Easy to order and understand pricing. Very few pictures of vehicles in order to see all colour options on the vehicle and pricing increases each time you view.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The website was easy enough to navigate with an easy order process. However, it would be useful if the relevant cars had the specifications listed along with an option to have the car specs side by s... See more
Company replied
The portal is good and quite easy to use but I would have liked to see more obvious comparisons between the two schemes available to me.
Company replied
Very slick process and really straightforward. loses a star due to the cost increases (nearly double) when comparing current car to the newer version of a similar car, which limits the affordable sele... See more
Company replied
Company details
Information provided by various external sources
The UK's leading independent leasing, fleet management and vehicle outsourcing business. Are you a driver? Please direct queries to our customer service team.
Contact info
Number One, Great Exhibition Way, Kirkstall Forge, LS5 3BF, Leeds, United Kingdom
- 0344 848 6462
- hello@zenith.co.uk
- www.zenith.co.uk
4.1
Great
2K reviews
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Replied to 98% of negative reviews
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The order was cancelled in error without communication
The order was cancelled in error, I wasnt advised of this, called Zenith because no one had contacted me where i was advised to wait for the dealer to call on the Tue, no one called, I called back, to then be told the order had been cancelled. this now means i need to renew the order get it approved and start again resulting in 4 weeks lost time. really poor on all fronts.
21 August 2026
Reply from Zenith Vehicle Contracts
Hi Benjamin, thank you for your feedback. We're sorry for the frustration caused by the cancellation and the lack of communication. I can see our Customer Service team is currently supporting you with your queries, and we appreciate your patience while this is being resolved. Michelle@Zenith
Reply from Zenith Vehicle Contracts
Hi Andrew, thanks for the 5 stars! We're pleased to hear that you found our communication excellent and our response times quick. We look forward to assisting you again. Michelle@Zenith
Reply from Zenith Vehicle Contracts
Thanks for the 5 stars! It's good to know you found the service easy to use! Ian@Zenith
Simple / methodical process and the…
Simple / methodical process and the back up help and advice from the Zenith Team was Brilliant.
20 August 2026
Reply from Zenith Vehicle Contracts
Thanks for the 5 stars! We're glad our team could help! Ian@Zenith
Brlliant service,very simple process…
Brilliant service,very simple process happy customer.
19 August 2026
Reply from Zenith Vehicle Contracts
Thank you for the 5 stars! Ian@Zenith
Poor service when lease car developed a fault
Our lease car developed a fault which we reported at the beginning of July. Zenith were unable to give us a service appointment until nearly a month after the end of the lease period - over 3 months after we reported the problem. When we complained, they found an earlier appointment before the end of the lease, but it was at a garage 50 miles away, on a weekday, so one of us would need to take at least a day off work and incur travel expenses to deliver and collect the car. When we complained about this, Zenith's proposed solution was for us to continue paying for the car beyond the end of the lease, until such time as the supplier is able to fix the car. So we are expected to pay out of our own pocket for Zenith's negligence. Zenith may well be following the terms of their contract to the letter but as a customer experience, this stinks and we will not be using them again.
26 August 2026
Unprompted review
Reply from Zenith Vehicle Contracts
Thank you for your feedback. We're sorry to hear that your experience fell short of expectations.
We understand your frustration regarding the delays in securing an appointment and the inconvenience caused by the alternative options available. While repair appointment availability is managed through manufacturer-approved networks, we appreciate the impact this had on you, particularly as your lease was nearing its end.
We're disappointed that this has affected your perception of Zenith and will take your comments on board as we continually review our customer experience.
Ian@Zenith
excellent thank you
19 August 2026
Reply from Zenith Vehicle Contracts
Good Afternoon, thank for your review and the 5 stars! Sam@Zenith
Full information but would like the…
Full information but would like the actual salary taken figure made more prominent rather than just net
20 August 2026
Reply from Zenith Vehicle Contracts
Hi there and thank you for the 5 star feedback. We're pleased you found the information provided helpful, and we appreciate your feedback regarding the salary deduction figures. We'll be sure to pass your comments on as we continue to improve the portal experience. Thank you for taking the time to share your thoughts. Jonny@Zenith
Very easy to use online portal and any…
Very easy to use online portal and any offered assistance is timely and well received!
6 August 2026
Unprompted review
Reply from Zenith Vehicle Contracts
Hi Paul and thanks for the 5 stars! I am happy to hear that you found the portal very easy to use and assistance was offered in a timely and well received manner. Jonny@Zenith
quick response to queries
quick response to queries, frequently asked Q&A's very helpful.
10 August 2026
Reply from Zenith Vehicle Contracts
Hi there and thank you for the 5 star feedback! I am so pleased to hear that you received quick responses to queries, with the frequently asked questions tool being very helpful. Jonny@Zenith
Smooth setup for new lease
Smooth setup for new lease. Easy to get in contact with customer services for queries
17 August 2026
Unprompted review
Reply from Zenith Vehicle Contracts
Copilot said:
Hi Matthew, thank you for your feedback. We're delighted to hear that the setup of your new lease was smooth and that our Customer Services team was easy to reach whenever you had questions. We appreciate your comments and are pleased we could make the process straightforward for you. Enjoy your new vehicle! Michelle@Zenith
Good Informative Portal
Easy process selecting, getting quote, and ordering my next salary sacrifice company car. Zenith's portal was easy to navigate and contained good information for all the cars I looked at, which helped ease the process of selecting.
20 July 2026
Unprompted review
Reply from Zenith Vehicle Contracts
Hi Davie,
We're delighted to hear that you found the process of selecting, quoting, and ordering your salary sacrifice car straightforward. It's great to know that our portal was easy to navigate and that the vehicle information available helped make your decision easier and more informed.
We appreciate your feedback and thank you for choosing Zenith. We hope you enjoy your new car, and if there's anything we can do to make your experience even better in the future, we'd love to hear from you.
Jonny@Zenith
Reply from Zenith Vehicle Contracts
Hi there and thanks for the 5 stars. It's great to hear that you have been provided with great service. Jonny@Zenith
End of lease experience - don't decide in last 6 months!!
I'm coming to the end of my lease. The inability to renew/extend my lease within the last 6-months contradicts information issued by your renewals director suggesting 'many make their choice 6 months left, so no rush'. I was unable to extend or adjust mileage within the last 6 months, leaving me with no option but to pursue new car.
12 August 2026
Reply from Zenith Vehicle Contracts
Hi Andy,
We're sorry to hear that your experience at the end of your lease didn't meet your expectations. We understand how frustrating it must have been to find that extending your lease or adjusting your mileage wasn't an option, particularly when this appeared to differ from the guidance you had previously received regarding renewal timelines.
We appreciate that situations like this can make the decision-making process more difficult and may leave scheme members feeling they have limited choices. Your comments have been noted and will be shared with the relevant teams as we continually review our communications and processes to ensure expectations are set as clearly as possible.
Jonny@Zenith
Their website was nice and very easy to…
Their website was nice and very easy to use. very glad that my employer chose to use Zenith for the EV scheme.
4 August 2026
Reply from Zenith Vehicle Contracts
Hi Darren,
I am so pleased to hear that you found our website easy to use and straightforward to navigate. Making the process as simple and seamless as possible for our customers is something we work hard to achieve.
It's also fantastic to know you're pleased that your employer chose Zenith for their EV scheme. We really appreciate your trust and are grateful that you've taken the time to share your experience.
Jonny@Zenith
Reply from Zenith Vehicle Contracts
Hi there and thank you for the 5 stars. I am happy to hear that the order process was straightforward. Jonny@Zenith
Reply from Zenith Vehicle Contracts
Hi there and thank you for the 5 star feedback. I am pleased to hear of the ease of use with your order placement. Jonny@Zenith
Customer services very helpful
Customer services very helpful, but by phone rather than email. Website is clunky with some errors when configurating. Also seems a no-brainer to link you to the relevant website/brochures for each car to understand spec and trim.
Overall a good experience, but the process could be enhanced by the above.
7 August 2026
Reply from Zenith Vehicle Contracts
Hi AJ. Thank you for taking the time to share your feedback. We're delighted to hear that our Customer Services team was helpful and that you had an overall positive experience.
We also appreciate your constructive suggestions. We're sorry to hear that you encountered issues with the website configuration process and found parts of the site clunky to use. Your feedback regarding direct links to manufacturer websites and brochures is a great suggestion, and we can certainly see how this would make it easier to compare specifications and trim levels when researching vehicles.
We're always looking for ways to improve our service and user experience, and comments like yours help us identify where enhancements can be made. Thank you again for your feedback, and we hope to provide an even smoother experience next time.
Jonny@Zenith
Perfect all explained well
Perfect all explained well. Looking forward to getting my new car 😊
5 August 2026
Reply from Zenith Vehicle Contracts
Hi Heather and thank you for the 5 star feedback. I am happy to hear everything was perfect and well explained. Exciting times ahead. Jonny@Zenith
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