Wren Kitchens Reviews 

99,024
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 7,665 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and politeness, from initial measurements and design to delivery. Many appreciate the thoroughness and efficiency of individuals, noting their clear explanations and pleasant interactions, often describing the overall service as excellent. However, some customers noted significant product quality issues, including items arriving damaged, faulty components like leaking hobs or uneven worktops, and kitchens deteriorating within a year. Some reviewers were dissatisfied with customer service, citing false information, slow responses, or needing to escalate issues. A few also experienced delivery delays or received incorrect/damaged replacements.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, politeness, and... See more

Service

Customers consistently note ambiguous experiences with service, with many praising the politeness,... See more

Product

Reviewers highlight ambiguous aspects of product quality, with many expressing significant disappointment... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing satisfaction with... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising the timely and respectful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered my kitchen, it was to be installed by an independent contractor. All went well, even when some damaged in transit panels were replaced. However, the gas hob was found to have a leak as soon as... See more

Company replied

Rated 5 out of 5 stars

We recently had C. Cale from Wren Kitchens out to measure our bedrooms, and we couldn't be more impressed. C. Cale was excellent throughout the entire process—you can tell he is highly experienced, as... See more

Company replied

Rated 5 out of 5 stars

We bought our new kitchen from Wren after being fed up with the hard sell from others, there is none of that with Wren. Everyone from design to customer care has been very helpful. The product is exc... See more

Company replied

Rated 5 out of 5 stars

M Perry came to measure for two potential scenarios for our future kitchen. Nothing was too much trouble and was more than happy to answer queries relating to positions/potential for future applia... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

99K reviews

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4.3

All reviews

(99,024)

7,979 reviews in the last 12 months

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Rated 1 out of 5 stars

WREN BEDFORD ( BE WARNED )

Wren Bedford designer … only interested in when I was paying the deposit and final balance. Couldn’t get a word in when explaining the layout of the kitchen wall units … apparently has a “ 10 year designer award “ 🤣… can’t see how you can get 6 wall units so wrong… pictures shown of existing glass splash back and units on wall in place. Wren done a “ home measure” failed to properly measure the vertical part of the glass splash back. Measurement on plans was wider than the actual width of vertical part of splash back resulting in unequal gaps between the start of the wall units and the vertical part of the splash back. Didn’t install units … raised it with the designer in Wren…was told that I signed the agreement and it was down to me to check ! He even had a remedy that I could spray paint the end of a bigger size wall unit to match … Wren after care didn’t give a s*** … email after email … offering me a botched new design and fillers !! The rendered design doesn’t match what it would look like had I installed the units … supply only they said “ we are not technical experts” they said …. But still home measured and completely missed a fixed feature that was in place ! STAY AWAY FROM WREN BEDFORD….. you have been warned …. Go to an independent company… more money but your not dealing with amateur designers with Micky Mouse awards …. Next step is Mark Pullan CEO … also check your WREN App… mine falsely said I signed the “ kitchen charter agreement” on a certain date …. I didn’t !!

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Professional and Friendly Service

Really great service from R Wheeler today measuring up my kitchen. Arrived when he said he would, super friendly, thorough with all measurements and gave me all the info I needed. Very professional thank you 😃

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Richard Ellwood was professional

Richard Ellwood was professional, friendly and highly knowledgeable throughout the process.

He explained everything clearly and made the whole experience straightforward and stress free.

I would highly recommend Richard to anyone looking for a reliable and efficient surveyor.

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

G Jepson was very informative and friendly. He asked the right questions and understood what we were looking for!

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Wren surveyor who came.

The surveyor Duncan Maguire who came to measure our kitchen was excellent. He was punctual, professional, friendly and completed the measuring thoroughly without any problems.

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent finish

Big thanks to Lauren from the Kings Lynn branch. With all the tweaking she had to do, we received the kitchen on time and in excellent condition. Lovely finish, so happy with it. We somehow have more storage space!!

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Khadro was lovely and very patient in…

Khadro was lovely and very patient in designing a lovely kitchen. Would highly recommend wren. Even the survey team was great and M Haque was great from the team who came in to measure and very respectful of the property and finished the job on time. Thank you.

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Jordan D

Jordan D. handled the issue I had regarding a flaw on a product and an item damaged on delivery with efficiency and understanding.

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

K Ball was on time, called to say he was coming and so polite. Non intrusive in our home and chatted to us but not too much 😀. Very impressed and would highly recommend

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with how the measurement has…

Very happy with how the measurement has taken place. Was easy to book and S Jeffs ensures that he made me aware about his arrival time. He ensured that the measurements are taken with care and precision.

25 July 2026
Unprompted review

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