Wren Kitchens Reviews 

99,820
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 8,458 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their professionalism, friendliness, and helpfulness, highlighting their thoroughness, clear communication, and ability to answer questions. Many also experienced excellent customer service, describing it as responsive, understanding, and efficient, with delivery teams praised for their careful handling of goods. Conversely, a small portion of people noted inconsistencies with product quality, reporting damaged or incorrect items. Some also mentioned issues with customer service, citing long wait times or unhelpful showroom staff, and problems with delivery and installation, such as incorrect measurements or incomplete orders.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Service

Customers had positive experiences with service, with many reviewers praising the professionalism,... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with the high... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the excellent,... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reporting significant issues such as failed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The guy from Wren , Simon Mellor was all as hoped. On time, polite, professional and answered all our questions whilst measuring for potential new kitchen. We are looking forward to the next step u... See more

Company replied

Rated 5 out of 5 stars

We’ve just bought our kitchen from Wren, and we’re extremely happy with the experience. Our designer, Saif, was excellent. He provided outstanding service and guided us through every step of the pro... See more

Company replied

Rated 5 out of 5 stars

I spoke with the lovely Sam today at the Wren customer services who made ordering extra items a smooth and pleasant experience! She was very patient when I had a problem trying to pay for my items due... See more

Company replied

Rated 5 out of 5 stars

Our home survey was performed by S Heggie. He was very professional, friendly and thorough. He took time to explain the everything clearly and made the whole process easy and stress free. We were very... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

100K reviews

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4.4

All reviews

(99,820)

8,444 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

arranging a refund for our induction hob

Joseph was very helpful in arranging a refund for our induction hob. Wren was out of stock of our original model, and he made the return process straightforward when the replacement didn’t meet our needs.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

L albrow did an excellent job

L albrow did an excellent job

7 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi,

We are so happy to hear that you had such a positive experience with our team member. Thank you for your wonderful feedback; we truly appreciate it!

Warm Regards,
Callum

Rated 5 out of 5 stars

Clear communication and punctual

Clear communication through, very professional and polite.

Also very punctual.

Was visited by O Firouzia.

Thank you

7 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Paresh,

We're so pleased to hear about your positive experience! It's wonderful to know that our team member provided clear communication, was very professional, polite, and punctual. Thank you for your kind words!

Warm Regards,
Callum

Rated 5 out of 5 stars

Great experience

Great experience, arrived earlier due to cancellation, quick and efficient measuring service

6 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi,

We're so pleased to hear that you had a great experience and that our measuring service was quick and efficient. Thank you for your wonderful feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

Post Kitchen delivery service an ACE

Post Kitchen delivery service excellent. I was very impressed with the way Wren's Case Manager (Rebekah) handled my what seemed like a never ending saga of receiving a faulty (damaged) wall unit door to my address. She was patient in understanding the root cause of items being delivered damaged. The whole experience from raising a request for the replacement, through to final resolution was pleasantly exceptional.

6 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Bakulesh,

We are so pleased to hear about your excellent experience with our delivery service. It's wonderful that our team member provided such patient and understanding support in resolving the issue with your damaged wall unit door. We appreciate your kind words about the exceptional resolution.

Warm Regards,
Callum

Rated 5 out of 5 stars

Wren kitchens

A Afzal came on time was polite and efficient. Answered my questions.

6 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Lynda,

We're so pleased to hear about your positive experience and that your questions were answered. Thank you for sharing your kind words!

Warm Regards,
Callum

Rated 5 out of 5 stars

Leon of Wren

Leon attended our home to measure the kitchen in preparation for the designer’s visit. He was professional, friendly, and extremely informative throughout the process. His attention to detail and clear explanations made the experience smooth and reassuring. Leon represented Wren brilliantly — a credit to the team and a great first impression of the company’s service.

7 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Jone,

We're delighted to hear about your excellent experience with our team member. It's wonderful that they were professional, friendly, and informative, making the process smooth and reassuring. We appreciate your kind words!

Warm Regards,
Callum

Rated 5 out of 5 stars

Great quality and customer service excellent

The customer service from Wren has been great - had an issue with a fixing pack not being delivered and they have taken time to get this resolved for me.

The quality of my kitchen is fantastic and I’m really happy with my choice of design and the units.

From design to delivery it all went very smoothly as I say just a glitch about a fixing pack from supplier of appliances but it’s really helpful to be able to use the app to check on my order.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service from all parties involved, updated throughout the whole process from ordering to delivery 🚚. Delivery crew were very helpful, polite and had a great attitude. Would recommend Wren kitchens 👍

7 August 2026
Unprompted review
Rated 1 out of 5 stars

AVOID - terrible designers and quality, zero customer service

Being a new home owner, first home, myself and my partner choose WREN. That was the biggest mistake. We relied on their designer to design our kitchen, we thought they would utilise all space and get it right. After the kitchen arrived, flat pack, first head ache, ready for our installers it was quickly established that bits were missing, wrong size units had been designed leaving huge voids. An example to 800 wide base units where 1000 would fit, 400 doors where 500 would fit without huge fillers. Base units for sinks where normal units were suppose to be. Several visits to WREN and several weeks later still parts missing and still no sign of a fix. The designer always seems to be unavailable as well - strange. Only advice I give is AVOID WREN

30 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hello,

Thanks for your review. We’d really like to look into this for you. I’ve sent a request via Trustpilot for your order details so we can check what’s happened and get back to you quickly.

Warm Regards,
Daniela

Rated 5 out of 5 stars

Friendy, experienced

Friendy, talked through what he was doing throughout the measure

6 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Leah,

We're so pleased to hear that our team member was friendly and clearly communicated what they were doing throughout the measure. We appreciate your positive feedback!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Kevin arrived on time very friendly and…

Kevin arrived on time very friendly and very thorough he went through everything with ease 👏👏👏

4 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Patsy,

We're delighted to hear about your positive experience! It's wonderful to know that our team member was on time, friendly, and thorough, making everything easy for you. Thank you for your kind words!

Warm Regards,
Callum

Rated 5 out of 5 stars

The surveyor from wren,A Moss was…

The surveyor from wren,A Moss was brillliant,he was on time,courteous and very knowledgable of all aspects of the kitchen design we were after.
Would recomend .

3 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi David,

We're so pleased to hear about your positive experience with our team member. It's wonderful that they were punctual, courteous, and knowledgeable regarding your kitchen design.

Warm Regards,
Callum

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