The guy from Wren , Simon Mellor was all as hoped. On time, polite, professional and answered all our questions whilst measuring for potential new kitchen. We are looking forward to the next step u... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We’ve just bought our kitchen from Wren, and we’re extremely happy with the experience. Our designer, Saif, was excellent. He provided outstanding service and guided us through every step of the pro... See more
Company replied
I spoke with the lovely Sam today at the Wren customer services who made ordering extra items a smooth and pleasant experience! She was very patient when I had a problem trying to pay for my items due... See more
Company replied
Our home survey was performed by S Heggie. He was very professional, friendly and thorough. He took time to explain the everything clearly and made the whole process easy and stress free. We were very... See more
Company replied
Company details
About Wren Kitchens
Written by the company
At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.
The Wren Way
Written by the company
- Our heritage
- The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
- Welcoming showrooms
- Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
- Free design service
- We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
- Made to order
- Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
- With you from start to finish
- Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
- Made in Britain
- As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
- Professional fitting service
- Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
- Fitted bedrooms now available!
- With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.
Contact info
The Nest, Falkland Way, Barton-upon-Humber,, DN18 5RL, United Kingdom
- reviews@wrenkitchens.com
- www.wrenkitchens.com
4.3
Excellent
100K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We had a great experience with O…
We had a great experience with O Firouzia the survivor. He was on time, polite and very helpful. Thank you
1 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Narges,
We're so pleased to hear about your great experience! It's wonderful to know that our team member was on time, polite, and very helpful. Thank you for your kind words!
Warm Regards,
Callum
Professional
S Perera called ahead to confirm on route. Arrived and greeted with a smile.
Fully prepared and left to do her work. Once completed, informed job done and sent to designers.
Great service as one would expect.
1 August 2026
Unprompted review
Reply from Wren Kitchens
Hi,
We're so pleased to hear about your excellent experience with our team member. It's wonderful that they were fully prepared and provided great service.
Warm Regards,
Callum
The Wren is a lovely bird, which this firm desecrates.
The products are reasonable for the price, it’s the Cowboys they employ to install the kitchen are the PROBLEM ! When you then try to address the problems, just forget it. There is absolutely NO customer service at all. Do not touch this firm if you want a good result.
2 February 2026
Unprompted review
Wren are mutton dressed as lamb
Wren are mutton dressed as lamb.
You are not getting quality by going with them.
We bought a Jpaul kitchen. Within 4 months it is falling apart. The doors are all hanging funny. The corners are chipped. And a warning for anyone with arthritis- this kitchen is not for you.
11k and our previous screwfix kitchen was better. Had it for 14 yrs and no chips.
Customer service is great but just rather have not been in this position.
1 May 2026
Unprompted review
J Evans-Baldwin was very helpful
J Evans-Baldwin was on time, friendly and most importantly, accurate and thorough.
27 July 2026
Unprompted review
Reply from Wren Kitchens
Hi,
We're delighted to hear about your positive experience with our team member. It's wonderful to know they were punctual, friendly, accurate, and thorough. Thank you for your kind feedback!
Warm Regards,
Callum
Very polite and accommodating!
2 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Mat,
We truly appreciate you sharing your positive feedback and are so glad to hear that our team was polite and accommodating during your experience with us. Thank you!
Warm Regards,
Callum
⭐⭐⭐⭐⭐ - Absolutely brilliant service from start to finish
⭐⭐⭐⭐⭐
Absolutely brilliant service from start to finish.
I honestly couldn’t speak highly enough of the service I received. He was absolutely brilliant throughout and genuinely couldn’t do enough to make sure everything was right and that I was happy.
Nothing was ever too much trouble, and he was friendly, professional, helpful and attentive the entire time. It’s rare these days to come across someone who goes that extra mile, but he certainly did.
He made the whole experience incredibly easy and stress-free, and you could tell he genuinely cared about providing the best possible service rather than just doing the bare minimum.
A massive thank you for everything M McCarthy. I wouldn’t hesitate to recommend Wren to anyone based on the experience I had. 10/10 service and an absolute credit to the company!
2 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Luke,
We are delighted to hear about your brilliant experience from start to finish. It's wonderful that our team member was professional, helpful, and attentive, making the process easy and stress-free. We appreciate you recognizing their dedication to providing excellent service.
Warm Regards,
Callum
K Smith
K Smith - Liverpool, came out to assist with measuring for pre order of our kitchen. On time and friendly.
2 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Monique,
We're delighted to hear that your kitchen measurement experience was positive and that our team member was on time and friendly. Thank you for your feedback!
Warm Regards,
Callum
Great service by G Jepson on 21st July…
Great service by G Jepson on 21st July 4-5 pm for our kitchen measurements. Friendly, polite and did the job efficiently.
21 July 2026
Unprompted review
Reply from Wren Kitchens
Hi Amber,
We are delighted to hear about your positive experience with our team member. It's wonderful to know they provided great service, were friendly, polite, and efficient during your kitchen measurements.
Warm Regards,
Callum
Excellent service from Andrew Goss…
Excellent service from Andrew Goss today turned up on time, very polite and easy to discuss kitchen plans
2 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Philip,
We are delighted to hear about your positive experience with our team member. It's wonderful to know they were punctual, polite, and easy to discuss your kitchen plans with.
Warm Regards,
Callum
Rory S was fantastic
Rory S was fantastic, knew what he was doing completely and was super friendly and accommodating when it came to our dogs. A complete professional
2 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Florence,
We're delighted to hear about your positive experience. It's wonderful to know that our team member was fantastic, knew what they were doing completely, and was super friendly and accommodating. We appreciate your kind words!
Warm Regards,
Callum
Go to Ikea
Had 9 deliveries from Wren as they couldn't organise or get anything right. Delivery teams were useless damaging or refusing to deliver units. Sales team lied to myself and my fitters on several occasions promising delivery dates but never turned up. My kitchen started on 22/06/26 and should have taken 5 days finally got my kitchen completed on 22/07/26. I had to chase Wren with everything they never called back or emailed when they said they would the worst service I have ever received i would buy from other places as Wren are crap with after sales care and delivering of items. All this and I paid for my kitchen in full back in February. The only good thing about the whole situation were the fitters who were helpful throughout the whole s##t show
22 June 2026
Unprompted review
Cam was lovely a tuck her time to…
Cam was lovely a tuck her time to listen to us and what we wanted.
2 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Theresa,
We are so happy to hear that our team member took the time to listen to your needs. We appreciate you sharing your positive experience with us!
Warm Regards,
Callum
Kitchen
Leon Der Merwe was great. A real help. Very efficient and friendly.
2 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Nisha,
We appreciate your positive feedback! We are so glad our team member was efficient and friendly, and that they were a real help. Thank you for sharing your experience.
Warm Regards,
Callum
Reply from Wren Kitchens
Hi Sarah,
We truly appreciate your kind words and are so pleased to hear that you found our team to be pleasant, knowledgeable, and helpful. Thank you for your positive feedback!
Warm Regards,
Callum
Paul D was very professional and…
Paul D was very professional and pleasant during the survey visit. Looking forward to designing the kitchen.
2 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Andrew,
We are delighted to hear that our team member was very professional and pleasant during your survey visit. We look forward to helping you design your kitchen!
Warm Regards,
Callum
Tim is super friendly, cheerful and professional
Tim is super friendly and professional. He is kind, caring and very cheerful. His visit totally charged the atmosphere in our home with so much warmth and happiness. He is very thorough with his work and does it with glee 😁
2 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Light,
We're so pleased to hear about your positive experience! It's wonderful that our team member was friendly, professional, kind, caring, and cheerful, bringing warmth and happiness to your home while being thorough with their work.
Warm Regards,
Callum
Gary was very helpful
Gary was very helpful arrived on time as stated. Kitchen is in a state due to renovations but Gary worked around everything and was very helpful
2 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Ujjol,
We're delighted to hear that your experience was so positive and that our team member provided such helpful service, even with the ongoing renovations. We appreciate your kind feedback!
Warm Regards,
Callum
Tim Very polite and helpful when…
Tim Very polite and helpful when measuring up, explained everything what was going to happen, charming man
2 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Veronica,
We're delighted to hear about your positive experience with our team member. It's wonderful to know they were polite and helpful when measuring, and explained everything clearly. Thank you for your kind words!
Warm Regards,
Callum
Excellent surveyor service
P Dyche was our surveyor and he arrived on time. He was friendly and professional and got the job done. He also booked our showroom appointment and explained everything about the process.
2 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Adele,
We're so pleased to hear about your positive experience with our surveyor. It's wonderful that they were friendly, professional, and explained the process clearly, including booking your showroom appointment.
Warm Regards,
Callum
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.