Wren Kitchens Reviews 

The help I received today from the advisors was most helpful and a great solution. Thank you to all the staff that assisted me in my query it was great teamwork.

Great service, knowledgeable staff, had very good experience from the beginning to the end. We had surveyor S Naziri who was very accurate, asked relevant questions, provided detailed plan of measurement and rectified the discrepancy found during the first surveyor appointment.

We had wren out today to measure for our new kitchen P Ford was polite, professional and friendly.

Highly recommend wren great service. Thanks

Andy Moss arrived today for a measure from Wren!
He was absolutely brilliant — really informative, incredibly helpful, and such a genuinely lovely guy. He made the whole experience feel easy and comfortable, explaining everything clearly and taking the time to make sure I understood each step. You can tell he really cares about doing a great job. I couldn’t have asked for better service.

Excellent service by A Moss today.

Gavin Jepson our surveyor was a
really polite chap who phoned before arriving. Arrived on time and got about his work professionally. Kept us updated on what he was recording and why. Good customer service

kitchen cabinets and white goods supplied were good, design and delivery of materials fine.
Fitting was the bugbear.
2 weeks before fitting we were visited by someone to check if preliminary work had to be done. he then gave us a quote of c@400 for any replastering, replacement of a short piece of skirting board,cutting off a water connection for an American style fridge freezer(no longer needed) and minor electrical work that included points for a range cooker and for a stove extracor fan - cabling was already in place- fitting a new plug point for fridge freezers and removal of surplus plug points. The cost of these items was £1200 - part of the £2400 for preliminary work. With 2 weeks to go we had little opyion but to consent to what seemed and still seems an exorbitant charge. i should add that we are both in our 80's and less able at short notice to deal with theese essential preliminaries.. The electrician,by the way earned his £1200 in less than 3 hours.
It came as a bit of a shock to discover that the man who charged us (bill paid directly to him NOT tp Wren would turn out to be the official Wren fitter!
After less than3 days the work was done
but our own tiler and electrician had to put right the cooker and extractor fan fitting and the skirting board replacement.Only this week one of our sons spent some time adjusting the door alignments on some of the cabinets!
Would I recommend Wren to other people? Not likely - although they did refund the cost of the splashback for the cooker that their fitter could not use because of?????

A Afzal was courteous, professional and friendly.

I waited for 40 minutes to get through to Customer Services, even though I had already logged a message online with Wren that I’m still waiting a response from. It’s such a shame that it’s so difficult to get through to Customer Services because once through, Nicola couldn’t have been more helpful, she knew exactly what to do to resolve the problem and made everything so easy. You need more Nicolas so that pick-up time on calls is quicker and maybe make the telephone number more accessible- not everyone has access to emails.

Today I contacted Wren customer service regarding my kitchen unit which developed some issues. I was helped by Carla Mihaela. She was very helpful, professional and understanding. She has done a great job resolving the issues. Wren’s after sales services is excellent and I will be recommending friends and family to buy from Wren in the foreseeable future.

Jack was very helpful and polite

Mike Mccarthy was extremely accommodating. I was unable to get back for the 12pm appointment so Mike moved some things around to fit me in later the same day. He was very professional and knowledgeable too.

We had a service to measure the kitchen at 11:30 on a monday morning.

M Rawlinson was very polite and proffesional.

We were due to have two replacement doors delivered by Yodel. One was delivered, the other Yodel did not deliver and now cannot find...yet. Customer services at Wren were very helpful, and hopefully it will be rectified.

Spoke to Bethany this afternoon she was extremely helpful and very quick to sort out the issue I had phoned for. She was polite and friendly and is an asset to Wren Customer Service Team. Thank you.

C Tulip. Came measured up was a great help.

Samuel was fantastic in helping me order a few extra parts for my Wren kitchen. He was super helpful and knowledgable.

I had R. Broomfield to do my kitchen survey. I got a phone call before hand with a precise time of arrival. He was very polite, and respectful of my home. A good start to my renovation journey with Wren.

Very friendly and helpful team member Nicola. Sorted out an issue with a too large cupboard and a damaged door. Quick delivery arranged. Cannot fault the customer service. Thank you for your help.
This is our 3rd wren kitchen and will continue to purchase from you.