Wren Kitchens Reviews 

99,899
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 8,791 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and personalized approach, from designers to fitters, often noting their efficiency and politeness. The customer service team is frequently commended for quickly resolving queries and making processes easy, while delivery services are praised for being on time and well-organised by friendly teams. However, some customers noted significant product quality issues, such as units arriving broken or laminate peeling off soon after installation. Additionally, a few people found customer service inconsistent, reporting unhelpful responses, cases closed without resolution, or feeling blamed for problems.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, often praising the professionalism,... See more

Product

People report ambiguous experiences with product quality, with some reviewers expressing delight with their... See more

Customer service

Consumers find customer service to be ambiguous, with many expressing disappointment and frustration. Some... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers reporting positive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Elderly parents got a kitchen from Wren , excellent service in the Dundee store from kitchen designer Brian. Delivery service arrived as planned and on time There was a couple of issues wit... See more

Rated 5 out of 5 stars

From the first time we walked into the showroom in Hemel Hempstead and met our salesman, Abu, until delivery of our kitchen and appliances we have had nothing but first class treatment from Wren. We o... See more

Company replied

Rated 5 out of 5 stars

Unfotunately I had lost all infoemation regarding my Wren Kitchen purchase due to a lap-top glitch, so when a problem in the form of a broken hinge, l had to ask CS for help. A very helpful call ha... See more

Company replied

Rated 5 out of 5 stars

Jon Griffiths measured our kitchen and was fantastic. Jon text us a time early in the morning so we could plan our day and he arrived on time. He was friendly and professional, offering advice and hel... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

100K reviews

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4.4

All reviews

(99,899)

8,542 reviews in the last 12 months

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Rated 1 out of 5 stars

Wren kitchen are fulse they give you a…

Wren kitchen are false they give you a fantastic price? Not as they don't tell you that they use third party installers.
Then you have additional charges for cutting a cupboard back for a pipe and taking a back bar out of a unit for a pipe.
I had removed old units before installation, I had marked out the water pipes and installed the pre wireing of sockets as this would have cost me more then you have to pay for a gas fitter to install your hob more expense 😑.
I WOULD NOT RECOMMEND THIS SHIT COMMPONY TO ANYONE THEY FEED YOU THE FULL BEEF BUT GIVE YOU HALF A LAMB.

31 August 2025
Unprompted review
Rated 1 out of 5 stars

Repeated failures from design through…

Repeated failures from design through to delivery

Our experience with Wren has been problematic from design through to delivery. We had to replace the original designer, and the delivery process exposed further failures in basic checks and coordination.

Customers should not have to oversee the professionals they are paying — correcting design issues, managing delivery errors or carrying out quality control on Wren’s behalf. Accountability for getting these fundamentals right sits with Wren.

Our washing machine was omitted, a black sink was supplied instead of the white composite sink ordered, and a tap we had already paid for was not delivered. The washing machine error now means removing and refitting already-installed cabinetry - disruption and additional cost that were entirely avoidable.

I chose Wren largely because of the finance option. In hindsight, that convenience has been outweighed by the time, additional cost and unnecessary stress caused by repeated failures.

Based on my experience, I cannot recommend Wren. I would choose Howdens or B&Q instead and save yourself the time, additional cost and unnecessary stress.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Wrens surveyor turned up on time taking…

Wrens surveyor turned up on time taking the trouble to call me 15 minutes before his arrival He was very helpful and polite
He was also very knowledgeable and will definitely let his office know how happy I was with Mr M Willmott

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

Z Hussain is a Very polite professional and is a credit to your team he explained what he was doing and always asked before taking pictures.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, non intrusive, helpful kitchen measure. Good communication. Arrived on time.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

I had a really good experience with A

I had a really good experience with A. Sapkota. He is very friendly, approachable, and helpful. He took the time to answer my questions and helped me understand the details regarding my kitchen units and island.
He is knowledgeable, confident in what he does, and was able to explain everything clearly. I really appreciated his patience and professionalism, and I would be happy to recommend him to others.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Addition of kitchen island

Already had a kitchen from wren decided to change seating area remove table and chairs for a kitchen island. G Bowman visited, rang to say was on his way and arrived at the time promised. Very pleasant person, made sure he knew what we were wanting, measured up and was on his way.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Bedroom measurements

A. Hadnum was the surveyor who came to measure our bedroom today. He called before he arrived and was very friendly, polite and respectful. Couldn't have asked for more!

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Wren kitchen surveyor

David Haughton was very professional, friendly and quickly and accurately measured the rooms. Would recommend him.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Home Survey


Stephen Heggie, the Wren surveyor
came to take measurements for my bedroom, and I was very pleased with the experience. He was pleasant, professional and courteous throughout the visit. He was very approachable and took the time to answer my questions and explain things clearly. He was also respectful of my home and carried out the measurements efficiently. Overall, a very positive experience.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Wren kitchen measurement service

Just had A Hardnum, Andrew out to measure my room for a new kitchen. I had a courtesy call beforehand with a time, he was on time, very professional and it was a pleasure chatting to him while he worked. First impressions of Wren are very good indeed.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Super friendly

Pete ford came to survey our kitchen… he was super polite and super friendly which was lovely … he also had patience with our little dog who can be challenging at times! Would have Pete over again

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Wren Kitchen Delivery 3rd August 2026

Wren Kitchen Delivery 3rd August 2026
I was a bit worried about the delivery as the path down the side of the house was still unfinished, Mark checked the site and said there were no issues. Both Mark and Dave were extremely helpful and hardworking. They had our delivery unloaded in 40 minutes. Outstanding service.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient

G. Pearson was polite, informative and friendly. He completed the measurement in the time he said he would. Thank you!

8 August 2026
Unprompted review

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