Wren Kitchens Reviews 

This is a follow up from our last review. Wren did get in touch with us after leaving a review. We received a check for a refund of our sink that couldn't be fitted due to an error with wrens surveyors measurements. Plus they gave us £149 ( basically the dishwasher free ) as a goodwill gesture which is an absolute joke considering the error was their's and to call it a goodwill gesture makes me so angry. Between the refund and the £149 doesn't even cover the cost of the sink we had to then go and buy ourselves. Not to mention the inconvenience for weeks as the tradesmen that were scheduled to come for the week planned couldn't complete their work and therefore had other job scheduled of their own for the following weeks. So we have had to wait to see what their availability was. Which has gave me heaps of stress and made my anxiety much worse. Wren had phoned us a couple of times for updates to which i was supposed to get another call at the beginning of this week to see if the kitchen was finished but instead i received an email on the 14/9/26 to say they're glad the kitchen is completed and they're now closing the case. Again this is an absolute joke as our kitchen is still not fully completed and i go into hospital on Monday the 21 of this month for surgery not to mention we are out of pocket due to wren mistake with having to pay tradesmen again. We are looking into taking this matter further with expert advice as we are really dissatisfied and disappointed with wren. Like what i stated in my last review what should have been an exciting time has been a complete disaster. Wren have clearly taken the easy option out by refunding us for the sink and giving us £149 for the dishwasher is an absolute insult considering the extra money we have had to pay out due to their ERROR. Dont get me wrong the kitchen units are nice but the whole customer service issue is diabolical to say the least. I will also add that the evening before our kitchen was due to be delivered i received an email to say that the fridge freezer and dishwasher we ordered was not available and had been replaced with with different ones. I did not notice this email until after our kitchen had been delivered. To inform us with an email the evening before regarding these items is is just not acceptable nor is it professional.
Fiona.

C Vasilakis was very efficient and organised in his handling of my delivery. Highly recommend him.

This was a remeasure after a wall had been removed so that a new design could be finalised.
M McCarthy who carried this out was excellent. Arrived within the allotted time, phoned to let me know when 30 min away and crucially redid all measurements and took input from the installer. He made sure the measurements were uploaded immediately so my design appointment could be met and was even kind enough to check in with me back at the store. Fantastic service and couldn’t have asked for more.

Darren Atkinson came to take measurements for my new Wrex kitchen. He arrived on time and introduced himself formally.
He asked appropriate questions about the layout of my kitchen and explained what he was doing, asking permission to take photos.

I found the whole experience very reassuring as Darren clearly knew what he was doing. When he finished, he explained what would happen next.

Very pleased.

Today we had our kitchen and appliances delivered and the guys were great, they did a good job and delivered every single box with care. Thank you

Arrived in time and very kind.

The logistics were a shambles. Four goes at least to get everything delivered. And 4 years later I really wish we had gone elsewhere. The tap faucet has disintegrated and was actually glued rather than screwed in. The bottom of the cooker again glued and fallen off rather than hard fixed. Had to take utility door off to open fridge. Drawer and cupboard gaps dropped and uneven. The walk in larder is a disaster and has been fixed twice and has now gone again.

Nice delivery team on time very professional, polite no issues at all and squeezed everything in as it was a tight space thank you.

Found Joseph very helpful and professional.

I booked my home visit for kitchen measurements online it was all done very fast and easy. I was called on the day but Mr D Tebbs to confirm the time. He arrived as discussed and was very good at going through the process. David explained the options that would be available to me and gave me some good ideas re the layout of my new kitchen. I would highly recommend as all expectations on the home measure have been delivered so i look forward to the next steps with wren for the plan design.

Very disappointing experience with Wren Kitchens.

Unfortunately, I have had several serious issues with my kitchen order, including poor quality, incorrect measurements and a poor design. Some of the units do not meet the quality I expected, and the measurements/design have caused problems during installation.

I contacted Wren to explain the problems and asked them to arrange another survey so the issues could be properly assessed. However, they refused to send another survey and refused to provide a refund. Instead, they want to resolve the matter over the phone.

I would much prefer these issues to be properly inspected and dealt with in writing rather than trying to resolve everything over the phone.

This has been a very frustrating experience, particularly as this was my first time using Wren. I expected much better quality, accuracy and customer service from a company of this size.

I hope Wren will reconsider and arrange a proper inspection and find a fair solution to the problems.

Clear instructions, professional, thorough with measurements and checks.

Had Darren Atkinson round to measure up a new kitchen. Very knowledgable and friendly. New kitchen experience off to a good start.

We had our kitchen measured today by R. Barkley. He was chatty, friendly, knowledgeable and helpful. He made me feel completely at ease and was very easy to talk to. Great service.

Arrived on time, clear questions, took his time to measure correctly

Sim was really lovely, friendly and knowledgeable. The process was quick and easy

The home measure was completed satisfactorily. L Albrow arrived as scheduled having rang me before hand to let me know he was on his way. He was courteous and polite. He explained the procedure and was happy to answer any questions I had.

A hadnum rang before he come done a great job

Had to call Customer Care to resolve replacement issues. Jordan listened to my concerns and responded brilliantly. We resolved our concerns and are now waiting for the delivery of our items. Thank you.

Adam was great he measured up and was very friendly and helpful sharing his knowledge and answering our questions.