YMCAfit Reviews 

409
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional instructors for being extremely supportive, knowledgeable, and genuinely patient during all training sessions. People also find the overall course content thoroughly engaging, exceptionally well-structured, and surprisingly easy to follow along. However, some customers also noted occasional issues with difficult online learning platforms and delayed communication regarding completion certificates. A few reviewers felt that administrative support was rather inconsistent and the heavy workload required outside of class was quite demanding. Others mentioned that getting prompt answers from the customer service team required extra effort during their studies.

What people talk about most

Staff

Consumers find staff to be positive, highlighting that tutors are incredibly knowledgeable, friendly, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how course content is easy to follow... See more

Service

Clients share positive opinions on service, frequently praising the brilliant courses, professional... See more

Customer service

Users describe ambiguous interactions with customer service, noting that while some reviewers experienced... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My YMCA expérience was made very positive primarily due to the superb Tutor Abbee Cole. The face to face days and her support justified the time and cost I invested. I would however suggest the actu... See more

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Rated 4 out of 5 stars

I had an amazing time on this course. It really changed the way I practice yoga and I learnt so much! My teacher Annie was so supportive and patient and I had full confidence in her from the moment... See more

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Rated 4 out of 5 stars

YMCA Fit is an incredible organisation! They pride themselves in supporting students to becoming qualified trainers. I felt I always had the support of the teachers and they created a beautiful... See more

Company replied

Rated 4 out of 5 stars

The course tutors and content were fabulous. I would say the initial ‘sales’ call was a little misleading . I was not informed that I wouldn’t be issued my certificate until the student loan was fully... See more

Company replied


Company details

  1. Career and Education Provider

Written by the company

Personal trainer & fitness instructor courses run across UK. REPS & CIMSPA points. UK's only STOTT PILATES® Licensed Training Centre. Flexible learning.


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4.4

Excellent

TrustScore 4.5 out of 5

409 reviews

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4.4

All reviews

(409)

110 reviews in the last 12 months

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Rated 4 out of 5 stars

YMCA Fit is an incredible organisation

YMCA Fit is an incredible organisation! They pride themselves in supporting students to becoming qualified trainers.

I felt I always had the support of the teachers and they created a beautiful environment of students to help each other. I’m so happy that I chose YMCA Fit to achieve my level 2 qualification is group exercise instructing: Exercise to music - Freestyle.

I have set 4 starts instead of 5 because the software they use for tracking your progress & documentation “Aptem” is the only thing that caused my experience to dip. If you value a swift and simple software in your studying process, this might not be the one for you. Granted they have gone through changes over the years and it is the best it has been, and will continue to improve over time. As it stands right now it does have its challenges. That’s my only issue with the process, otherwise I’d do it again in a heart beat!

Thank you YMCA x

2 October 2025
Unprompted review
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Reply from YMCAfit

Thank you so much for your kind words and for sharing your experience with YMCAfit! We’re thrilled to hear that you felt supported by our teachers and enjoyed the collaborative environment. We work hard to create that sense of community for all our learners.
We appreciate your honest feedback regarding Aptem. We understand that technology plays a big role in the learning experience, and your comments help us continue improving. Thank you again for choosing YMCAfit for your Level 2 qualification. We’d love to welcome you back in the future for more training!
Best wishes,
YMCAfit

Rated 5 out of 5 stars

A great course

A great course, a mixture of online lectures and self studying which allowed me to spend longer on the areas I needed to.

10 November 2025
Unprompted review
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Reply from YMCAfit

Thank you so much for your positive feedback! We’re delighted to hear that you enjoyed the course structure and found the mix of online lectures and self-study helpful. It’s great to know that the flexibility allowed you to focus on the areas that mattered most to you.
Best wishes,
YMCAfit team

Rated 4 out of 5 stars

I had an amazing time on this course

I had an amazing time on this course. It really changed the way I practice yoga and I learnt so much! My teacher Annie was so supportive and patient and I had full confidence in her from the moment I met her.
I am dropping a star because Aptem was often so difficult to use, but I hear that they are not going to be using this system next year.
Again, Annie, you rock.

13 September 2025
Unprompted review
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Reply from YMCAfit

Thank you so much for your kind words and for taking the time to share your experience on the course. We're thrilled to hear that it had such a positive impact on your yoga practice and that you found Annie’s support and teaching so valuable. She’ll be delighted to hear your feedback!
We appreciate your honesty regarding Aptem.
Thanks again for your feedback and for the shoutout to Annie!
Best wishes
YMCAfit team

Rated 5 out of 5 stars

The Couse was Brilliant. I enjoyed it. I feel well equiped

The Couse was brilliant.
Had support from staff involved in the Course.
The Teacher, Trevor is the best, knowledgable and professional, a credit to YMCA.
Everything taught was relavant, relatable and with humour too...keeping the classes fun.

30 October 2025
Unprompted review
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Reply from YMCAfit

Thank you so much for your brilliant review!
We’re delighted to hear that you enjoyed the course and felt well equipped by the end of it. It’s fantastic to know that the support from our team made a difference and that Trevor’s knowledge, professionalism, and engaging teaching style stood out. He truly is a credit to YMCAfit, and we’ll be sure to pass on your kind words.
We’re especially glad that the content felt relevant and relatable and that the humour helped keep the sessions fun and enjoyable. That balance of learning and enjoyment is exactly what we aim for.
Wishing you continued success in your journey!
Best wishes,
YMCAfit team.

Rated 4 out of 5 stars

L3 in yoga teaching (online)

So I recently concluded my L3 in yoga teaching. Dont be fooled it consumes you, some 8 days remote learning but be prepared for learning all things anatomy, getting your yoga lessons journalled and be conversant with physiology.

The interactive learning was good overall, I do think a remote half day or day on anatomy might help people without a background (you have to learn alot self study). Also remember costs as a student hiring a hall (potentially) for your 6 students. Also lesson plans are large ensure you make the most of feedback during the remote lessons, as after the fact its down to persistance and persaverance.

On the whole it was a great experience, I have learnt a lot. Just be mindful its a tough 7+ months.. but I guess if it was easy then everyone would do it.

21 October 2025
Unprompted review
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Reply from YMCAfit

Thank you for sharing your experience and for completing the Level 3 Yoga Teaching course. We’re delighted to hear that you found the interactive learning valuable and that the program helped you grow as a teacher.
We appreciate your constructive feedback regarding anatomy support and the challenges of self-study. Your suggestion for an additional remote session on anatomy is very helpful, and we’ll review this as part of our ongoing improvements.
We understand the commitment required for lesson planning and arranging practical assessments, and we’re glad you made the most of the feedback during remote sessions. Your perseverance is commendable, and we hope the knowledge and skills you’ve gained will serve you well in your teaching journey.
Thank you again for your honest review and for choosing us for your training. If you need any further support or resources, please feel free to reach out to our team.
Best wishes,
YMCAfit team

Rated 1 out of 5 stars

Hidden costs!

I payed £2,333.60 for this course.to begin with they refer every single piece of coursework and this costs £25 sometimes they even refer it twice.there was one piece of coursework Tom and Viv which was £50 for 1 coursework and they referred it twice so I payed £100 for 1 assignment.my mental health really deteriorated.I ended up paying an extra £250 on top for referrals.Only specific tutors care about you like Trevor but the company as a whole don’t care it’s just money to them and if you aren’t mentally strong you could end up having a breakdown.if you fail a practical it takes months for a new date to come they don’t share this information when you are signing up it doesn’t take a month but could take 6 months to potentially a year to pass.and when you call them up to ask when the practical is they don’t even know which causes so much anxiety and stress.I just want to also mention they have overcharged me £50.Each piece of coursework was meant to be £25 if it is referred now for The Tom and Viv case study it got referred twice so I was meant to be charged £50 they charged me £100 for one piece of coursework.They also refer coursework twice so you will be paying a lot of money all they want is money.

7 July 2025
Unprompted review
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Reply from YMCAfit

Thank you for sharing your experience with us. We’re sorry to hear that you felt there were unexpected costs and delays during your course, and that this impacted your overall experience.
This is a Level 3 qualification, and the standards set by the awarding organisation must be met to ensure that learners are fully competent and safe to work with clients in the industry. This sometimes means additional support or reassessment is required if criteria are not met, which can involve extra time and cost.
We aim to be transparent about these processes and fees from the outset, and your feedback highlights areas where we can improve our communication. We also understand how important timely reassessments and clear guidance are for our learners, and we’re reviewing these processes to make them as efficient and supportive as possible.
We’re pleased to hear that you had a positive experience with Trevor, and we’ll make sure your comments are shared with him.
Thank you again for your honest feedback, it helps us improve the service we provide to all learners.
Best wishes
YMCAfit team

Rated 1 out of 5 stars

Avoid this course at all costs

Avoid this course at all costs – a complete waste of time and money.

I wish I had read the reviews before signing up. I’ve just finished the Level 2 & 3 Next Gen PT course (8 months long), and honestly, that’s 8 months of my life I’ll never get back.

The only positive thing I can say is that the in-person tutors (Emma & Tim) were excellent — but they’re freelancers, so you may not even get them. Everything else about this course was a disaster.

Misleading advertising: The course is sold as “part-time” and something you can “do in the evenings.” This is completely false. It’s essentially a full-time course with endless assignments, unrealistic deadlines, and constant pressure. Trying to do this alongside a full-time job was unbearable.

Pointless and excessive content: Many assignments were over the top, repetitive, or just plain ridiculous. One module literally taught us how to make eye contact in a conversation. Others covered things no one in the real world of PT will ever need.

Confusing and inconsistent marking: Assignments were often unclear, poorly explained, and tutors contradicted each other constantly. One tutor would fail you, another would pass the exact same work. It felt completely unprofessional and random.

Tutor problems: At the start we were assigned two tutors — one new, one “experienced.” The experienced tutor quit halfway through without warning. The other one disappeared towards the end. Most of my work ended up being marked by a rotating door of strangers.

Communication was awful: emails went unanswered, and the weekly support sessions advertised were a joke. I once waited 45 minutes in a Teams call and was never let in.

Extra fees and poor finish: After all the stress, the “certificate” they give you is just a digital version with a huge watermark saying “only valid as an electronic document.” To get a proper certificate in the post, you’re forced to pay an extra £30 plus delivery— on top of an already expensive course.

This course is brand new (“Next Gen”), but it feels like we were guinea pigs for something half-baked and not ready to run. Poorly organized, inconsistent, misleading, and incredibly stressful.

My honest advice: DO NOT waste your time, money, or energy with YMCAFit. It has completely soured my ambition to become a PT, and I wouldn’t wish this experience on anyone.

2 October 2025
Unprompted review
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Reply from YMCAfit

Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear that your experience with the Level 2 & 3 Next Gen PT course did not meet your expectations.
We appreciate your positive comments about Emma and Tim, and we’ll make sure your feedback is passed on to them.
The Next Gen PT programme is designed to meet the rigorous standards set by the awarding organisation, ensuring learners are fully competent and safe to work with clients in the industry. This does require a significant time commitment, and we recognise that balancing this alongside full-time work can be challenging. All modules and assessments are aligned with industry and awarding body requirements. However, we take your comments on relevance and clarity seriously and will review these areas to improve learner experience. We regret the disruption you experienced and acknowledge that consistent support is essential. We are actively working to strengthen tutor allocation and communication processes. The digital certificate provided is fully valid for employment and insurance purposes. A printed certificate is optional and incurs an additional fee, which is stated in our terms.
Thank you again for your honesty, we are committed to learning from this and enhancing the experience for all learners.
Best wishes,
YMCAfit team

Rated 4 out of 5 stars

I throughly enjoyed the course

I throughly enjoyed the course, it was both informative and progressive.
Trevor Clark is an excellent tutor with stacks of real life experience which enables him to present the academic elements pragmatically.
This was a new renewal of this course, the materials are readily available one improvement would be to better line up the timing of the material delivery and the assignment completion to help smoother delivery.

25 September 2025
Unprompted review
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Reply from YMCAfit

Thank you so much for your detailed feedback! We’re delighted to hear that you thoroughly enjoyed the course and found it both informative and progressive. It’s fantastic to know that Trevor’s real-life experience and teaching approach made the academic elements practical and engaging for you.
We also appreciate your constructive suggestion regarding the timing of material delivery and assignment completion. Feedback like this is invaluable as we continually work to improve the learning experience for all our students.
Thank you again for choosing us for your professional development, we wish you every success on your journey!
Best wishes,
YMCAfit team

Rated 5 out of 5 stars

Great course with a great tutor…

Great course with a great tutor (Trevor). They have been very supportive and a nice atmosphere.

25 September 2025
Unprompted review
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Reply from YMCAfit

Thank you so much for your kind words! We’re thrilled to hear you enjoyed the course and found Trevor’s support and teaching style so valuable. Creating a positive and supportive learning atmosphere is something we strive for, so it’s great to know this came through in your experience.
We really appreciate you taking the time to share your feedback and wish you every success on your fitness journey!
Best wishes,
YMCAfit team

Rated 4 out of 5 stars

Level 2 personal trainer, continuing into level 3.

Course is good and recognised across the industry. Tutoring is high quality and information is delivered in bite sized chunks. The information itself is also valuable and helpful. all physical elements were overall enjoyable, however Aptem was to a degree pointless as never used it. In addition, while the online platform Suada was beneficial, it can sometimes be overbearing and repetitive at moments, aswell as some answers in the quizzes being wrong. However, overall enjoyed the course as a whole and would reccomend!

25 September 2025
Unprompted review
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Reply from YMCAfit

Thank you for taking the time to share your experience with our Level 2 and Level 3 Personal Trainer courses! We’re delighted to hear that you found the course content valuable, the tutoring high quality, and the physical elements enjoyable.
We appreciate your honest feedback regarding Aptem and Suada. We’re always looking for ways to improve our learner experience, so your comments about platform usability and quiz accuracy are extremely helpful and will be shared with our team for review.
It’s fantastic to know that overall you enjoyed the course and would recommend it, your recommendation means a lot to us! We wish you every success as you continue your fitness career.
Best wishes,
YMCAfit team

Rated 4 out of 5 stars

L2 Gym Instructor

My time undergoing this course was very interesting and a great experience into the world of anatomy and physiology being a beginner. Tutor Trevor Clarke was brilliant and his teaching skill adapted to students needs. Amazing people skills. Just a little downside was missing some of the assignment forms to fill out via teams but as soon as problem was raised it was swiftly rectified. Great experience on my personal development journey.

1 September 2025
Unprompted review
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Reply from YMCAfit

Thank you so much for sharing your experience with our Level 2 Gym Instructor course! We’re delighted to hear that you found the course engaging and that it gave you a great introduction to anatomy and physiology.
It’s fantastic to know that Trevor’s teaching style and adaptability made a positive impact, he’ll be thrilled to hear your feedback!
We appreciate your patience regarding the assignment forms and are glad the issue was resolved quickly. Your comments help us improve our processes to make the experience even smoother for future learners.
Thank you again for choosing us for your personal development journey, we wish you every success in your fitness career!
Best wishes
YMCAfit team

Rated 5 out of 5 stars

Yoga Diploma Course YMCA Kings Cross

I had an amazing experience with our Teacher Annie, who taught the Yoga Diploma Course with YMCA. Annie is a dedicated and traditional Yoga Teacher with knowledgeable, transferable skills, with her many years of teaching Hatha Yoga. It was a true delight to get to know Annie.
Annie and David, Yoga Teachers @YMCA and the Team here at the venue and YMCA have been very supportive and encouraging from the start. It has been a life changing experience where I feel confident to go out and Teach Yoga, and gaining a strong skill set in decision making and marketing. I on top of this also picked up valuable Yoga focused posture alignment skills from Annie's Teaching in the Diploma course that has changed my practice to be in more ease. Something every Yoga or Sports participant strives for.
Thank you again to both Annie and David, Amazing Quality Teachers. The course was 10/10. Enjoy!!
Thank you again,
Jessica

21 September 2025
Unprompted review
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Reply from YMCAfit

Thank you for your incredible review, Jessica!
We’re absolutely delighted to hear that your experience on the Yoga Diploma Course was so positive and life-changing. It’s wonderful to know that Annie and David’s expertise, dedication, and support helped you feel confident and equipped with valuable skills—not only in teaching yoga but also in areas like posture alignment, decision-making, and marketing.
Your kind words about our team and the course mean so much to us, and we’re thrilled that you found the training to be 10/10! We’ll be sure to share your feedback with Annie, David, and the rest of the team,they’ll be over the moon to hear it.
Thank you for choosing YMCAfit for your yoga journey. We’d love to welcome you back in the future if you decide to continue expanding your skills.
Best wishes,
The YMCAfit Team

Rated 5 out of 5 stars

Annie

Annie, the Yoga Teaching Training Instructor. That's what made my experience great

21 September 2025
Unprompted review
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Reply from YMCAfit

Thank you for your review!
We’re so pleased to hear that Annie made your Yoga Teacher Training experience such a positive one. She’s an incredible tutor, and we’ll be sure to share your kind words with her.
Thank you for choosing YMCAfit for your training, we’re thrilled to have been part of your journey and hope to welcome you back for more learning in the future!
Best wishes
The YMCAfit Team

Rated 5 out of 5 stars

Yoga course training

Absolutely loved my teacher, Annie. The actual institution could improve on a few areas, but Annie was patient, clear and made it all seem flawless. I'm honestly so grateful we crossed paths and that I could learn from her.

13 September 2025
Unprompted review
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Reply from YMCAfit

Thank you for sharing your feedback!
We’re delighted to hear that you loved learning from Annie and that her patience, clarity, and supportive approach made such a difference to your experience. She truly is an incredible tutor, and we’ll make sure your kind words are passed on to her.
Best wishes
The YMCAfit team

Rated 5 out of 5 stars

I did the 500 hour yoga instructor…

I did the 500 hour yoga instructor training and it was a great time! I learned so much from Annie and David. I couldn’t have asked for better instructors.

15 September 2025
Unprompted review
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Reply from YMCAfit

Thank you for your amazing feedback!
We’re thrilled to hear you enjoyed the 500-hour Yoga Instructor training and that Annie and David made such a positive impact on your experience. Our tutors work hard to provide the highest quality instruction, so it’s fantastic to know their knowledge and support helped you get the most out of the course.
We truly appreciate you choosing YMCAfit for your training and sharing your experience. If you ever decide to continue your learning journey or explore other specialist courses, we’d love to welcome you back!
Best wishes
The YMCAfit Team

Rated 5 out of 5 stars

The best fitness teacher training!…

Excellent yoga teacher instructor course. The tutor Annie was knowledgeable, patient and supportive of all her students. For content and thorough instruction with an emphasis on quality and safety, the YMCA is the industry's best at delivering fitness teacher training. Would highly recommend for anyone considering a career in the fitness industry.

14 September 2025
Unprompted review
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Reply from YMCAfit

Thank you for your fantastic review!
We’re thrilled to hear you enjoyed the Yoga Teacher Instructor course and that Annie’s knowledge, patience, and support made such a positive impact on your experience. Delivering high-quality, safe, and comprehensive training is at the heart of what we do, so it’s great to know this came through in your course.
Your recommendation means a lot to us! If you ever decide to continue your learning journey or explore other courses, we’d love to welcome you back.
Thank you again for choosing YMCAfit and for sharing your feedback.
Best Wishes
The YMCAfit Team

Rated 1 out of 5 stars

My time doing level 2 pt course was not…

My time doing level 2 pt course was not happy and as a result I went elsewhere for level 3. I found staff uninterested in me.

6 January 2025
Unprompted review
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Reply from YMCAfit

We’re sorry to hear this and disappointed by your experience.
Thank you for sharing your feedback. We’re genuinely disappointed to read your review, especially as our team worked hard to support you throughout your Level 2 journey. We aim to offer proactive, responsive support to every learner and, in your case, we believe we went above and beyond, including helping you transition to your preferred training provider when you chose to continue your Level 3 elsewhere. We’re sorry that, despite these efforts, we didn’t meet your expectations, as your verbal parting review to us was some what different.
Best wishes
YMCAfit Team

Rated 1 out of 5 stars

BEWARE!!! Use YMCAFit at Your Peril

I attended the in person L3 Diploma in Gym Instructing and Personal Training course. Selecting YMCAFit based on the recommendation of an excellent PT with over 20 years experience as a PT. It was not a positive experience. I should have done better research and gone elsewhere, however, naively I trusted the YMCAFit brand, despite some negative experiences when making initial enquiries about courses, timetables and enrolment.

The positive elements were:
• Tutors (Trevor, Roger & Tim), but note they are freelance, so no guarantee which tutors you will get
• Variety of equipment in the gym (YMCA, Tottenham Court Road) and space

The negative elements were:
• Everything else, including, but not limited to:
o Admin / Student Support - Admin was shocking and fell way short of acceptable. Calls and emails not responded to, assuming you managed to get through on the phone
o Software – Broke every rule of acceptable software. Data loss experienced when completing assignments, resulting in having to re-do assignments. Navigation and content inconsistent and not intuitive
o Learning Materials - No paper copies of manuals provided and no option to download, order or print manuals provided. Therefore once course is completed and your access is removed to the software you have nothing to refer back to
o Classroom - Desks completely unsuitable for working with a laptop. Non-adjustable single seat desks with fold down tables and no power points provided
o Certification - Only provided with a limited validity digital certificate on course completion. The certificate has a watermark stating "Only valid as an electronic document". There is an additional charge which is NOT stated in the Terms and Conditions (T&Cs). Only fees for replacement certificates included in the T&Cs

15 August 2025
Unprompted review
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Reply from YMCAfit

Thank you for your review. While we’re pleased you valued our tutors and facilities, we’re sorry that other aspects of your experience did not meet expectations. We did extend your timeframe well beyond the standard 12 months so you could successfully complete your course, and we’ve since made significant improvements, including moving to a new learning platform and strengthening student support. Your feedback is important to us and has directly contributed to these changes.
Best wishes
YMCAfit Team

Rated 1 out of 5 stars

A Very Disappointing Course!

I am gutted to be writing this review because the practical side of this course was amazing. The tutors are very nice and are very knowledgeable and provide a great learning environment. But once the practical side of the course was done, that’s where things turned for the worst. The Aptem system which you use online to complete your coursework is very outdated,buggy and difficult to navigate. Some of the coursework has taken over a month to be marked and when you fail exams you don’t any feedback on where to improve. Not to mention you also have to pay every time to resit your exams if you fail. The student support is extremely lacking and provides very little support. This course has taken me longer than a year to finish as a whole due to very little support and feedback. I was hoping this course would help me gain confidence to work in the fitness industry but instead It has done the complete opposite and has impacted my mental health very negatively. I honestly wish I read these reviews before signing up. This course has not been worth the money and I would look into finding a different company for your PT qualification.

1 September 2024
Unprompted review
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Reply from YMCAfit

Thank you for your feedback. We’re glad you found the practical course and our tutors so positive, but we’re very sorry to hear of your frustrations with Aptem and the support provided. Based on learner feedback, we’ve now moved to a new online platform and strengthened our marking, feedback, and support processes to make things clearer and more responsive. Your experience matters to us, and we are committed to ensuring future learners feel fully supported throughout their journey.
Thank you again for your honest review, and we wish you the very best in your future career in the fitness industry.
Best wishes,
YMCAfit team.

Rated 5 out of 5 stars

Working with Danielle has been an…

Working with Danielle has been an absolute pleasure. Her guidance was truly exceptional, especially when it came to navigating the challenges of levels 2 and 3. Without her detailed explanations and continuous support, the process would have been significantly more difficult.

Daniela has a remarkable ability to break down complex tasks into manageable steps, making what seemed overwhelming feel achievable. Her patience and expertise were key to my success, and I'm incredibly grateful for her dedication. She is an invaluable resource, and I can't recommend her highly enough.

21 August 2025
Unprompted review
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Reply from YMCAfit

Thank you so much for sharing this wonderful feedback! We’re thrilled to hear that Danielle’s guidance and support made such a positive impact on your journey through Levels 2 and 3. Her ability to simplify complex tasks and provide clear, patient explanations is something we truly value, and it’s fantastic to know it helped you succeed.

We’ll be sure to share your kind words with Danielle. She’ll be delighted to hear them! Thank you again for taking the time to recommend her so highly.
Best wishes
YMCAfit team

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