Wren Kitchens Reviews 

Great service throughout. Professional, reliable, and very thorough. The surveyor
S Jeffs arrived n time ,took precise measurements and provided helpful recommendations. A pleasure to deal with.

The design surveyor Stephen is very professional, efficient and friendly.

⭐☆☆☆☆ Public promises, private refusals.

I originally left a review detailing my experience with Wren, which included flawed design plans, incorrect and damaged items, delivery issues and a kitchen that is still affected by the consequences of the original design.

Wren publicly replied to my review stating they wanted to “investigate the matter further” and “assist in resolving the outstanding issues with my kitchen.” I took them at their word and contacted Customer Care in good faith.

Unfortunately, I have now been told that nothing will be reviewed, nothing will be reconsidered and no further resolution will be offered.

This left me extremely disappointed because the public response gave the impression that Wren genuinely wanted to help, whereas the private response simply repeated that the case was closed.

Throughout this process I have spent months emailing, making phone calls and exhausting every available route. I even contacted the CEO on three separate occasions without receiving a single acknowledgement.

Before the Ombudsman process, Wren offered goodwill payments of up to £450, recognising my dissatisfaction. Following the Ombudsman’s decision, those offers disappeared completely, despite the kitchen and my experience remaining exactly the same.

I spent over £7,000 on what I believed would be a professionally designed kitchen. Instead, I have been left with a kitchen that still suffers from the consequences of the original design, and a customer service experience that has been incredibly disappointing from beginning to end.

My advice to anyone considering Wren is simple: if everything goes perfectly, you’ll probably be happy. But if something goes seriously wrong, my experience has been that resolving it can be extremely difficult.

Excellent service from Jordan D, resolved all my issues, thank you

From start to finish Lee albrow was very professional and responded to all my questions and showed the final finished layout of the kitchen measurements

Surveying and measuring for the kitchen was precise by Tim Marks. Taking us through the process with a friendly polite manner. Respectfully asked prior to taking photos. Happy with service.

Great service from Kieran Smith, very friendly and professional. Usual great service from Wren.

Following on from a complaint I made, I was contacted by the case manager Rebekah. She was very nice, she listened to my complaint and didn't try to make excuses. Rebekah had excellent customer service, she kept me informed with all aspects of the resolution and even personally checked my items were top quality and they were packaged securely before being dispatched. She's an asset to Wren

The surveyor O Firouzia came on time, and was courteous and professional. I was impressed by his thouroughness. He explained what he was doing and why. My experience with Wren has so far been very good. Still need to have a meeting with the designer, but so far ,so good.

Excellent service - no hassle - the measurement technician just got on with the job

Thandazani was cheerful, polite and easy to talk to. He treated our home with respect and was really quite lovely!

S Jeffs was friendly and efficient!

I am currently on holiday and expected my kitchen to be finished when i returned but it wont be now. First of all , my kitchen fitter rang me yesterday to tell me that the surveyor that measured the kitchen had left a 300mm gap where you can see the pipework to the sink . Today i received another call off him to say the panels to the units were the wromg size so he cant start the install until they arrive. Honestly, this is very poor from a supposedly reputable company. Never again will i use Wren for anything !!

Joseph was very helpful with regards to replacing a damaged panel

Very good service, quick and efficient, managed to resolve my issue with an item not being delivered, replacement ordered and delivery expected soon. Thank you

I needed to contact wren customer care regarding a replacement sink, due to damage of the first one.
Joseph was very helpful, fast and efficient. He totally understood my requirements and is doing his best to accommodate them

Had B. Bradley out to measure up for the new kitchen, very friendly and polite. He done a very thorough job and I can’t wait to see the design back at the branch.

Avoid Wren at all costs! Would rate 0 stars if this was possible.

Ordered a kitchen through Wren back in January, the design process was actually enjoyable and exciting when in branch. After we paid our deposit in May and arranged for the Wren install, all went downhill from there.
The Wren installer completed a pre fit where he highlighted numerous issues that required resolving before the install date, electrics and plumbing works which exceeded £1000.
Kitchen was delivered as planned with no issues but on installation, the fitter realised the measurements were incorrect and the install was not proceeded. That was 4th July.
Since, Wren have been out to remeasure, new units have arrived but no installation date can be even provisionally put in place.
Emails take at least 24 hours to be responded to, hours and hours on hold to the customer service line whilst we live with boxes over the whole of our downstairs, only access to water that we have is in the upstairs bathroom and living off air fried food.
Current state is, we have a wren kitchen, in boxes, with no date for installation and wren seemingly couldn’t care less! They even had the audacity to propose that we find our own fitter, even though we have forked out more than £4k for Wren to do this for us.
Meanwhile, we have full time jobs and try to coordinate phone calls, emails and living in a bomb site.

Do not buy through this company, months of issues and still no kitchen despite spending £20k with this company! Not good enough.

Arrived on time.
Friendly and courteous
Talked me through the process

Great help, sound advice & hassle free