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Zenni Optical Reviews 

166,305
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 5,385 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for offering stylish and high-quality eyewear at very affordable prices, making it easy to purchase multiple pairs. Many find the online ordering process straightforward and user-friendly, with a vast selection of frames to choose from. People are often impressed by the excellent fit, accurate prescriptions, and overall value, leading to repeated purchases and strong recommendations. However, some customers also noted issues with lens accuracy or functionality, such as incorrect prescriptions, lenses not transitioning as expected, or being warped. Additionally, a few other people also felt that some frames had durability concerns or quality imperfections like unpolished edges, while others experienced longer than expected delivery times.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality, fit, and... See more

Quality

Customers had positive experiences with quality, with many reviewers consistently praising the stellar... See more

Price

Users describe positive interactions with price, frequently highlighting the affordability and value for... See more

Order

Reviewers mention positive feedback about their orders, with many finding the ordering process to be easy and... See more

User experience

Consumers find the user experience to be positive, highlighting the ease of use and navigation of the app and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Zenni offers stylish eyewear at very affordable prices. They are flexible if you have issues with your purchase. I have bought several pairs of eyeglasses over the years, even telling friends and fami... See more

Company replied

Rated 5 out of 5 stars

"I’m always a little nervous buying glasses online because I have a round face, and anyone with a round face knows the struggle of finding frames that actually fit right and look good! But I gave Zenn... See more

Company replied

Rated 5 out of 5 stars

I received an empty zenni parcel in the mail. Glasses fell out somewhere in transit. Zenni asked for some details to confirm, and then immediately re-made the lost order and used expedited shipping to... See more

Company replied

Rated 5 out of 5 stars

I was hesitant to purchase glasses sight unseen ( no pun intended), so initially I ordered just a single pair. When they arrived, I was stunned by how much I loved them. The fit was great, and the len... See more

Company replied


Company details

  1. Glasses Store
  2. Clothing Store

About Zenni Optical

Written by the company

Image Placeholder

In 2003 Zenni started as a small, homegrown business in Northern California and has morphed into an e-commerce success story with over 50 million frames sold to customers all over the world. In this journey, we continue to innovate but our commitment remains the same: we help people “See better and live better.”

20-Years

Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

166K reviews

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4.5

All reviews

(166,305)

5,267 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Glasses Experience

Easy to put in prescription info. Frame sizes being easy to see was very helpful in choosing the glasses . Quality of the glasses was very good for the price. Very impressed with the lenses

1 June 2026
Rated 5 out of 5 stars

Happy with Zenni!

Ordering was pretty easy to figure out, considering it was my first time getting glasses. I did make a mistake when entering in my prescription for a pair of distance glasses but I used the chat feature and they helped me get it sorted out. Shipping takes a bit but it's worth it to spend less on glasses. I like that Zenni has alot of trendy styles vs the limited styles at the vision clinic. I would love it if you had more oversized styles to choose from! Will definitely order from Zenni again!

11 June 2026
Rated 5 out of 5 stars

It was reorder and prescription had not…

It was reorder and prescription had not changed in ten years yet it only cost $9 more. Glasses right out or the box fit and work great.

17 June 2026
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Reply from Zenni Optical

Thank you so much for your wonderful review, Frank. We are absolutely thrilled to hear that your reordered glasses fit perfectly and worked beautifully for you right out of the box.

It is incredible to hear that your prescription has been so steady for a decade, and we are so proud to continue offering such unbeatable, budget-friendly prices after all these years. Thank you so much for your wonderful loyalty to Zenni, and we look forward to crafting many more perfect, affordable pairs for you in the future!

Rated 5 out of 5 stars

The glasses and the prescription were…

The glasses and the prescription were absolutely perfect!!!!!

17 June 2026
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Reply from Zenni Optical

Thank you so much for your incredibly enthusiastic review, Tina. We are absolutely thrilled to hear that both your new glasses and your prescription turned out absolutely perfect!

Knowing we hit the mark so flawlessly for you truly makes our day. Thank you so much for choosing Zenni, and we look forward to crafting many more perfect pairs of glasses for you in the future!

Rated 5 out of 5 stars

Great company

Customer service team is excellent

10 June 2026
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Reply from Zenni Optical

Thank you so much for your wonderful review, Mike. We are absolutely thrilled to hear that you had such an excellent experience with our customer service team and that you think so highly of Zenni.

Providing helpful, top-notch support from start to finish is exactly what we strive for, and knowing we hit the mark for you truly makes our day. Thank you so much for choosing Zenni, and we look forward to assisting you again the next time you need a great pair of glasses!

Rated 5 out of 5 stars

Wonderful service and I had my glasses…

Wonderful service and I had my glasses before they were scheduled for delivery

10 June 2026
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Reply from Zenni Optical

Thank you so much for your wonderful review, Kasey! We are absolutely thrilled to hear that you had such a great experience with our team and that your new glasses arrived even earlier than expected.

We know how exciting it is to wait for your new frames, so our team always works hard to get them manufactured, quality-checked, and shipped to your doorstep as quickly as possible. Thank you so much for choosing Zenni, and we look forward to crafting many more perfect pairs of glasses for you in the future!

Rated 5 out of 5 stars

I have ordered from Zenni for years

I have ordered from Zenni for years, and I won’t use any other company because the quality is stellar and the price is unmatched. My lenses are perfect every single time!

10 June 2026
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Reply from Zenni Optical

Thank you so much for your wonderful review! We are absolutely thrilled to hear that you have been trusting Zenni with your vision for years, and knowing that we have earned your exclusive loyalty as your go-to eyewear company truly means the world to our team.

Rated 4 out of 5 stars

I don't feel like I'm wearing glasses…

I don't feel like I'm wearing glasses at all with the ones I got from Zenni

9 June 2026
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Reply from Zenni Optical

Thank you so much for your wonderful review, Alan! We are absolutely thrilled to hear that your new glasses are so comfortable that you don't even feel like you are wearing them—that is truly the ultimate compliment for fit and comfort!

Providing lightweight, high-quality eyewear that fits effortlessly into your daily life is exactly what we strive for every day, and knowing we succeeded in making your experience so seamless truly makes our day. Thank you so much for choosing Zenni, and we look forward to crafting many more perfect, weightless pairs of glasses for you in the future!

Rated 5 out of 5 stars

I’m thrilled with Zenni!

I’m thrilled with Zenni! Got 2 pairs of glasses for less than I was spending on one. The trying on was fun and relaxing. No rushed feeling. I will definitely be buying from Zenni in the future!

9 June 2026
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Reply from Zenni Optical

Thank you so much for your wonderful review! We are absolutely thrilled to hear that you had such a fun and relaxing experience picking out your new frames, and finding two perfect pairs of glasses for less than the price of one is an incredible win!

Providing a stress-free, budget-friendly alternative to traditional storefronts is exactly what we strive for, and knowing we helped you shop at your own comfortable pace truly makes our day. Thank you so much for choosing Zenni, and we look forward to crafting many more fantastic pairs of glasses for you in the future!

Rated 5 out of 5 stars

The glasses were great and inexpensive

The glasses were great and inexpensive. Easy to order.

4 June 2026
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Reply from Zenni Optical

Thank you so much for your wonderful review, Donna! We are absolutely thrilled to hear that you had such a seamless, easy experience ordering your new glasses and that you are so pleased with both their great quality and affordable price.

Providing stylish, high-quality eyewear through a simple, hassle-free online process is exactly what we strive for every day, and knowing we hit the mark for you truly makes our day. Thank you so much for choosing Zenni, and we look forward to crafting many more fantastic pairs of glasses for you in the future!

Rated 5 out of 5 stars

The service and price were exceptional

The service and price were exceptional. The glasses are good quality and the prescription works very well.

16 June 2026
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Reply from Zenni Optical

Thank you so much for your wonderful review, Joseph! We are absolutely thrilled to hear that you found both our service and pricing to be exceptional, and we're so glad that your new glasses are of great quality and your prescription is working perfectly.

Providing accurate, high-quality eyewear at budget-friendly prices is exactly what we strive for, and knowing we hit the mark for you truly makes our day. Thank you so much for choosing Zenni, and we look forward to crafting many more great pairs of glasses for you in the future!

Rated 5 out of 5 stars

The ease of using your app was amazing

The ease of using your app was amazing! I’m 68 pretty good with tech. But my ADD self gets overwhelmed! I love my glasses they fit perfectly and look awesome. Thank you saved so much money

9 June 2026
Zenni Optical logo

Reply from Zenni Optical

Thank you for your review, Cindy. We are absolutely thrilled to hear that our app was so easy and stress-free for you to navigate. We completely understand how overwhelming online shopping can sometimes feel, so knowing that our digital layout kept things simple, engaging, and manageable for you truly makes our day!

It is also fantastic to hear that your new glasses fit perfectly, look awesome on you, and helped you save so much money. Thank you so much for choosing Zenni and for sharing your inspiring story, and we look forward to crafting many more beautiful, budget-friendly pairs of glasses for you in the future!

Rated 5 out of 5 stars

no problems with return

no problems with return, great prices

9 June 2026
Zenni Optical logo

Reply from Zenni Optical

Thank you so much for your wonderful review, Rita! We are absolutely thrilled to hear that your return process was completely smooth and hassle-free, and we are so glad you love our great, budget-friendly prices.

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