Wren Kitchens Reviews 

I Kvetkovska was punctual, friendly and efficient. She pointed out a couple of things size wise I hadn't considered and was quite knowledgeable on appliance sizes. I enjoyed my short but sweet interaction with her.

Tim who visited my home was lovely very professional and a wealth of knowledge, made me feel at ease and was fabulous at his job highly recomended

C Tulip was a Very friendly guy , Was quick with the measuring & even help me locate the stop clock.

Great service

Very polite and knows what he is talking about. Great advice and respectful

Karl was absolutely amazing from start to finish! He came out to our home, really listened to what we wanted and helped bring our ideas to life. He designed our dream kitchen and we honestly couldn’t be happier with it. 🥰

He was so lovely, friendly and patient throughout, and made the whole experience feel so easy and enjoyable. You can really tell he cares about his customers and takes pride in what he does.

We couldn’t recommend Karl enough — thank you so much for helping us create our dream kitchen!

Joseph was very helpful in sorting out my order and helping me with replacement parts.

Great speedy measuring up of kitchen very friendly and informative. By Matthew Sabin. Thanks!

Mike mcarthy. Was super. Couldnt ask for better

S Jeffs was puntual, polite and courteous

Very pleasant guy, called in advance to let us know he was on his way and was very efficient.

Our surveyor (Mark - M Rennolds) was punctual, professional, and personable! A really nice guy who talked us through the process and answered our questions thoroughly and succinctly.

Had a free measure done by Richard Broomfield, very friendly and efficient service, in and out in about 30 mins

Steve was very professional, asked the right questions and got on with measuring efficiently. He is a credit to Wren after a bad experience with Wickes.

Mr Afzal was helpful and efficient. Thank you.

Such a simple, pain free and friendly service from Jordan Taylor today. Wren is lucky to have such a competent and knowledgeable member of staff. I felt comfortable having him in my home as he was polite and well mannered.

J Power has just been to my home from your survey team and what a lovely, polite professional man. He was so respectful and helped with any questions I had. Such a credit to your team.

Excellent communication throughout
Attending surveyor A Moss. Provided a pleasant and professional service.

Would 1st like to say that Wrens products are excellent quality. But their customer service is absolutely abysmal.
We have just had our 2nd kitchen supplied by Wren.
The 1st experience in 2020 was perfect. Absolutely no problems at all.

But the 2nd time has been a pain!
Wren never sent out their team to confirm measurements before sending the kitchen. 2 of the walls units sent were the wrong size. We had to buy a new fridge because the gap for ours was too small and they never sent the glass protective splashback for our new hob. They insisted that we never ordered a splashback when it was Wren themselves that told us we had to have the splashback for safety when we were designing our kitchen.

As mentioned before, Wren never sent out their team to confirm measurements, but now it is down to us to remeasure the gaps with photos, rather than them coming out and measuring like they should have in the 1st place.

You can only speak with your designated kitchen designer when you have any problems or queries. But ours was off work for long periods of time (which is fine) but this meant that we could get no help during these periods.
Lots of unanswered email chains or terribly long replies. And when we went into Wren to speak of our issues, they had a completely different person registered as our designer who had no idea who we even were.

Customer service has been pretty much nonexistent through the whole process.

Would have given 1 star, but their products are really nice. But the rest is horrendous.

Will not be returning and will not recommend.

Order number 50961704 J Douthwaite . Just delivered my kitchen the team where very respectful of the boxes made sure everything check off and stacked carefully. Very polite was impressed