply. beware. inaccurate response
7 February 2026
Unprompted review
Reply from X-Bows Inc
Notice: This review is part of a documented extortion attempt (Case #01308978). The reviewer demanded free replacements for 8-year-old hardware and explicitly threatened financial harm in writing when the request was denied.
Did not receive order after 5 months
Did not receive order after 5 months, and they are not responding when I try to contact them on various platforms.
20 August 2024
Unprompted review
Reply from X-Bows Inc
Hi Kim,
I am truly sorry for the unacceptable 5-month wait. We have recently overhauled our support team to ensure this kind of silence never happens again.
I want to issue you a refund or ship your order immediately, but because of Trustpilot privacy settings, I cannot see your email address or name in our system.
I have just used the 'Request Information' button to ask for your Order ID. Please reply to that notification, or email us directly at support@x-bows.com with 'Trustpilot-Kim' in the subject line. As soon as I have your order number, I will resolve this personally.
Best regards, The X-Bows Team
Impossible to contact if something goes wrong, not worth your money.
Like many others here, I attempted to initiate a return. I have heard radio silence so far, and now I am sure that if I ever get a response it will be "out of the date range for a return" and ineligible. I can't really speak to the quality of the keyboard, as I haven't had it for long, but the layout is awkward and not what I wanted.
Not worth it, the company is dishonest and impossible to contact. Go somewhere else.
15 October 2024
Unprompted review
Reply from X-Bows Inc
Hi Jenna,
I want to address your biggest concern immediately: You are not out of the return window.
At X-Bows, our policy is to honor the date you first contacted us, not the date we reply. Since you reached out to initiate a return regarding the layout, your return is valid, and we will honor it 100%.
I apologize for the silence. We have recently restructured our support team to ensure no email goes unanswered like this again.
Please reply to this notification or email support@x-bows.com with 'Trustpilot-Jenna' in the subject line so I can send you the return label immediately. We are not here to keep your money if the layout isn't a fit for you.
Best regards, The X-Bows Team
No customer support and the product does not deliver what it promises
They simply have no customer support, I immediately messaged them regarding a refund, as upon first trial, I disliked the keyboard. After numerous mails, they did not send any reply back. Furthermore, I added a review on their website, so that future customers may be warned, but as you might guess, they censor review of 3 stars and below.
The keyboard itself (Knight Plus Pro) is only sent with ANSI-US Layout. As these keys are far from a standardized size, you can forget using other keycaps if you need a DE-ISO Layout or others, as the keys that are in standard size will look different from the rest.
The expected diagonality of my hands in this keyboard design is not achieved in my case. I still have my hands rather straight, as my thumbs would otherwise not reach the middle. Using a "normal" keyboard layout, I sometimes even had more diagonal hands than here.
Additionally, I face multiple connectivity issues. I could not yet pinpoint whether it's the cable (that they sent!) or it's the keyboard itself.
Generally, I would really not trust this company with my money, I don't believe that the product is worth its price and above all, I don't this that such a company that sadly treats its customers so poorly deserves to be supported further.
22 December 2023
Unprompted review
Reply from X-Bows Inc
Hi Oliver,
I sincerely apologize for the lack of response to your original emails. We have recently overhauled our support team to ensure no inquiry gets lost like this again.
the connectivity issues you mentioned are certainly not standard.
Since you reached out to us immediately back in September to return it, we will honor that original request. We are not here to force you to keep a tool that doesn't fit your hands.
I have used the 'Request Information' button to ask for your order details since I cannot see them here. Please reply to that, or email support@x-bows.com with 'Trustpilot-Oliver' in the subject line, and I will issue your refund immediately.
Best regards, The X-Bows Team
My everyday keyboard
This is my second x-bows keyboard with Mac layout.
I have used them since the early Kickstarter version. That still works very well, but now I have the Knight with hot-swappable switches.
I use the silent brown switches and generally, I am very happy with this keyboard.
28 March 2024
Unprompted review
Reply from X-Bows Inc
Hi there,
Thank you so much for being with us since the beginning! It is incredible to hear from an original Kickstarter backer who is still typing with us today.
Moving from the original model to the Knight with Silent Browns is a serious upgrade—those switches are perfect for the office (or just late-night typing without waking the house).
We truly appreciate your trust over the years. If you ever need fresh keycaps or just want to chat about your setup, we are here for you.
Type healthy, The X-Bows Team
Nature keyboard stopped working
I purchased the Nature keyboard in 2022, attracted by its pretty lights and small size. Initially satisfied, the keyboard malfunctioned after a few months of use.
Seeking assistance, I contacted customer service, but their support proved inadequate. Despite their initial efforts, communication dwindled, and I was left without a solution.
Despite efforts to find a replacement switch independently, the lack of support has been disappointing. I can't recommend this product due to its unreliability and poor customer service.
20 March 2023
Unprompted review
Reply from X-Bows Inc
Hi Mrs.P,
I am truly sorry that our communication 'dwindled' when you needed help. That is not how we want to treat our long-term users, and we have recently overhauled our support team to ensure no ticket is ever left unfinished like that again.
Regarding the repair: It sounds like you were looking for specific replacement switches for the Nature. We actually have stock of these components available for users exactly in your situation.
Even though this purchase was from 2022, we feel responsible for the fact that your original support request was never resolved.
We would like to send you the replacement switches (or discuss a replacement unit) to get you back up and running.
Please email us at support@x-bows.com (Subject: 'Trustpilot - Mrs.P') or reply to the 'Request Information' notification I just sent. We want to finish the job we should have finished back then.
Best regards, The X-Bows Team
Scammed!
Ordered in 2023-01, keyboard or shipping info never arrived. They did not reply to repeated attempts at contact. Requested a explanation or refund, no response. In 2023-08 they apologized and sent me the next better model. It was actually really nice product. But the USB C connector on the keyboard failed, tested new cables, faulty keyboard connector definitely. More ignored emails. Then a month or so back they apologized yet again, promised to be better. I asked them to explain warranty and correct my bad USB C connector on the keyboard. New(?) support, who has my customer email/info, requests me to provide order numbers/emails to them. I'm the customer, they can cross ref email and locate the trail. Enough of my time. Now ignored again and no further support. Lucky for me I'm moving back to Denver, location of the company office, and will be stopping by to discuss in person. And going to a Denver lawyer, and the state capital there to pursue further options. This company has issues!
Yes I would still like to resolve this. I don't have the card I would have used at the time. Please email me to explore options.
Now they are trying via email to trick me into giving them my banking information which could be used to drain my account, unreal.
16 August 2023
Unprompted review
Reply from X-Bows Inc
Hi Robert,
I am reading through our historic reviews to ensure no case was left unresolved, and yours stands out as a complete failure on our part.
I apologize for the timeline you endured: from the delay in Jan 2023 to the replacement unit failing in Aug 2023, and finally the frustration of being asked to provide information we should have already had. You deserved a working keyboard and responsive support, and you received neither.
We have recently overhauled our management and support systems to prevent this exact cycle of frustration.
If you never received a final resolution or refund for that failed unit, I want to fix that immediately.
I have used the 'Request Information' tool to ask for your order details securely. If you are still receiving these notifications, please reply so I can issue a full refund to close this chapter properly.
Sincerely, The X-Bows Team
Hi Robert, thank you for your patience and for providing your details. We have located your original order number and have just sent a detailed email to your Gmail address to explore a resolution for your Knight keyboard. We look forward to getting this sorted out for you!
Sincerely, The X-Bows Team
The perfect blend
I have tried many different keyboard types over time. For a few years now, this search is over. The X-Bow is the perfect blend between a regular und a fully bent or split keyboard. The thing I love most is the additional shift and control key that makes use of my quite versatile thumbs. I never understood why space needed to be that wide. The thumb can do so much more. I also love the bigger key caps for keys that take longer distances to travel to, e.g. backspace, but also 0, 1, -, ~ and Alt. This makes the far away keys much easier to hit. The fact that this keyboard is not too bent makes it also usable for one hand use in combination with other input devices, pens and mouse. This is the perfect blend for me.
18 March 2024
Unprompted review
Reply from X-Bows Inc
Hi Stefan,
You absolutely nailed our design philosophy!
Our goal was exactly what you described: to fix the wrist angle and activate those 'versatile thumbs' without forcing users to relearn typing on a complicated split board.
We also love your point about one-handed use with a pen or mouse. That is a huge benefit for designers and creatives that doesn't get mentioned enough.
We are honored that your search for the perfect keyboard is finally over.
Type healthy, The X-Bows Team
Key layout awkward
An Ergo keyboard is supposed to have a different key layout from a straight keyboard. But X-bows uses the same keycap size for all the keys on a ergo keyboard, this makes the ergo keyboard not usable. Just check the relative key position between F and T, comparing that to the same relative position to a Microsoft Ergo Keyboard 4000. One can see that the finger will end up in the gap when trying to reach T key starting from F key.
I bought the X-bows ergo keyboard in 2021, after several tries, I still can not get used to it. I really wish X-bows can make some adjustment. Feel free to reach out to me if my review needs clarification.
17 March 2024
Unprompted review
Reply from X-Bows Inc
Hi Norman,
Thank you for the detailed feedback. We sincerely appreciate that you have given the board 'several tries' since your purchase in 2021.
You are absolutely correct that the relative position of 'F' and 'T' on an X-Bows differs from the Microsoft Ergo 4000.
The reason for this difference is that X-Bows uses a radial arrangement.
When a person's fingers extend naturally, the trajectory of the fingertips is radial, and the spacing between them gradually widens. Our layout mimics this natural fanning motion.
In contrast, traditional keyboards (even split ones like the MS 4000) force a cramped layout where the keys remain close together regardless of finger extension. Because we are all so accustomed to that cramped feeling, the natural stretching motion of the X-Bows can feel unfamiliar or 'gappy' at first.
However, we value the perspective of experienced users like yourself. If you have further insights on how we can refine this balance, please email us at support@x-bows.com.
Best regards, The X-Bows Team
I have used this keyboard for some…
I have used this keyboard for some years now, have a few units and I think the ergonomics, after the learning curve, is great, and my typing speed became better than a regular keyboard. I agree the support is a little absent, though.
17 March 2024
Unprompted review
Reply from X-Bows Inc
Hi Marcos,
Thank you for being a loyal user for years! It is incredible to hear that you own multiple units and that your typing speed on X-Bows has actually surpassed your speed on regular keyboards.
However, seeing a 1-star rating from such a long-term fan is a wake-up call.
You are absolutely right: in the past, our support was absent. We have recently overhauled our entire support department to ensure that the quality of our service finally matches the quality of the keyboards you love.
We hope that as we prove this new standard to you, we might earn a rating that reflects your typing experience.
Best regards, The X-Bows Team
Keyboard Arrived With Several Cracked…
Keyboard Arrived With Several Cracked Buttons
Waited for over a month for this keyboard only for the escape and F1 keys to be cracked and broken.
I'm so disappointed I waited for this product to arrive and it shows up in such poor quality.
17 March 2024
Unprompted review
Reply from X-Bows Inc
Hi D.H.,
I am incredibly sorry. Waiting over a month only to receive a damaged unit is heartbreaking.
Based on your description of the cracked keys, it sounds like the package may have been crushed or severely damaged during transportation. We have seen rare cases where heavy impacts during shipping deform the keyboard and shatter the keycaps.
This is 100% our responsibility to fix, not yours. You should never have to pay for a courier's mistake.
I see this review is from March 2024. If this case was never fully resolved—or if you received a replacement but were still unsatisfied—I want to fix it now.
Please email support@x-bows.com (Subject: 'Trustpilot - DH'). If the unit arrived broken, we will replace the entire keyboard, no questions asked.
Best regards, The X-Bows Team
I never got my keyboard
I never got my keyboard. I spent like $300 and even after more than a year I haven’t received anything. They won’t give me my money back when I asked
17 March 2024
Unprompted review
Reply from X-Bows Inc
Hi Daniel,
I am truly sorry. You are absolutely right—you ordered during the most difficult period in our company's history, and we failed to deliver for you.
In 2023, we faced a severe supply chain crisis that forced us to pause production for nearly a year. This disruption paralyzed our ability to fulfill orders or process refunds as quickly as we should have. You were caught in the middle of that storm, and for that, I apologize.
The good news is that production has fully resumed, and we are back on solid ground.
I have used the 'Request Information' tool to ask for your order number. Please reply to it (or email support@x-bows.com with 'Trustpilot - Daniel') so I can ship your unit today. We want to finally fulfill the promise we made to you in 2023.
Best regards, The X-Bows Team
The keyboard itself was great while it worked
The keyboard itself was wonderful when it worked, really great to be able to customize the switches and the layout was very intuitive to switch to. The issue came when the socket on the back would intermittently loose connection. It would happen increasingly often and isn't something I can fix. The broblem started within a month and I reached out to customer service who said they would send me a new one, but it would take a couple months because they were coming out with the new models and mine wasn't available anymore. I checked in several months later and nothing. No responses to the email chain. No responses to a new request to their support email. Nothing. Over a year after I find the discord server and get a response to mt DM 2 months after mentioning it. I explain the situation with all the screen shots and they promise it will be resolved as soon as I contact support. I was again ignored entirely by support and the discord DM has also been ghosted. This is an incredibly expensive pile of junk. I tried since May 24, 2021 with my most recent ignored message being March 8, 2024.
16 March 2023
Unprompted review
Reply from X-Bows Inc
Hi Katie,
I am reading your timeline—from May 2021 to March 2024—and I am completely appalled. You have been waiting nearly 3 years for a simple warranty replacement.
That is not just 'poor service'; that is a complete failure of our support system and our Discord team.
You were promised a new model because the old one was discontinued, and then you were left in the dark. We owe you that keyboard.
I am personally stepping in to close this ticket. I want to ship you our latest model immediately (free of charge) to replace the unit with the faulty USB port. You paid for a working keyboard, and you deserve an upgrade for the years of frustration you endured.
I have used the 'Request Information' tool to ask for your original email or order number. Please reply to it, or email support@x-bows.com (Subject: 'Trustpilot - Katie').
I will spot this email personally and ensure your replacement ships within 24 hours.
Best regards, The X-Bows Team
Large footprint and uncomfortable
Advertising makes this sound a product that is helpful. Sadly, one piece means your wrist are fixed in an uncomfortable and cramped position and this makes for tiring typically. Slightly better than a regular keyboard, price makes this a purchase if you want this keyboard layout, else any keyboard would suffice. I've since found a better option that has increased my typing speed and more importantly, my comfort. And I can use the keyboard while lying back in my seat comfortably.
17 March 2024
Unprompted review
Reply from X-Bows Inc
Hi Keith,
We are quite puzzled by this review, as it contains some contradictory statements regarding the physical dimensions of our product.
You mentioned the keyboard has a 'large footprint,' but X-Bows is engineered specifically to be the most compact ergonomic keyboard on the market. It is significantly smaller than traditional ergonomic boards (like Microsoft or Logitech) and takes up less desk space than a standard TKL keyboard.
You also mentioned your wrists felt 'cramped' because it is a single piece.
It sounds like you are looking for a 'Split Keyboard' (two separate unconnected halves) rather than a 'Unibody Ergonomic' keyboard. While split keyboards allow you to spread your arms wide, they actually have a much larger total footprint on the desk than X-Bows.
We respect that you prefer the split style, but giving a 1-star rating to a compact keyboard for being 'too large'—when it is objectively smaller than the alternatives—is misleading to other users.
Best regards, The X-Bows Team
Solid and customizable
I bought the Nature Qmk keyboard on 2022-08-16, I'm a programmer and I had forearm and wrist pain.
It took me about a month to accustomize myself to this new keyboard layout (US is not my native layout but it's better for programmers).
My previous keyboard was a Microsoft ergonomic one with keypad on the right.
It was a giant leap for me: different layout, no numpad, different keys arrangement... but I saw the pain gradually vanishing, and I really love the programmable keys via the simple qmk Web interface.
It's such a joy now using it every day at work and at home.
The only downside if you are a programmer like me is that some symbol keys are a bit far to press when needed, but that's somewhat easy to overcome if you want (just use qmk config website).
I bought this keyboard because it was the only one with a good price range to start with, other competitors costs about twice!
Note: I bought 2 keyboards before the fuss happened some time ago (just look in the r/xbows subreddit) and I had no trouble at all, the company sent a mail about a week ago stating they had a fraudolent staff member screwing thair business and it should be resolved now. I really love this keyboard and I hope they will continue to sell it in the future.
16 March 2024
Unprompted review
Reply from X-Bows Inc
Hi Alberto,
Thank you for this incredibly detailed feedback!
Hearing that your forearm and wrist pain vanished is the single best thing we can hear. That is exactly why we build these keyboards.
You are spot on about the QMK programmability—it is the best way to solve the 'reach' issue for symbols. Many of our programmer users create a specific 'Coding Layer' that puts brackets {}, pipes |, and slashes / right under their home row fingers so they never have to reach far again.
Most importantly, thank you for acknowledging our recent transparency email.
It was difficult to share the details of those internal challenges publically, but seeing long-term customers like you stand by us makes it worth it. We are thrilled to be back on track and serving you.
Happy coding! The X-Bows Team
Terrible Customer Service
When I first got the keyboard, I had trouble getting the drivers working under vanilla Windows 10. Tried to contact support and did not receive an answer. Tried a few things (I'm a fairly sophisticated computer user) and gave up. Tried to initiate a return and never received an answer. The keyboard may be ok but I never had a chance to find out due to terrible customer service.
16 March 2023
Unprompted review
Reply from X-Bows Inc
Hi Buzz,
I apologize. As a sophisticated user, you know better than anyone that a keyboard should just work. Getting stuck on drivers and then getting the 'silent treatment' from support is unacceptable.
We had significant gaps in our support coverage in the past which caused your ticket to be ignored. That was a failure of management, and we have recently overhauled our entire team to fix it.
We owe you the return you asked for.
Even if this order is from a while ago, I want to honor your original request.
I have used the 'Request Information' tool to ask for your order details. Please reply to that notification (or email support@x-bows.com with 'Trustpilot - Buzz') so I can process your refund immediately. We are not here to keep your money for a product you couldn't use.
Best regards, The X-Bows Team
Faulty USB-C port nightmare
Similar to other customers, support for the keyboard was nonexistent. The USB connector became faulty after a year of use. Bought a new cable and thought that was the problem. It wasn’t. I tried to reach out several times to the company for support, but there was no answer. I bought a Keychron Q8 ergonomic keyboard and have never been happier.
16 March 2024
Unprompted review
Reply from X-Bows Inc
Hi Victor,
I am reading this and I completely agree with you: You should never have been forced to switch brands just to get a working keyboard.
A USB-C port failure after one year is rare but repairable. The real failure here was our support team ignoring your requests for help. For that, I sincerely apologize.
While the Keychron Q8 is a solid board and I am glad you have a working setup now, I hate that you are left with a broken X-Bows collecting dust.
I want to fix that unit for you, even if it just serves as a backup.
I have used the 'Request Information' tool to find your order. If you are willing to give us one last chance to do the right thing, please reply to that notification (or email support@x-bows.com). We would like to repair or replace your unit so you at least get the value you paid for.
Best regards, The X-Bows Team
There is a learning curve is worth it
There is a learning curve on these keyboards, however as someone who has owned many economic keyboards over the past 25 years, this is better than some far more expensive options.
Wrist pain and numbness from CTS greatly reduced and typing speed is not fast as ever.
I own two now
16 March 2023
Unprompted review
Reply from X-Bows Inc
Hi Nick,
Thank you for the 5-star review! We often tell people the learning curve is an investment, but it is much more powerful coming from someone who has tried 'many ergonomic keyboards over 25 years.'
We are thrilled to hear that the X-Bows has helped reduce your wrist strain and numbness. That is exactly why we built X-Bows. Thank you for trusting us enough to pick up a second unit!
Happy typing, The X-Bows Team
Great idea, needs some improvements
The product fills a huge gap in the keyboard market. I was struggling to choose between mechanical and natural/ergonomic keyboards. And then X-Bows came in to the picture. Has a learning curve, but once you learn to type, you are not going back.
On the negative side, I read a lot of complains about support, and myself experienced switch fail after around 2 years, however, my warranty had expired, so I didn't bother. I got my own set of switches and replaced the faulty ones.
If I had to change something, this would be better quality switches. I got my son a Keychron and feeling is way better (both Brown)
1 January 2024
Unprompted review
Reply from X-Bows Inc
Hi George,
Thank you for the honest 4-star review! You nailed exactly why we exist: to bridge the gap between 'Mechanical' and 'Ergonomic' so you don't have to choose one or the other.
Regarding the switches: I am impressed that you did the repair yourself!
You mentioned your son's Keychron feels better. We actually agreed with you that our older stock switches needed an upgrade.
That is why we have switched our production line to Gateron G Pro 3.0 switches. We wanted to ensure that the stock typing experience feels smoother, more stable.
Of course, the beauty of your X-Bows is that you can always swap in your own favorites (like you did!), but we are committed to making sure the default switches are top-tier moving forward.
Best regards, The X-Bows Team
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